Mini Cooper Experts

I’ve been with Mini Cooper & BMW Experts since 2012 and the service has always been amazing. I was jerked-​around by Mini dealerships for too long and randomly found Ben and his team through a Google search — wow — what a find!
I’ve had all kinds of repairs done over the years. My initial problem back in ’12 was the typical problem with ’06 Minis: the transmission. I was really surprised at the time how honest and transparent these guys are with their work. Ben spent a good 10 minutes on a drive with me, then explained how, in fact, they rebuild the transmission.
It’s rare to have someone spend that amount of time walking you through repairs, etc; they really do care about their customers. Since then I’ve never been to another Mini dealership!
You might be wonder, «but are they cheaper?» My answer: hell yes they are. And they treat you with respect.
Mini Cooper & BMW Experts will always be honest with you about repairs and they’ll do what they can to work with you. P. S. the new location is a total upgrade from the old place.
Bravo, guys!

Seriously, I hate having to get my car fixed and serviced because I never know what the mechanics are talking about. I’m always uncomfortable and intimidated. But not here, This team is awesome. Ben, Kathy and Jeff have always made the stressful process of auto repair as easy as possible for me. I trust everything they say and do. They’ve done some major work on my mini and my car has never driven better. Thank you guys! Wouldn’t trust my car to anyone else.

Randy is the best mechanic you can ever trust. He is very friendly and honest. Thank you so much for your help, you made my day. God bless you

So, I had my mini serviced about 2 months ago but I purposely waited to write this review because I wanted to make sure the repairs were as good as my initial impression and it was. Before finding this place, I considered selling me convertible because the dealer wanted too much to repair the top and I couldn’t find anyone who could do the work… until I came across this place on a web search. Now, I know repairs at the dealer are insanely priced and no one really ever gets their car repaired at the dealer when the quote is $ 1500. Well, I’m no different. Imagine my excitement when I found this place. They fixed the top and rear window (which was not included in the $ 1500 quote) for about half the price. I am happy to say, I kept my car. Since the repair, I have driven with the top down on many occasions and with summer coming, I will certainly be enjoying my car.
I have since taken my car back for repairs on an oil leak and the work was done right and at a reasonable price. Let me play the «I’m a woman» card for a bit. It is hard to trust mechanics because yes, most of the time they take advantage of the fact that most of us know absolutely nothing about cars. The people that work at this place are trustworthy and honest. They will have my business for as long as I have my car.

Excellence, professional, integrity, authentic, courteous
incredible «Olé fashion customer sevice»! My husband knows, «I love my mechanic Jeff»…and so does he! Ben, Jeff, Kathy
have made my life so much easier when it comes to servicing my car. They are all the adjectives listed above and so much more. A visit to the shop is no longer a painful experience. I can recommend this shop with no hesitation…

I have taken my 06 S to Mini Cooper Experts twice and have been really impressed with them both times. Despite being crazily busy, Ben will take the time to answer my questions with extreme patience. They won’t oversell you and their prices are reasonable. No hesitation in recommending them to take care of your car.

Ben, Cathy and staff are class A+ people. They work they do is phenomenal and the pricing is affordable. Do not waste your time taking your mini to any dealership. Mini Cooper Experts are just that «Experts» and they will not rip you off. I can’t say enough about this Garage but what i can say is that they must love their job since they have such excellent customer service.

Ben and Jeff saved me over $ 1200! Took my car to a dealer, and was told that I had oil leaks in several areas. I got a second opinion at Mini Cooper Experts, and found out that I had NO leaks. The only problem was a cracked alternator belt. They switched out the belt in less than 20 minutes, and I was on my way to work. I feel very fortunate to have found these guys. I doubt I will go to the dealer again for repairs on my Mini. These guys were super nice, professional, and HONEST! Wish I could give them 10+ stars!!!

Found The Experts on Unilocal.Made appointment with Cathy and dropped the car off. Not only did they waive the $ 50 diagnostic fee, but ultimately saved me at least $ 600.
Mini Dealer in Monrovia told me and documented that our car needed an inner/​outer axel boot. Was told it was torn and ripped. Took it to The Experts and Ben solved the problem by adjusting and tightening a clamp. The boots were not torn or ripped at all…
Ben’s HONESTY and OUTSTANDING CUSTOMER SERVICE found him a new customer. Believe the hype. This place is for real!
STAY AWAY FROM THE SERVICE DEPARTMENT AT MINI OF MONROVIA! DISHONEST!

Everything about these guys is PERFECT!
After looking and not being able to use my car for TWO WEEKS my boyfriend came across this place. From all the 5 star reviews we felt it was a good place to check out before we decided to take to the dealer (which is extremely expensive). We live in LA so the drive to Glendora with traffic was roughly a 45 min. drive. My Mini was towed and left there for the following morning to be inspected. Ben spoke with us and before doing everything he took the time to know the history of the car. The job was going to end up being almost $ 500 but we were talking to Ben about how at the dealer we had some type of warranty but they were making a big deal about explaining it to us. Ben called them, despite the hassle in speaking with dealerships, and figures out what type of warranty my car had. We ended up paying the deductible ONLY. $ 250 job. Thank you Ben! If he wouldn’t have taken the time to find out we would have spent so much money. Any other place wouldn’t take the time to do all that and just take the money. Ben really takes care of his customers.
Today I picked up my Mini and as I was pulling up with my truck the back tire went over the curb causing the tire to pop. I didn’t even noticed until Ben saw me pull in and told me. He immediately figured out a way to help. Both Jeff and Ben did there best to take the spare tire out of the Chevy Avalanche. Looking on Google and YouTube they got the job done. Katherine, such a sweet lady, was great help searching on Google exactly how to release the spare tire. Not only did he install the spare tire but helped me buy a new tire for only $ 130 at Tire Zone. Now Ben and Jeff can become a Chevy expert as well!
I highly recommend this place to any Mini Cooper owner. Small or big job, far or close to the place, take your Mini. You will not find better service any where else.

I found this place accidentally from Google. I just got my used Mini Cooper for2 weeks and I found out a couple things that made me upset. One was that I my car had some leakage and the other is that a small seam on the drivers side window was slightly open so when driving I could hear the wind go through. I originally just wanted to get an oil change for the car because I wasn’t sure if it needed one. I call this place and the lady who answered was very nice and patient with me. I was able to get an appointment within an hour. When I arrived l, I asked Ben that i had a couple of issues with the car and if they could assist. They ended up fixing the window problem and gave me such affordable quotes to fix the leakage. He was patient and understanding about the things I have had to fix.

This review is strictly for the customer service I received. at this The difference of customer service between Mini Cooper Experts and the Mini dealership of Monrovia is astounding. Jeff, the mechanic, was very respectful and upfront about the needs of my car. He was thorough with his explanation and was quick to answer all of my questions. Kathy is probably one of the sweetest people i have ever encountered in the auto industry and made sure I was comfortable. Everyone here is so appreciative of your business and goes the extra mile to make sure you have the best experience possible. If you need your mini fixed up, please come here instead of the dealership in Monrovia. Both you and your car will be in very good hands.

I cannot say enough great things about this place! I am really wary of most car repair facilities. The moment I called and heard the woman’s voice genuinely telling me she was «worried and didn’t want me to break down on the 710», I knew I was going to the right place.
Jeff was the most easy to talk to, and honest guy. Never once did I feel like I was being duped. They diagnosed and fixed all of my cars problems. The price was so much better than ANY dealership. Jeff actually showed me where the issues were, which eased any apprehensions I may have had, based on past experiences with dealerships or other repair facilities. They fixed my car super fast. I will be a lifetime customer!
P. S. I got to use my horn for the first time ever and it felt SO good!

I took my car in months ago and it has been running like a champ since! Can’t say anything but good things about Mini Cooper Experts! The guys are great to work with and explain everything. Kathy is so much fun and will definitely take care of business for you. I had many issues pile up and they were all taken care of and at a price I was totally comfortable with.
–bent rim
–60K mile service
–Spark plug replacement
–Cracked windshield replacement
Called around for the first 2 items to the dealer and random shops. Service was very expensive at the dealer now that it’s out of warranty and the rim price was like nothing I had ever heard! Shops wanted to give me salvaged rims and started talking about special services I need at 60k miles. I want OEM and I didn’t need any of their special services. Bad spark plugs were found to be the problem of my mini «misfiring». I could tell something was off when I would punch it, it wouldn’t «catch». Diagnosis and repair took all of 30 mins. I was showed what the bad spark plugs looked like and what they were doing to the engine, perfect for me! I felt like I was learning something! Windshield has no leaks and looks great!
Definitely my go to shop for the life of my Mini!

Very satisfied with both the service and price received here. Took my 2009 S to Monrovia Mini. they found a broken guide and timing chain likely damaged, too. they quoted $ 2300. That was *way* out of my budget so I was faced with parking the car for a month to save up or… get totally lucky and find a guy like Jeff. over the phone he said that if they had to change the belt it would cost no more than $ 1200, which they would put in writing. but before they assume the worst they will check it out and see maybe the damage is less. It turns out they had to change the whole belt, which only took an overnight. when we went to pick up the next day, he showed me the original damaged parts. BTW they used original mini parts not generic after market. final bill: $ 1153. We’re going back for all our future service.

I used to only take my car to a dealership (Mini of Crevier) because the one time I took it to elsewhere it was a nightmare, the other place was not familiar with repairing mini’s, although they said they were. Mini of Crevier offers nothing but amazing customer service but I wanted to see if I could get a better deal on my brakes elsewhere. I saw Mini Cooper Experts on Unilocal and they got great reviews so I decided to make an appointment And take my mini in. Upon arriving we were enthusiastically greeted by Kathy and led into the office/​waiting room to talk about the service they offered.
I was shocked to hear that their pricing was more expensive than getting the same repair done at the dealership! I showed him so paperwork with pricing from Crevier’s service center, which was lower (albeit not by much), but he was adamant about their pricing not including labor. I explained this to Ben, the owner, and he told me that he guaranteed his prices are lower than the dealership and he would slash his price in half if I could get it in writing that the dealership was lower! He even went so far as to say that he would bet his life on it!
So I called Crevier and asked to be emailed a breakdown of the parts, labor, and tax (out-​the-​door price) and they sent it right over. I showed Ben the email and he was quite surprised, and shocked of Crevier’s pricing. He obviously didn’t want to eat his words and give the half-​off deal he said he would. He kept arguing in circles, saying things like the dealership would probably charge me for both axles, but only change one. I understand that expecting half off is a bit excessive, but the owner of the shop should never have given an offer he wouldn’t back up, or should have at least given me some type of deal instead of just making excuses.
After going back and forth for a bit with Ben about the pricing, Kathy comes up and claps her hands loudly and says with a bit of an attitude, «Thats great pricing, go to Crevier!» and walked away. It was pretty clear she had gotten upset and couldn’t help but snarl that last remark. After that, Ben told me he wouldn’t haggle pricing because he didn’t need my service. Mind you, he was the one who guaranteed his pricing would be lower, I never intended to «haggle» with him.
Anyway, I am not giving Mini Experts a one star rating because they don’t do repairs well (because I’m sure they do), and I am not even giving them this rating because they would not lower their pricing (even after telling me he would cut his price in half). At the end of the day it is his business, and although it was a bit disappointing, he can do whatever he wants with the pricing. BUT I am giving this one star review because of the customer service that was given to me, and the comments said at the end. I am all about good customer service and am disappointed in the service that was given to me.

Wow! First time here and great service. Got a new clutch in my 2007 mini Cooper S. I have over 100,000 miles and this is my first clutch. My car runs like a new car off the lot. It only took one day. I am so happy I went to Ben and his team. I will be a loyal customer. Save me some money too.

I took my 2011 Mini Cooper hardtop to Ben for a brake flush and oil change. They also checked the brakes and did an overall inspection.
Ben is hard working and honest as is the rest of the crew. They didn’t try to up sell or look for things to fix. I have complete confidence in their work and honesty. I highly recommend them!

There is an old saying… something about which is more valuable… a good doctor, or a good mechanic? I have a good doctor and now I have found a great mechanic for our 09 Mini Cooper Clubman S.
Major kudos to Ben (owner) and his great crew; Kathy and Jeff. Take the knowledge and experience of a certified Mini mechanic and subtract the expensive dealership overhead,.etc…etc… and you have Mini Cooper Experts!
If you have to replace something or need to schedule service, do yourself a favor and price it with the dealership first and then call and speak with the ever pleasant and knowledgeable Kathy and be prepared to be pleasantly surprised. And do NOT equate a lower cost with a lower level of service.
I have taken our car there three times (most recently this week) and will continue to let Ben and his crew work on our Mini.
TB

Amazing service! Don’t even bother with the Dealer if you have a Mini! They can take care of ALL your Mini needs!
Brought my 2008 Mini Cooper S with 114k miles for a check engine light, possible timing chain rattle and oil leak. I was helped promptly despite being 20 mins late! Codes were checked but no problems were found! And was on my way in less than an hour!
Give them a call! Kathy is the nicest person ever, and Jeff was super knowledgeable and explained and showed me everything! The leak ended up being something that can be taken care of down the road!
Waiting area is air conditioned with free wifi, coffee, water and a huge flat screen!
Drove 60 miles from Riverside, CA and worth the drive!!!
Thanks guys!