Tortoise & Hare Sports

Very happy I found this place via Unilocal.The 5 star rating is well earned. Great service, nice selection of products and very helpful people who guide you to the right products for your needs. I will be going back.

What a WONDERFULLY PLEASANT SURPRISE!
I was dreading shoe shopping yet again, with my teenage daughter (for new running shoes and a pair of spikes for track). We walked in and were helped immediately my Mark. My daughter is typically more concerned with the color and style of her shoes, versus the specific need and fit. Mark had her try on multiple different shoes and focused on the fit and feel. She found exactly what she «needed» and they also ended up being shoes she also liked.
Both of the men working today were extremely knowledgeable and willing to share their knowledge to help their customers. My daughter even commented on how comfortable she felt because of Mark’s attention to her needs and the knowledge he shared with her about making sure the shoes fit correctly.
In addition, we arrived within 45 minutes of the store closing and at least five customers came in after we had arrived. Both employees were extremely patient with all of the customers and took the time to acknowledge each individual’s needs, without any apparent worry about closing time.
It is extremely rare to find service like this store provides. We will definitely be back in the future and would most definitely recommend the store to others.

Wow they did a great job. Nathan took time to ask questions and really understand my feet and what kind of running I do. I tested multiple pairs of shoes, but ended up selecting the first pair.

None of the shoes in this store have any prices on them. Just saying …
But when it comes to athletic shoes, I like buying at small stores rather than big box stores. You get better one on one service, however I deducted one star because the gal who was helping me dropped the ball as she was more interested in getting a free item from some vendor who happened to be in the store. After she disappeared, I took the shoes I wanted to purchase up to the cash register and stated to another gal «I’ll take these as I have no idea where the person who was helping me went». When you have a customer who is spending $ 200 you can at least say «Can you excuse me for a few minutes».

If you want running shoes please go to a running store. You will pay about the same, but with way better service and you will leave with great products. I just got a pair, so did my wife. And I never knew I could get such nice shoes.

Kim spent a hour helping me with shoes bra hydration belt socks and supplements. Very comfy place, good selection, stylish, fare prices, very educated and caring staff

I love the personalized service and quality of the products they sell. They are second to none!

I stumbled on this via a Google search because the only other running store I knew of is 40 minutes from my house. Took a chance and am so glad I did, this place is clean, bright, well stocked and the staff is super knowledgeable and friendly. They genuinely seem to care about the customer and about running. I was beginning to shop for shoes and even told Nathan that I wasn’t ready to buy, he said ‘no problem’ and helped me try on several pairs, test running them outside in the parking lot. When I asked to try on one certain model they didn’t have my size, and made himself a reminder on the spot to call me personally when the new year model came in and they had my size.
It’s 100% my ‘go-​to’ store.

Stopped in here with a friend who wanted a better pair of walking shoes. The girl who helped us was so thoughtful and really listened to my friends needs. She took time to explain the benefits of several different types and brands of walking shoes. We were very happy with the personal service and the selection they offered.

The staff here is some of the most friendliest employees I have ever dealt with. Very knowledgable about their products and with properly fitting me in the right running shoe. Thank you very much and I will return for all my running needs. Gotta go run now :)

I stopped in today because I happened to be on the west side of town. Not really needing any new running shwag, just browsing but the women working were super helpful, friendly and not at all imposing.
We talked about upcoming local races, and I left more informed than when I arrived.

I stopped in there today looking for some new running shoes. I was on my way to another place to look as well. I can’t remember the man who helped me but he spent the time videotaping me walking and running on the treadmill to find the perfect pair of shoes. I ended up just getting the shoes and forgot about the other place because the customer service was so great. You could tell he was about finding me the right pair of shoes instead if just selling me the right pair of shoes instead of just trying to make a sale. I would highly recommend going in there and will be going back to buy shoes again.

Nathan was super helpful. He listened to my concerns and made recommendations based off my needs. first time to tortoise and hare sports and a great first impression.

This place is great. My son recently started running track for his high school team. The coaching staff recommended this place and I was extremely satisfied. We purchased track spikes and trainers. Not only did the properly fit him for both shoes, but they also had him run on their treadmill and gave him pointers on proper form. I was very happy with the service the staff provided.

I stopped by here over two months ago and purchased a new pair of running shoes, but forgot to leave a review… and they absolutely deserve one.
I mistakenly arrived five minutes before closing time, but Nathan was more than happy to help me out — I made it clear that my purchase would take longer than he had time for, but it didn’t seem to bother him. This immediately had an impact on me, because I remember being in the same situation while working in retail, and just wanting to go HOME after my shift — not stay an hour late and close the store alone.
I explained all the issues I was having with myself and with the old, worn down pair of shoes I was attempting to run with, and Nathan addressed every one of those concerns wonderfully. He explained the nuances of picking the proper running shoe for each individual, which I highly appreciated, and let me try on different pairs to help decide which worked best for me. He also gave me a handful of exercises to help with muscle cramps, and the difference in my comfort and performance was immediately noticeable.
Despite how far away this store is from my house, I’m absolutely going to be coming back here again.

I can’t really add to what others have said.
This store has extremely knowledgeable employees who also happen to be very customer oriented.
If you want to seriously run, go to this place to get started. You can not only get fitted with the perfect shoe for you, you can also participate in the many free classes and runs they have to get you started on the right foot… (LOL, I crack myself up… Get it, started on the right foot???)

Tortoise & Hare’s customer service is some of the best I have ever experienced in ANY store, but especially in a running/​athletics store.
The staff here are beyond friendly, extremely knowledgeable, and don’t pressure you in to buying anything like you may have experienced at other specialty running stores.
In addition to great service and products, they offer good form running clinics, yoga classes, and weekly group runs, all for free!
So happy to find a place this amazing in the West Valley! I recommend them to everyone I know :)

Both the husband and I came here for new shoes. The hubby needed running shoes and I needed a good pair of comfortable «every day, all purpose» shoes. We were fitted and the lady even asked us questions regarding how we walk, watched our gait, and explained to us why we needed shoes bigger than what we’re measured (your feet expand when you work out).
I have to admit I was a little intimidated coming here b’c I figured all they look at all day are fit runners (which I’m not … not even close!) but the sales associate (sorry, I forgot her name!) was really nice and I felt at ease.
I would definitely come here again!

Wow I am a fan, Clayton took the time to explain everything and matter of fact I didn’t have to deal with a pushy salesman trying to sell me shoes I didn’t need.
He did the opposite, he said the shoes I have are perfect and he offered a free running clinic.
This will be my go to forever, talk about creating raving fans.

«You can look cute crawling across the finish line injured OR you can get some real running shoes that give you support and stability as you’re running. It’s your choice.» I was presented with this choice as I held some cute purple Zebra print Mizuno Elixirs in one hand and Saucony ProGrid Guide 6 in the other hand. I knew this guy meant some serious business when he helped guide me in the right direction. The Elixir may work for certain runners but the Saucony had the support that compensated for my overpronation and running form. How did he know this?
By recording my running form with an iPad 2 on their treadmill and analyzing my foot fall, my posture, everything!
I loved this place because I was called out. I want to become a better runner not just look like one, and he helped clarify my goal. He wasn’t pushy at all about me buying a running shoe that day. In fact, my ones I was already wearing seemed to be okay except for the fact they were slightly small. He even suggested doing some of their running clinics so I can work on my form before deciding on what shoe to get. He talked about aiming for the right cadence. Best of all, he said, «It’s free, and we individualize each class to your specific needs whether if it’s becoming faster, running longer, or just working on your form itself.»
I loved how patient he was explaining everything and how informative he became once I was ready to ask for help. I will definitely try out some of their clinics in the near future especially since I’m a beginner runner who does 5Ks each month and now want to transition into doing half marathons and relays. This store and its staff are definitely a great find and the real deal!