Best Western Plus Route 66 Glendora Inn

Pros — Clean room, lobby and grounds.
Cons — Not allowed early check-​in; ask for a room next to the pool and without remark, the clerk checked us into a room the looks out to an automobile repair shop.

They took $ 365 from my credit card after canceling the reservation. The manager wouldn’t return my calls, I tried to get the manager to call me back for weeks. The credit card company contacted them and they were told I didn’t cancel the reservation. I strongly suggest the Holiday Inn near by in San Dimas. Don’t stay here!!!

George at the front desk was exceptionally accomodating. All around great service. Wonderful Continental breakfast. Clean room. Will definitely come back when in this area again.

Stayed here on a two week business trip. I was stuck in the noisiest room in the building, next to exit door, stairway and ice machine. Paper thin walls with people slamming exit door, stomping on steps, running the ice machine and talking/​laughing outside my door until after 11pm and starting again at 5:30 am. Front desk said no other rooms available, a flat out lie as several others checked out and in daily after my request to be moved. Purchased laundry supplies from front desk, soap turned out to be bleach and ruined a shirt. A/​C started blowing heat only and couldn’t be shut off, had to be unplugged. Breakfast gravy made me sick. With only 5 hours sleep each night for two weeks, this was by far my worst hotel experience ever.

The facility was nice, but it was honestly the worst service I have ever received. They overbooked the rooms. I had paid for two nights (staying for my son’s wedding) weeks in advance, but after paying for both nights, they cancelled the 2^nd night without notice after the first night. They would make no accomodation and seemed to think they were doing me a favor when giving a refund. Our friends and other son, who booked a room there only because we were there, were not allowed to cancel their reservations because it was less than 24 hours.
Never stay here.

A few days I walked in to this place which is allegedly owned by some penny pincher and run by bunch of moronic faces who cant even lift finger without the nod of their mystical manager which I believe is franchisee. I went to the front desk and asked for a room which the girl said is available and quoted me a price out of line. But I decided to take it and gave her 200.00 dollars. She asked for another 200.00 dollars as security deposit which I think is their own personal policy not a recommended one by company. I didnit have anither 200.00 .so i told the girl that I may run to atm t o get it and left my original 200.00 with her. On my way to atm I got call from my boss and he sent me on a new assignment right away and I didnot have time to go back and get my money. So it’s been two weeks and they still havenot returned my money. I have gone there so many times and they keep on making excuses. And the funny thing is my money is in their mystical safe which opens only with managers magic touch. the hotel staff cant contact the manager unless there is an emergency. All minor issues like myself can wait and I dont have to worry as my money is safe in their magic safe. I think last resort I see is going to civil court to get my money back. I sincerely believe some companies should be legally banned from using certain words and in this case following words should banned
Guest, our guests, your hotel, special services, comfort, home, ambience, feel, hospitality, warmth,…
As you can see after such an ordeal to recover my money I dont have any ear left for the mockery they exhibit when you first walk in. I will never return to this place again and will give it zero rating. Remember its one way for your money.

This was seriously the worst stay I’ve ever had! Ana at the front desk was very rude and unhelpful when needing to cancel one is the two nights I had booked .I was well within the time frame to do so. Another person wrote a earlier complaint about the manager/​owner whom is NEVER there and very unhelpful. I couldn’t agree more. I will be taking my money elsewhere where customers are still valued and people go out of their way to help you. I wouldn’t think twice about staying here again and I hope if your reading this you will go elsewhere too!!!

Best Western in Glendora is clean, people are nice, just don’t eat the eggs. Part of the reason we booked here is so we could have a relaxing breakfast in the morning. Self made waffles, ok, coffee ok, powered eggs yikes! Stay at the Best Western in San Dimas just a few miles away, and have eggs to order and a larger room for the same price.

Enjoyed my stay here! Room was clean and comfortable. Loved that they had Pantene shampoo and conditioner in the bathroom. Continental breakfast was not bad either. I would definitely stay again:)

I didn’t know Best Westerns could be so legit! I was sharing a room with 3 other people, but there was still tons of space! The bathroom was huge! Everything was clean, and we had a microwave, fridge, and hi def TV with some good channel selection.
Everything outside the room was spotless, and the front desk attendant was all smiles. I really enjoyed my stay. *But*…I have to ding you a star for letting breakfast get cold two days in a row. No one likes room temperature french toast and bacon! :-(

I live in Glendora and quite frequently I have visitors come in from the east coast. Some stay with us at our home and others want their privacy and request we set up a hotel for them. I must say, if anyone wants to invest in a nice hotel and needs a location, Glendora needs one! After looking at all of the hotels in and around Glendora we finally found a winner — Best Western on Rte. 66. It is a clean, modern facility with a professional staff and the cost of a room is fair. I have had many visiting guests stay here in the past two years and none of them had a bad thing to say about it. I have also had the opportunity to meet the owner. When he found out my father was staying there again, he had his staff put a couple of personal touches in the room that absolutely delighted my dad. I could not ask for a better place for my loved ones to stay. If you want a clean, comfortable room in a nice facility with a great staff while you are in Glendora, stay here. You won’t be disappointed.

This review is SOLELY about the management of this hotel, and not of the people that work there.
I tried to book a training session at this hotel. I called the hotel once and the front desk person Ashley was very nice. I asked her if I could have the manager contact me regarding the room and details. I waited a week and the manager never got back to me.
I then visited the hotel, and Brandi was very nice to help me. I then asked again if she could have the manager contact me regarding everything since I would need to sign a contract. The Manager didn’t call me.
I called again, and Ashley picked up and actually got the manager to contact me. The manager was busy driving and didn’t really answer any of my concerns other than, «I have to think about it.»
Today, we called again and spoke to Brandi. She relayed a message from the manager…“If that lady calls again, these are the prices that I’m going to give them.” The prices never changed The manager didn’t even have the courtesy to contact me. We had to make all of the effort. I have had enough.
That means the manager would have received about $ 200 per night for the meeting room. We had also planned to have guests stay in the hotel as well which would have occupied 6 rooms for 4 nights. So, let’s do the math, that’s roughly $ 110 per night, and 3 days at $ 200 USD. That’s about $ 3240 on lost sales. Keep in mind the hotel only has 41 rooms. That’s ¹⁄₈^th of the hotel capacity. Brandi also told me that the room is hardly booked, as they rarely have events.
I will take my business else where. If anyone ever wants to stay in the area, do look up Holiday Inn Express in San Dimas. New, Nicer, more efficient! The manager is actually at the hotel!

Nice hotel. Down side. Staff has no clue where they are located to give directions. Staff gossipy and makes themselves scarce. No on sight Manager to make a complaint. Since an episode on June 18^th with a recently married family member — very unprofessional. I would not recommend this hotel to kennel my dogs.

I was recommended to this hotel by the company I am consulting for this week. Having stayed in other Best Western hotels, this is definitely not like your traditional sites.
The bed was firm and comfortable and the fact that the room had both a microwave and refrigerator in it was a plus. I will be recommending this site to others in my company as we travel out here.

We stayed in this hotel for only one night. We would have liked to stay more but the occasion didn’t allow. This is a very nice hotel. There room doors are on the inside. Our room was very spacious with an LCD TV, a nice comfortable bed and a sofa. Other amenities include a microwave and fridge. The bathroom is large by my standards with a nice tile floor and lots of hot water. Breakfast is serve-​yourself with what you might expect. One nice addition is inclusion of a do-​it-​yourself waffle maker. Nice treat! We would not hesitate to stay here again or recommend it to friends or family. Of yes and the ceilings in the rooms are about 10 feet night, so you don’t feel boxed in,

I was in Glendora for a wedding one weekend and camped out at the Glendora Best Western. Now, I don’t know about you but when someone says «lounging in the lap of luxury», with all due respect, my first thought isn’t «the Glendora Best Western!». But maybe it should be– my stay here was great, albeit a bit too short.
Don’t let the building’s exterior fool you– it looks pretty run of the mill, on hotel standards. But the room is what’s most important: our bed was huge and plush, no mysterious sheet stains (gewww) no funky smells in the room (that’s the worst), there was a fridge on deck and the bathrooms were spotless. Concierge staff was cheery and helpful. While the surrounding area isn’t all too exciting, drive a bit further out and you’re in the mountains! Good times.

I stayed at the Best Western Route 66 Glendora Inn for a few days, recently, while in the area for a family reunion. The rooms were very clean, equipped with LCD tv’s, microwaves, and fridges. All the members of the front desk staff I came across were friendly and helpful when we approached them with questions. The noise level of the hotel is great — there were no problems with other hotel occupants being loud or disruptive. The complimentary breakfast was good, as well — complete with cereals, oatmeal, breads, waffles, eggs, french toast, bacon, fruit, and of course, juices and coffee.
The fitness room was nice perk. It has an elliptical, a treadmill, stationary bike, each with a flat-​panel tv to watch and pass the time while working out. As well, there was a free weight machine.
Outside, there is a swimming pool and hot tub, which are perfect for the So Cal weather.
Overall, the upkeep of this hotel is great. I’m sure I’ll stay there again, when I return to the area.

This a great place to stay in this area. I stay there once a month for business and I am very happy with the hotel. The service is really what sets it apart from other similar hotels. Martin is the nicest guy and really cares about all of the people he deals with. He really makes you feel right at home. If your in the area give them a try.