The UPS Store

Bottom Line Up Front: In the day and age of identity theft this store is careless and negligent safeguarding customer names, addresses, telephone numbers, etc.
The employees at this store do not take care of sensitive personal and financial data. I observed the employee «Ben» throwing away shipping receipts that contain names, addresses, tracking numbers, etc. in the trash. When I asked if either he or someone at the store shreds this information he snidely said, «No.» I calmly and politely mentioned that this is sensitive information that «dumpster divers,» data thieves, etc. can use to steal identities, use for criminal purposes, etc. and he said, «No they can’t.» I asked the same question again and he snidely said, «No-​one-​is-​going-​to-​dig-​through-​the-​dumpster-​to get anyone’s names or address.» I have professional experience in a field that deals with issues such as this and can assure you theives, private investigators, etc. CAN and DO dig through the trash to obtain Personally Identifiable Information (PII), which should always be destroyed. I was going nowhere with this person and asked to speak to the owner/​manager. He gave me a number but when I asked for him to call the owner he said that he would not. I called the owner («Terry Petigrew»?) but the number immediately goes to voicemail and never received a follow-​up call.
I have used The UPS Store’s services in other cities and was always content with the service. However, this store is by far the worst managed UPS Store that I have ever come across.

My husband went into this location to get a finger print card done to get permanent custody of our nephew, this is a time sensitive card as we have to have to get the custody. the card has the jail information on it then needs to be sent to the FBI. if for some reason the card gets messed up we have to go all the way back to the jail to get another one. Firstly when my husband went it in he was not greeted and he stood there for 15 mins! Finally when Ryan took him to get his fingers printed Ryan rolled the wrong hand on the wrong print! of course my husband thinking he is a professional at this get upset, where Ryan replies there is no reason to get upset! there is a huge reason we have to have this done and done properly. my husband came home and told me everything that happened, at this time i called UPS and Ryan answered the phone. I asked to speak with a manager where he tells me there is not one available and he can help. as soon as i started to explain the situation he immediately gave me attitude. at one point explaining the seriousness in this matter he actually chuckled… he told me there is no manager in for the rest of the week and does not know when the owners will be in. he actually ended up hanging up on me… I worked here at one point back in the day. the utter lack of customer service and non caring attitude over the situation is mind blowing. once i talk to a manager or owner if i ever do i am hoping he will actually lose his job. at this point I am letting everyone i know not to go here and use this service. Their employees should be trained better in all aspects of this business.

Had to return a large area rug. When I cam in, the clerk, Ben, was on the phone with technical support because their computer was having issues. I told him go ahead and finish, but he said he’d be a while and proceeded to wait on me. Every few seconds the guy on the phone would tell him something and he’d have to run over to the computer, etc etc. this went on for a long time. The line behind me started to form. Then the UPS man showed up at the back door. Then the phone started ringing. Ben was there alone. He handled it like a pro, he was calm, proficient, and never cracked. He got my order done in time to get on the truck and answered several questions I had. Ben can juggle 5 things at once with style. I was impressed. Ben rocks.

I placed an order online to pick up copies shorty after. Ryan let me know that he was very busy and could not get to it until after 5pm. I drove to the store and asked if it was possible to transfer the order to another store close by, instead he scolded me and said he already told me he was busy and that he would get to it later in the day. He then printed out an order number and sent me
To a different store, saying they can just print it there. I am standing in the other UPS store and they actually can’t transfer orders, so now we are also making calls to cancel our order at the other store, because for some reason, Ryan is to busy to help us with that also. Go to the UPS store on the 101 and 59^th ave, so much more helpful and walked us through the steps to get our print outs.

I make it a point to go here to mail my UPS packages, not only have they always been friendly, they have always provided me a receipt for pre-​paid pkgs, the one by my house is terrible. We have always walked in and are seen right away, great place!

I just came from this location trying to print out two important documents I’m needing for a job interview tomorrow. I sat at the computer, inserted my flash drive, retrieved my documents, and selected the printer I used the last time I was in the store. The documents wouldn’t print. The cashier stood at the printer for a long time and looked at it. I suggested she clear out the printer and reset it. Long story short, I stayed in that store for over 20 minutes trying to print out the my documents. The cashier clicked kept clicking on random printers she found in the print drop box on the computer. I was very concerned that my documents were printing else where. It was clear she had no idea what she was doing. She went on to help other customers coming into the store and she left me at the computer dumbfounded. She said that she told a «more experienced» employee that I needed help, but that worker was in the back on the phone. I waited and waited and the «more experienced employee» from the back never showed up to help me. Needless to say, I left there with no copies. I wasted my gas and time going to the UPS store on 55^th ave and Bell Road in Phoenix. Never again! That was only my second visit. My first visit, the cashier had ZERO customer service skills and was not very friendly, but at least she knew how to use the printer. I will not return.

I rented a box there for a number of years. At first everything went fine but then it started downhill. They lost mail, things dropped by messenger never got into your box. The people behind the counter are untrained, and only one older lady even knows what she is doing. I spoke to the owner and she is obviously not a business woman and doesn’t seem to understand she is selling a service. While I was expressing my unhappiness with lack of service and a counter person who won’t answer the phone, her rude husband butted into our conversation. He hadn’t been there for the first 2/3’s of our conversation and really didn’t know what we were talking about. But, he was rude all the same. There are many choices in the area for mailboxes and mail services and in my opinion I would recommend not to use this service for anything. I know I never will again. This rating should be zero stars but that is unavailable.

This place is awful. I will never go to this UPS store again. They made me pay $ 2 for tape to seal a box for something that I returning to Amazon. I have gone to many other UPS stores and they have never charged me for this. I have plenty of other shipping choices around me, so replacing the store with someone else is an easy task for all my future shipping needs. I think the employee at the store just didn’t know what was going on also. The lady that was making copies in the store was miss charged for some copies she was making. Get it together, it shouldn’t be that hard to run a UPS store.

If I could rate this place or a negitive star I would. I will not be going back to this store. When I walked in today I was greeted «hey.» I should have turned around at that point but didn’t. Asked if they had some packing tape to return an item and got the response «we don’t have tape» Ummmm OK?! No tape at a UPS packing/​shipping store?! Whatever

I will never again go to this franchise chain store the service was very poor hidden sign for the Internet to be used with a minimum charge of $ 2.50. And that’s fine I guess I should have been paying attention to them to get me wherever they can.
But golly gee the lady at the front desk that was assisting me uncaring, trying to rush me because there were other people. well that’s not my fault YOU are slow…
TOO BAD I COULDN’T PUT LESS STARS
*****SAD PANDA****

I will never visit this UPS store location. I was trying to get an emergency overnight package taken care of, last minute documents that needed to be delivered the next day. I was really pushing for time, I called to ask what time the lasted I could be there for next day package, they answered the phone with «UPS do you mind holding» they did not wait for my answer but put me on hold. I understand they were most likely busy, but I was on hold for 15 minutes, so I hung up and called back, they picked up the phone and hung up…3 times! Extremely unprofessional in my opinion. All I needed was a simple one word answer to a question.

This store is great all the shipping supplies you would ever need. Super cute boxes to mail presents and cute cards. Very friendly and helpful staff. Convenient location and hours. I would recommend for any shipping needs.

I love this store. Even during the busiest time of the year, everyone is still smiling and making you feel comfortable. I usually come in to send fax. You wouldn’t believe how unpleasant experience that can be, especially when store is busy. I’ve never experienced any sort of discomfort, wait, or anything negative in this store. Definitely recommended.

The previous review for this location is sad. The staff is very friendly, we have never had any issues with the store. We have been using this location for 5 years now and we are very happy customers.

There used to be a time when this was a 5 star Store. As of July of 2011, under new ownership it quickly has turned into a 1 star store. there is ALWAYS a wait to get helped as they have reduced the number of staff on hand, and I now have to wait and sign for packages or letters that I NEVER had to over a 3 year period because they don’t think they will fit in my box, I have they largest box they offer. They are to lazy to know what size box a customer has so now I have to sign for anything that is over 5×5 when my box is like 10“x12″. Very Frustrating. If I weren’t paid thru 2012 I would be looking for a new UPS Store! So sad!