American Tire Depot – Glendora

Fernando (the manager there today) and Dave were amazing. They were short handed and still managed to fulfill all the commitments they looked like they had ahead of them. I was extremely please with the service and quality of American Tire in Glendora.

I felt extremely uncomfortable because of front desk person. Even if I said that i do not want to aliment, he put it in. So i asked him to take off the service. From that moment, he ignored me till end of the service. My wife and I felt really upset after left this place. Go this place if you want to be ignored and feel uncomfortable. Never recommend this place

The bad, 3 gotchas:
1. Watch your invoice closely, they tack on the road hazard if you’re not watching ($ 40).
2. I never got my rebate. I opted out of the $ 10 online discount as instructed by the service manager to ensure I’d get the rebate. I did the online submission, waited over the 8 weeks as instructed and only now to find out the «tires don’t qualify» even though they are the right brand that had the promotion. The service manager should’ve known and told me.
3. I also had a brakes changed with them and had to go back for them to fix it, they left something loose and it made noises when I stopped – inconvenient and possibly dangerous.
The ok:
At least I was able to get same-​day service and they were able to get my hard-​to-​find tires quickly (I call several other places with no luck, including Walmart, Costco, and a few others). They also promptly fixed the brake issue when I came back.

Waited for over 3 hours and still waiting… My car is not even mounted atm… I’d even had an appointment… I don’t know if the are short staff or what but this is extremely unsatisfactory. Would like to talk to the district manager. I could of went somewhere else and be in n out within a hour. Stewardship here is non-​existent. Someone should hold these guys to some sort of standards. Leadership needs to step in and make some much need changes… Final outcome had to pay over $ 400 for new tires and wheel alineament… Just also saw the mechanic working on my car speed off in my vehicle to get the alignment. WOW. Lost for words… Let’s hope this company doesn’t have another law suit in their hands. Hopefully they actually gave me four new tires… I’m going to inspect just to make sure. Ricardo is a great manager but this location is just completely under staff. Please send more people ASAP to cut the down time on the waiting.

What a waste of time. Time neither you or I have to waste sitting around while they figure out what they’re doing. Came in to get a tire repaired. Was the second person in line when they first opened. Was there an hour and nothing was done to my car. no fix, no new tire. Thanks for making me wait. I was short on time and agreed to have them work on my car when they told me it would take 45 minutes to fix the tire. And then when hey couldn’t to that they said it would take another 20 to put on another house brand tire. Did they put on a new tire? Nope. Care never left the parking spot. If you have time to waste go here.

Looking for expensive 20′ truck tires i did my research. After going to nearly every tire shop in town American Tire depot was best all around. Not only did I get A price that beat cost-​co on michelins they treated me more than fair. Im a difficult customer in that I compare extensively and very through when making a large purchase. After spending 800+ it feels great to be satisfied. Wish I remembered the name of the salesman as he remembered mine to recommend him. No upsell and took extra time to point out my oil pan was leaking when it had nothing to do w the tires. I feel bad for being a bit cranky Im a tight wad when spending big money. However I feel completely satisfied. Bottomline i hate buying tires and who dosent? after this transaction ill go there for trailer, motorcycle tires etc knowing its a stand up place … Americas tire on grand might be big and fancy but you will pay through the teeth for the same tires for less personal service.

It was Friday afternoon around 5 pm. There was a nail stuck in my tire and visited several other garages before I got here. all other places first ask «did you make an appointment?» «can you leave your car here and pick them up when we call you?»
mind you, it happened while i was driving and nail got stuck, sure i’ll make an appointment for my tire to get punctured and leave my car 20 miles away from home so that i can come back to pick my car up later… how are they expect me to call and make appointment when it is an emergency situation where my pressure is losing every seconds? they said they were just swamped and don’t have time for my emergency situation.
i stopped by american tire depot at the end, it was near closing time for them and their garage was full of cars. they kindly took my key and removed the nail in 20 minutes. i was in and out of the store in 20 minutes. and they completely understood what I had to go through.
My handler/​cashier was a guy named Ricardo. He is the best and service was superb. he deserves a promotion! give that man a cookie or something!
This place definitely earned my business. this will be my only stop for my tire/​break maintenance. thank you for saving my day and weekends at that time.

Awesome service. This is what you call customer service. You call, ask for a price. They take the time they answer every question. When you arive no hidden fees, no «oh by the way». Eddie was awesome, got us the tires we wanted and the price was amazing. Top it off we get tickets to racing too!!! Didnt mention it until after I agreed. In other words didnt use it for a sales tactic, these guys are geuine and wish them nothing but the best. We will be buying our tires here from now on.

I stoped in on Sunday for two new tires and when they put my car up on the rack they showed me that there was a problem with my left front wheel. They then told me that I needed and new rack and pinion and the part alone was going to be around $ 900.00. I told them to put my car down and I went somewhere else and it only needed a tie rod and boot. I got my font end fixed and two new tires and alignment for $ 435.00. Either these guys don’t know what there doing or they’re crooks!

While on the freeway to our vacation, we got a large nail in our tire at 5:30 pm on a Thursday. After calling 3 tire places and being told they were closing in 30 mins, there was a 3 hour wait, and another had an hour wait, we drove by this store and stopped. Best decision ever! They were getting ready to close but repaired our tire in about 20 minutes and didn’t even charge us! We were back on the road and so thankful for the guys there. Ricardo was the manager on duty and couldn’t have been more friendly or helpful.

I had a screw in my tire and randomly called Joel. And I asked him how much is it to fix it and he said it was free! What? What’s the catch? And he said come in and it was closing time.
So I went and not only they did it for free. They take the whole tire out of the rim and do it correctly! I was shocked that this day and age a company like this exist .
Not only that the mechanics were friendly and fast.
These guys made my week!
Thanks Joel, David and rest of the pit crew.
Awesome!

I love this place. The guys here have always been very helpful and they have the lowest prices! I don’t take my car anywhere else for my oil changes and tire rotations. I don’t feel like they take advantage of me by telling me I need things I don’t. Great customer service. They take pride in the work they do.

We were on our way back from the Rental Car Rally in Death Valley and had a thorn in our tire, so we stopped for a patch. Sadly America’s Tire was closed, so we came here were tire patches are $ 30… The guy was nice, the service was a bit slow, but next time I hope I get a flat on M-​S so I can go to America’s Tire and get a free patch or another set of tires from them.

I came in to get quotes for my 2012 toyota prius. The guy who quote me was very helpful. They have good price and good quality tire. The waiting time for the service is fast. So if you need new tires this place rock!!!

I had a bad experience by the previous manager there, so after I left a bad review here, the district manager contact me and asked me to go back there again to see if they can help me with the issue I had, guess what I went there this time and I came home very happy since the new manager Ricardo helped me a lot, he took the time to answer all my questions and made sure that I got a good deal for my tires. Not many places that I had visited in the past would have done that for me! He did an outstanding job and if you are looking for someone that is going to take the time and help you then this is the place to go!
From now on this is the place I’m going to take my car. Thank you, Ricardo.

This place is great! I got them to price match a set of tires for me about a year ago. A couple of days ago, I returned because 2 of the tires had been leaking air, and Bill and his team took care of the problem as per the tire agreement. What I appreciated the most is that even though it costed me nothing for the repair, they did not try to hustle me into up selling other services with pushy sales tactics. Bill simply told me to be cautious with my brakes and that was that.

Incredible customer service!

Great experience! Started with Eric, I had ordered wheels and tires, told me they would call when they arrived and they did just that, brought my car down they sent wrong bolts sent one of there employees to get the right ones. Manager got involved handled it! Problem then solution, gotta appriciate a company that promises and delivers. Thanks for great experience Eric and team.

Once again… this place is awesome!
Back in November, Bill told me over the phone that my tire patch was free because he wanted my business the next time I needed something… well he got it!
I do my research and call several places in my area and also read lots of reviews.
Still the best prices, best offers and I already trusted them.
Needed two rear tires and an oil change. They’re not starving for business at all, all the mechanics seem to be busy and the lot is full. My car was taken care of nonetheless within a short and impressive time frame.
Only small problem was that one of the new tires was already low in air the next morning, but no issues since!
Thanks again!!!

Fast, friendly, reliable service AND they’re very reasonably-​priced.
I highly recommend this place, especially if you’re a girl and worried about being swindled into getting unnecessary work done on your car. They won’t take advantage of you here!
= All I look for in an auto shop.
Plus, flat repair is FREE… Come on, not much is free anymore. :)