Things Remembered

If I could give this store a negative star, I would. That would be solely because of one employee there named, Maurice. I have been going to that store forever now, I don’t know when this man was hired or how he was hired because his customer service skills is just HORRIBLE! He is VERY racist and not to mention VERY rude. He didn’t know how to give me credit for an item that I bought that was damaged. He was forcing me to exchange the item that day and I didn’t want anything else. He told me I could only exchange the item and when I asked him, «what if the item I’m exchanging it for is less in price than the item bought?» «What happens to my remaining balance?» He first didn’t know how to respond, then he said, «we will give you a certificate for the balance.» REALLY??? If you are able to give a certificate for a balance than you are also able to give it for the whole balance as well. He was making up his own rules as he went and definitely didn’t know how to use the register. I was in the store for two hours meanwhile he’s helping other customers! At the end he says he can’t help me. How do you claim to be the lead manager of the store when you can’t simply give store credit?! He needs to be fired if the store wants their reputation to be okay with their customers. THE MOST HORRIBLE EXPERIENCE I’VE HAD IN A STORE.

I have been a costumer of Things Remembered for a very long time. I purchase items from there often, but after my experience at the store yesterday with the staff, I will make sure to never ever go back there again at the Glendale location, and also I will make sure all my friends and family who also purchase items from there often as well to never ever go back again and last but not least, I will also make sure any friends and family who have an account with them to close immediately. ASSOCIATE NAMED MAURICE was very rude to me and my friend, he doesn’t even know how to do a simple transaction of return and put the balance on a gift certificate, he made us wait for a very long time but BEFORE HE even started to help my friend we were speaking to a costumer next to us and an associate when another associate threw herself into our convo trying to answer questions then MAURICE started making rude comments and asking us to please not interrupt him while his helping a costumer THE FUNNY THING IS WE were not even talking to him and in MY LANGUAGE I TOLD my friend lets come back tomorrow i don’t appericiate their costumer service at all and he started to chant us and make fun of our language! how rude what a shame. we felt threatened and he was very rude and he wasn’t helpful at all, when at the same time I was waiting to be helped by a female associate for about an hour or so she stated that she cannot help since she was busy on the computer doing work… then I see a costumer walk up to the register and she starts helping her, so i didn’t make a big deal out of that since she misunderstood me but thats fine… then MAURICE started yapping his mouth again, obviously this guy woke up on the wrong side of the bed or he has some serious issues LONG STORY SHORT there was no solution to this, HAD TO REPORT TO THE MALL SECURITY, i thought walking in there with security HE WOULD BACK OFF… when we went back to the store the girl starts helping me and she was nice about it, all of a sudden he comes out from the back and in a rude tone tells the female associate to move and he took over and I specifically said i don’t want you to help me! I mean how stupid can anybody be right? HE WAS JUST LOOKING FOR SOME TROUBLE, THEN HE STARTS TALKING PICTURES OF ME AND MY FRIEND UNBELIEVABLE!!! AND HE WASNT GIVING MY INFORMATION BACK ON THE PAPER WHERE I HAD PUT MY PERSONAL INFO I HAD TO REACH OVER THE COUNTER TO TAKE IT FROM HIS HAND. THIS GUY NEEDS TO GO ASAP. too but I LOVE THE STORE BUT I WILL NEVER GO BACK EVER AGAIN!!!

As much as I like giving personalized gifts and think Things Remembered has a nice selection of items to engrave, I’m not a fan of this store. Their customer service is awful — they’re really lazy and don’t care about their customers. Last Christmas, I ordered several items online for store pickup, but when I changed my mind on two ornaments (that weren’t personalized) upon pick up, I was first told that they couldn’t do online returns in their store. I’ve never heard of that in my life. How can you pick up an online order in store, but not be able to handle an in-​store return? When I insisted that didn’t make sense, the saleswoman said she’d call customer service, had me talk to «someone» over the phone and I was told that I’d get a refund to my card on file. Never got it. I asked for some kind of confirmation or email sent to me, was told it would be sent and never got that either. So, I basically lost out on $ 30. Aside from this incident, I’ve ordered items where the engraving was careless. I ordered a personalized beer mug for my husband and the engraving had ONE letter lowercase while the rest were in caps. They let you look at product after engraving, but as I was in a rush, I didn’t notice until I gave the gift to my husband. At that point, I had no desire to return to the store to get it fixed. This store has lost my business — not worth the frustration.

I will never order from Things Remembered again. The customer service is quite possibly the worst I’ve ever had to deal with.
I ordered two item to give to my new daughter-​in-​law on my son’s wedding day. They called to tell me that their engraver was broken but that they would definitely get the items to me by Monday. I said that was fine and that I was leaving for my son’s out-​of-​town wedding on the following Thursday. They assured me the items would be here in time.
On Monday I received an email that the item had been mailed out that day and that it wouldn’t be delivered until Friday. I called the store since I wouldn’t be here on Friday and talked with Dan who couldn’t have been more unhelpful. He didn’t seem to care one way or the other way and said there was nothing he could do.
I called customer service and talked to David. He apologized and said that they would re-​ship the items to the rental house I was staying in for the wedding and that they would have the items there absolutely by Friday. Friday and Saturday came and went and the items were not delivered so I had nothing to give to my new daughter-​in-​law at the wedding.
I returned home to find the original package on my doorstep. I opened it and you guessed it, one of the items was wrong. I called customer service again and talked to Madison. Another apology and she said that she would have the original item I ordered shipped out right away. It’s been two weeks and I haven’t received the item I originally ordered.
Not only were the items wrong but they were not the quality items that I have gotten from Things Remembered in the past. Because of the quality of their items and the customer service, I will find another store to take care of my gift needs.

Absolutely the worst possible customer service I have ever received. My wife placed an order on Monday June 8^th for an engraved mug. On Monday the 15^th Danny called to say the order was in. This was immediately followed by another voicemail saying there was a problem with the product, but a new one would be in on the 17^th. No one called my wife in the 17^th to say the order was in, so she called on the 18^th. The lady she spoke with said she did not know what was going on and would call back that day but never called back. On the 19^th, Danny called and left a message apologizing about the late delivery and saying it would be in on 22^nd and that we could talk about a refund or discuss what else they could do for us. We called again on the 23^nd and again there was no mug and a promise that it would be in today or tomorrow and that she would call back with the exact delivery later in the day. We received no call back, but followed up with a call ourselves. I spoke with Danny who then seemed go back on his previous message regarding a refund and took an attitude when I asked if we could receive the mug for free. Notice we were promised the mug on several occasions as a present for my father but they did not deliver. He suggested the refund, but then got an attitude when I brought it up during our conversation. This is a terrible things remembered and you should avoid it if possible.

I came in for a very last minute wedding gift. The employees were really friendly and knowledgeable. So I chose my items and waited in the mall for the hour that it took to be done. I returned in an hour and my items were done but the letters weren’t capitalized like they were supposed to be. But when I pointed it out Tina asked if I had 5 minutes to wait while they printed out a new one for me. I was so pleasantly surprised that they were so willing to fix it and so quickly. Danny even gave me a chair to sit in while I waited. It only took 3 mins and I was on my way!

Erg. Maybe my expectations were too high. I ordered my product from the internet site. The «tool» that lets you see the inscription is very poor. I ordered a $ 20 beer mug and it was another $ 51 for my graphic and inscription (for a 20^th anniversary gift for my hubby). Yes, that is $ 71 (plus tax) for a beer mug. It is a special occasion, so I sprung the bucks for this. I made the order in the middle of the night, and called the store that I would pick up the item the next morning before the item was etched. I asked a few questions, like: I hope the inscription proportionally is larger than what is shown with the online tool. I hope the graphic (double hearts) were going to be larger than what was shown with the on-​line tool.
Then I showed up to pick up the $ 71 beer mug. I do have to say that the item was done very quickly, within 12 hrs of making the order.
I was so excited to see it. I held the mug by the handle and twisted – to see the inscription «head-​on». The inscription was very noticeably off-​center and the words I had crafted with the on-​line tool were re-​arranged from what I had done with the on-​line tool. I pretty much freaked out about the off-​center inscription – trying to not be a pain in the @$$ customer I tried to decided if I wanted the mug re-​done. The very nice employee tried to explain that the beer mug handle causes the inscription to NEED to be off center, as the handle hits the side of the device when etching. She sez they make lots of these and use «three-​finger-​spacing» from the handle to align the mug for etching. Hu? Wouldn’t you align the mug so the «center» side would be positioned for etching? I stood there with a grease pencil trying to determine how much off center the inscription was – drawing a line down what visually looked like the center of the side, while she helped another customer. I was (and still am) very very much disappointed. The inscription is about 1.75 inches wide, and is off center by .25 inches. Or approx. 15% off center. I really did not want to ask to have the mug re-​etched, as the employee said she wasn’t sure it could be more centered, due to the handle. She probably could not see, but I swallowed hard… not wanting her to «waste» another mug. Gez… I was more concerned about Things Remembered, the employee, than I was for my disappointment and not wanting to waste another mug. After all, I payed TOP DOLLAR for a beer mug – yes it was $ 71 + tax.
The employee offered to fill the etching with a «color», usually it cost an additional $ 5 for that service, but she would do that for me at no cost. She helped me «choose» a color and was very nice about that. She smeared some paint-​like substance into the etching (this literally took less than 2 mins). I guess that was to make me feel better about how unhappy I was that the etching was so noticeably off-​center.
I give myself zero stars for walking out of there having paid $ 71+tax for an item that I am really unhappy about being SO off-​center. I really don’t believe that the inscription has to be off-​center I’m pretty sure I am going to follow up with Things Remembered somehow to share my disappointment.
(On another note, about 23 yrs ago, I had Things Remembered etch an crematory urn when my mother passed away. I carefully wrote down what was to be etched into the side of the urn – an all brass urn I purchased from another company, it was pretty expensive as I recall. When I went to pick up the urn, upon examining the inscription, they inverted the dates of birth and death. I was mortified. Just stood there in the store crying. The only option was to have the metal urn where the inscription was burnished-​removing the inscription and the finish. It really didn’t look very good… and the inscription was re-​done on the other side. I lived through it… and now it is just a story to tell about a situation gone bad.).
I’ve had two items in a 23 yr period etched by Things Remembered and both were not first time quality. ugh. sigh.
Perhaps I’m being harsh with only 1-​star. If the etching had been properly centered, well, this would have been a 4 or 5 star product and experience.

My experience here was very dramatic but in the funniest way possible. But I dont want to write my life story. All I will say that the staff is super nice. Shelly, who I believe is the manager made everything as smooth as possible. Danny was the guy who helped me throughout the process, and even gave me some tips on which fonts to get and which would look better.
I diddnt even buy the item from them but they still accommodated me and engraved on the item that I had.
Thank you for making my vision possible.

So I needed to have an urn engraved and I was told by two different engravers who I spoke to over the phone that Things Remembered in the Glendale Galleria was the only joint in the LA area who has a machine big enough to engrave an urn. If you’re not completely creeped out yet, here’s the rest of the story…
I took the urn in and picked out the font. I was told I could pick it back up in two hours. No problem… I’ll go to Mission Wine and Spirits and kill some time. While at Mission, I received a call from Vonna at Things Remembered. The laser «doubled-​up» on her and messed up the engraving. Now, they can either replace the urn for me, or I can give their rebuffer a chance to fix it which would take a few more days. WHAT??? NOOOOOOOOOOOOOOO­OOOOOOOOOOOOOOOOOOOO!!!
Well… I figured it would take at least a week to order and receive another urn from
anyway, so I decided to give them the opportunity to fix it. I got a call from Vonna the following Thursday. The rebuffer was able to buff out the fuckup by removing a layer off the brass finish, or something like that, and she was then able to successfully engrave the urn!
I picked up the urn last Saturday and it was PERFECT– exactly how I envisioned it when I first placed the order. After speaking with Vonna, I then discovered that their «rebuffer» didn’t actually exist. Vonna actually dropped the urn off at some kiosk at some mall in the valley on her way home, got it fixed, and brought it back with her to the store. HUH??? Wow. Talk about going the extra mile. I really don’t give a fuck how it happened or who did it. She got the job done, and that’s all that matters. I didn’t think that kind of customer service still existed. I didn’t think people like this still existed.
This serves as an example of how a fuckup, if handled properly, can sometimes earn you a customer for life. I mean… I wasn’t planning on getting anything else engraved, but who knows… maybe I’ll find some shit to get my initials carved into.
Anyway, thank you Vonna and Things Remembered for helping me gloriously display my deceased friend!

We needed a Ph. D gift, and wanted it to be perfect. Shelly bent over backwards to achieve that. Thanks.

Was looking for a baptismal present for my best friend’s youngest child… Looked around the store and a sales associate asked if I was looking for anything specific. I told her the occasion and she pointed out common baptismal gifts such as photo albums, picture frames & rosaries.
I walked around the mall to see if anything else caught my eye… nothing really did and I returned to purchase the rosary. You can get it with a mini leather-​bound bible shaped case, either black leather or white. The bible opens up to reveal a silk like pouch that contains the rosary. I opted for the white leather mini bible case and to have the engraving on the front of that and a letter on the back of the rosary’s cross. The rosary set without engraving was $ 30. The engraving itself depended on how many words are needed. All in all I spent about $ 50 plus taxes. It wasn’t cheap but the quality was good & the gift was personalized and fitting for the occasion. It was a memento that can be kept for a long time.
Customer service was good. They were helpful & not at all pushy to make a sale. I respond better to that. I recommend this store.
ps — engraving takes about an hour, I was told. it was busy. it looked like they had other orders ahead of mine to finish.

Under new Management.
After having a less than positive experience at one of their other stores, I dreaded returning to this place. I live in Glendale so I decided to check out TR in the Galleria since I had a $ 60 off coupon for my next purchase. I was not too excited when I read the reviews on here, but let me just say that I was surprised at the level of service this store now has to offer. My products looked great with the engraving and they even engraved one of them while I finished my shopping elsewhere and it was FLAWLESS in 15 minutes! I told them I was skeptical about coming in with the reviews on Unilocal,and they told me they now have new management running this location. In either case, I was very happy with the service!

I wanted to take this opportunity to tell everyone about an unfortunate experience I had at the Things Remembered store at the Glendale Galleria, in Glendale, CA.
I lost a dear friend of mine on August 23^rd of this year. He was no ordinary guy he was one of our nations greatest soldiers and unfortunately lost his life serving our country in Afghanistan just a few short weeks ago. I am very close to his family and as a gift for mother I decided to get her a locket and have it engraved.
I took the vintage locket I had purchased to the Things Remembered store and dealt with a very nice woman. Upon picking it up I realized that they had engraved «US Amy» instead of «US Army». I pointed out the mistake and was never met with any sort of apology or any attempt to correct it. A mistake that was entirely at the fault of the individual I was speaking to. I was completely dumfounded at the cold, rude responses I received. The two women I was dealing with couldn’t have cared less that they ruined a gift for a fallen solders mother.
The woman who did the engraving (her name escapes me) and the Assistant Manager, Christy, both refused to call their manager or even attempt to fix the mistake. They simply sent me away (crying), without at all trying to right the wrong. The friend who was with me tried to go back in the store and at least get my money back for the $ 40 engraving but they wouldn’t even do that.
I really just wanted to let everyone know what kind of people are working in the Glendale Galleria store. I hope that this never has to happen to someone else. In a time of great loss I would of appreciated a little kindness.
Thanks for reading.
Sincerely,
Christie

I am finally doing a review after my latest negative experience at this location. I wish I could rate them higher because their products are classy and reasonably priced and they are fast but the customer service is awful.
My company has placed several orders at this location and I somehow end up with poor service whenever I do.
I have had on more than one occasion, had sales associates tell me to call back because they are too busy to help me over the phone and today, could not take my items home because I did not have the payment card and it is «store policy», despite explaining it is a corporate account and I have never had to have a physical card present.
Julio, one of the sales associates is particularly bad. Having worked in customer service and retail, I find his poor attitude and unwillingness to help me, appalling.
I think it is time to find a new location to order from.

Its too bad there isnt anything more useful in this store, otherwise I would be in here every time I needed a gift for someone.
In my opinion their gifts are too cliché, generic, things you expect — with a special note of course.
Most of the things I’ve gotten people from here usually just get stored, and occasionally re-​found when moving. All im sayin is the need to step up their variety.

Oh how I love this store!!! I have been shopping with Things Remembered for 2 years now and I always find something nice for any occasion if I am taking a gift. They have a great variety of items for her, him, wedding, birthdays, anniversaries etc. And they also offer engraving, most of the time in less than an hour depending on how many orders are there before you. The staff is always wonderful and helpful. I also signed up for their rewards earlier in January and have already received 2 $ 40 and 1 $ 10 rewards check to use towards any purchase in the store. :)

Anything you want engraved they do it. They have some gift ideas on display, everything shiny and pretty. You can also visit their website and pre-​order from this location.