Quest Diagnostics

Never going back to this place! Ladies were talking bad about someone around the desk that’s not professional at all clients don’t need to know if they don’t like someone. Two ladies couldn’t even find my daughters vein they both were looking around for her vein while the needle was inside of her! Once I ask her to get out she was obviously upset and being rude after one of the ladies name was Angie don’t know the other one

Appointments or walk ins welcome. On a Monday visit I checked in at 0800 and was walking out at 0815.

Went on a Tuesday and I was in there 35min total so quick and easy clean super duper CLEAN and the customer service is so nice will come back if I ever need some blood work done !!!

I arrived before my appointment time, signed in & had a seat. I then waited 10 minutes before anyone even came to the desk to check me in. The whole time I was waiting I could hear chatting & giggling from down the hall.

These people need to get their act together.
I made an appointment. When I arrived the said, we don’t have you in the computer.
This is the second time this has happened. So… A 45 min wait it is.
BRING YOUR CONFIRMATION PRINT OUT OF YOUR APPOINTMENTS.
It was just the lazy Latin that didn’t want to look it up. I’m sure of it. She was busy texting than actually working.

Rude front desk, she should get some training on customer service. The inside is clean, the process is fine, but the wait can be long and they are just mean about it

I went yesterday to make appointment and was very
Rudly told take this card go call /​go online set up your own appointment.. Ok I said stepped outside called the number on they gave me (talk about jumping through hoops) well the end result was the automated system eanted me to take a appointment over 3000 miles away.
So went back in side told them ehat happened then they daid we have been having problems with that service.
I asked if I could make a appointment they told me I had to sign in and wait to be called yo make a appointment .
Overall worst service ever

This location is clean and nice inside, but almost everytime I go there is a long wait and the front desk is unfriendly. I always make an appt, but waited 30 minutes today with an empty waiting room. Usually the blood draw is pretty painless.

I went to this Quest and surprisingly it was 1000% better than the Quests located in Glendale & Burbank. The place was empty right before they take their hour lunch break (12 – 1) and even though I didn’t have an appointment (ended up here by accident) I was able to get my blood taken right away.
It was worth the 25 mile drive to avoid the hell inside of the Glendale Quest where people were actually sitting on the floor due to lack of chairs and even flooding into the hallway. I was actually shocked by how much cleaner and nicer this location was. The guy who took my blood got my vein in one try, which some people can’t seem to do, and it wasn’t too painful. They got my blood work to the doctor’s office in a timely manner. I’d definitely choose this Quest over the ones near where I live. As for the person below– um, it could have been a lot worse. At least they were polite to me at this Quest. I think it’s a common thing that the people behind the counters of these places have no idea what is going on since they just refer you to an 800 number if you ask them a single question.
Highly recommend you book an appointment online at their website just in case!!!

This place would get negative stars if I could give them. The girls who work at the desk are obviously fresh out of trade school and highly incompetent. They are bitchy and have no clue what they are doing – one girl [I say ‘girl’ because I’m 22, and these girls are clearly younger than me] had to keep asking the other for answers she absolutely should have known herself. For example, claiming ‘We can’t look up your appointment by last name, only confirmation number’ and being corrected by the other girl in front of the patient. OF COURSE you can look up by last name, any decent database should have that basic capability.
Last week, I was there early in the morning with my mom while she waited to get a walk-​in appointment, and I nicely asked the girl at the desk to look up what time my own appointment was. She was either brand-​new to the job or a serious slacker [neither of which is a trait I’d personally like my lab technician to have] and appeared to pretty much not care that I was attempting to make a simple request, i.e. asking her what time my appointment was. Then when I went in for my appointment today, she chose the moment I was filling out the sign-​in sheet to tell me I needed to have been fasting for this particular test. [For the record, the ‘Fasting’ box on my lab sheet was not checked, as the only test I was having done was to check my thyroid stimulating hormone.] She wouldn’t believe me that I’d specifically requested ONLY this test from my doctor’s office, and wouldn’t allow me to have my blood drawn, telling me I’d need to make another appointment. When I informed the girls that I don’t LIVE in town, and was only here for this past weekend, and asked them if Quest has any locations in northern CA, where I live, I was met with blank stares and ‘I don’t know. you can call the 800 number and find out.’ Are you kidding me? You work for this corporation and – not asking too much here – you can’t even tell me if you have ANY locations ANYWHERE besides LA county?
Save yourself a headache and an urge to choke a bitch, and go to the one in San Dimas if you must get lab work done. Step off, lady, it’s not my fault you didn’t go to college.