Sport Chalet

70% off. Cashier punched in 40% + 30% and said that’s the same because it adds up to 70. Idiots. No wonder this place is going out of business. Didn’t buy anything since they can’t do the discount properly.
Better finding stuff online on sale, still cheaper than liquidation

I always found this location very helpful especially with the Baseball equipment. Had knowledgeable staff. For the person that found the employees less than helpful I guess you never shopped at Dick’s West Covina as you would have never complained. Good luck even finding an employee that isn’t behind the cash register there. Sorry to see S.C. go always found it to be personable and had a local feeling for a big box store.

I’m so glad this place is closing down. They have one of the worst customer services of all time. lol. I still remember how long you’d have to wait around just to have someone help you. And then you’d walk to the back looking for help and see two employees flirting with each other.
Since they’ll be closed by the end of this month, I’m giving it an extra star for closing sales, clearances, and discounts. It’s about 10% off everything right now, but it should go a lot higher in the next few days before they close down permanently.

all of sports chalet are closing soon, come shop asap!

Actually, this won’t matter because all the stores are closing, but… went there today on their first day of 10% off ENTIRE store. Found a pair of hiking shoes. Boxes weren’t marked with price, but display shoe had sale price ticketed on it ½ off for total of $ 59.00. Shoe guy said that means 10% off sale price. Ok. Took shoes to register. They rang up full price. Cashier tried to call back to shoe dept to verify price but no one answered. I offered to get display shoe which had price on it. She kept trying shoe dept. White shirt manager next to her got involved. He said they took all sale prices down last night (!), and my shoes are now full price. «I’m not giving you $ 59.00 plus 10% off», and he said it like I’m asking for something criminal. So, I guess, they changed the clearance price on my shoes… which if I had bought yesterday, would have been $ 59.00 anyway, and now, according to him, I have the audacity to ask for 10% off that. «I’ll give you the sale price, but not the extra 10%.» My husband pointed out the sign says 10% off lowest ticketed price. But the guy blathered something about the price on the wall still being $ 112. Never mind what the display shoe has written on it (plus the shoes appear to be older model/​clearance). And the manager was angry about it and talked like I was doing something wrong. I did buy the shoes for $ 59 because they fit me well, but it looked like he took the sticker off the display shoe so now they show full price and I didn’t want to pay that much if I decided to get them later. The guy has to work for corporate or something… or else he’s ticked he’s losing his job (but then why not side with the customer against the company?). Why would he care so much about an extra $ 6.00 that means more to me than him? By the way, I’ve always liked Sport Chalet and will miss it and their rental shop. Just not this nameless, white shirt guy.

Called ahead of time for CO2 refill for 5 pound tank. They said they would do it so Drove 40 miles to the store. Then I waited 30 minutes for someone to show up in the scuba department. Then they said they can’t fill anything under 20 ounces. The manager of the store has zero regard for wasting 3 hours of my life. Will never come back to this store again.

Warning!!! Do not take your snow equipment to this place of business. They don’t take responsibility over there poor workmanship. I took my snowboard (a lib tech skate banana) cost me over 500 dollars. For a minor tune (sharpen edge and wax). They shaved off the Magna traction. Therefore ruining my snowboard.
Manger Javier offered to replace my snowboard, for me to go to another store and pick it out. To be transfer to there store. which I did so. To find out today that their general manager Lisa Hall said they will not replace my damaged snowboard. horrible customer service. now I’m left with a damaged snowboard I cannot use. I spoke to Lisa personally to get an explanation which she said I will not do anything for you did not charge me for the poor service to my board, handed me my board and walked away. Just want to share my story and my experience of this poor customer service so it doesn’t happen to you. They will not take responsibility.

My husband & I visited the store today in search of a jacket for Christmas. With Christmas only 3 days away the selection was close to none. We were asked if we needed help from a young lady named Sage. We described the North Face jacket I was looking for but we were having a hard time locating it on their website. Sage mentioned she ordered a similar jacket for her mom & traced back her purchase to find the name of the jacket to help search the Sport Chalet inventory. Her quick thinking & superior customer service did the trick, we confirmed the jacket & she helped place our order to ship free to the store. Both my husband & I have a career in Customer Service & what Sage showed us was World Class which is unfortunately rare these days. If it’s not on the rack that’s the end of it. Sage deserves to be recognized for her exemplary job & the lasting impression that we left the store with.

Boy scouts!!! That time of year… I was so excited to know the boy scouts were back wrapping gifts… I have been coming here for 5 years and everything gets wrapped so pretty and the boys get to use the donations to go to summer camp.
Please support the Boy Scouts
A very special thanks to sports chalet for allowing them to continue to help families year after year.

Employees here are very helpful. The store itself is great, but the only issue I have is with coupons being sent out all the time that have exclusions for pretty much every major brand (nike, under armour, adidas, etc.). There is almost no point in having a coupon most of the time because you can’t use it. Occasionally they have end of season sales outside in the parking lot where you can find some good deals.

This store never seems to have my shoe size! came in about a month ago to get some Nike running shoes and didn’t have luck on finding my size on the ones I wanted (they don’t have a big variety of Nikes). so then I waited about a month just so they can fill up on shoes and so yesterday I went back just for them to tell me they don’t carry a 7.5 in women on the ones I wanted? So then I looked for a different pair and they didn’t have my size either. so then I looked for a different paid and once again they didn’t have my size. like really? thanks for wasting my time Sport Chalet!

Thank you Lisa for taking the time to figure out why I wasn’t getting my rewards certificates come to find out they had my address wrong. Merry Christmas to me $ 400 gift certificate coming my way. Lisa you made my day!

I walked in yesterday with my son looking for a ankle sleeve. Us being confused and not knowing what to get. Here comes an employee (sorry didn’t get your name). He walked up to us and gave us recommendations on which one was best for his ankle support. He seemed that he knew what he was talking about. Greatly appreciate your assistance.

This is a no star review, but no stars was not an option!!! We bought a new Quick Shade Solo Aluminum Compact Instant Canopy for over $ 249 on July 5, and we used it twice on July 11 and 12^th. The first day the carrier bag tore in multiple locations and then on the 2^nd day the flimsy material on the canopy started to tear. My husband took it back and they would not help at all, they said we should have bought the extended warranty, which was not mentioned to us on the day of purchase and why is Sports Chalet selling equipment that they know won’t last a week! Very disappointing!!!

Ok so this sport chalet is a bit smaller than a number of other locations that i have frequented. None the less they have all the basics that you may be looking for.
They also have parking lot in lieu of sidewalk sales. This is handy, except that the parking lot isnt very large. haha so that is kind of a weird situation. The staff is helpful but nothing above and beyond. It was honestly just what you would expect.
Overall its just an average spot with all of your basic sporting goods needs as you would expect from any other Sport Chalet. So yeah enjoy the basics as they have them here for sure, as well as some of the more special items that are not everywhere else…

Went in to get work done on my bike but my issue isn’t with that dept. After I paid for everything my hands were full trying to get my bike out the door. 2 cashiers and a manager did nothing to help. Instead a customer said,“I’ll help you”. Wish I could give her a review for caring while others did nothing. I gave a 3 cause I did get my bike done by a very helpful guy but the people up front cost them a 5.

Suprising enough, the outside of this store does not do justice to the gem that is inside. I went in the middle of the day and thought I was walking into an old fashioned store, but then walked into a giant and expanded super sports store. The workers were helpful and friendly and another surprise.. . They were honest. I was looking for a sun shade and I told them what I needed it for and the guy went looking for what he felt fit my needs and when he couldn’t find it, other people helped. The boss/​manager hired good people. I would definitely go back here if I needed something and I was in the area.

This portion has to do with the SCUBA section of the store.
After being swindled by a local, independent SoCal dive shop some years ago, I wanted to give SCUBA another try. I wanted to check out Sports Chalet since they are a national chain and thought they had the necessary checks-​and-​balances to keep folks from getting ripped off.
I waked in and was approached right away by a great sales person in the dive section (Jen). She explained the process of being certified from start to finish and went over all the brochures, reading materials & gave me tips on my best plan of attack on getting SCUBA certified:
— For instance I had a broken leg and she suggested I still buy the course sometime in June (there is a substantial seasonal discount running during this month). Once my leg is better I could take the course even though I bought it months before at a solid discount. Great tip!
— They do offer weekend only classes which is great cause I am typically not available during the week
— Suggested I only buy the mask, skins and snorkel prior to class and make a decision later when going through dive class on whether I wanted to keep renting or buy the more expensive equipment. In other words, no rushing or pushy sales tactics to get me committed. Try the sport out a few times and see if its for you.
— Explained the eCourse vs. in-​person course (pros and cons). For me, it seemed the in-​person course appeared better since they have weekend instructor availability. You also still pay full-​tuition regardless of whether you took the e-​Course or not. That was a great tip, why pay your tuition 2x? I appreciated that tremendously, its great if your in a hurry but why miss out on live instructions on such a serious sport?
— Chain stores like Sports Chalet get «knocked» for having part-​time SCUBA instructors, but I could tell she knew-​her stuff. She was extremely knowledgeable and helpful and didn’t cut corners one bit.
In conclusion, Jen was extremely helpful. Unfortunately I live near downtown, but they did a great job of getting me hooked on SCUBA and hopefully getting enrolled at my local Sports Chalet before the end of this month.

I gave it A OK because this place is sooooooo expensive. I want to give it a WOOO HOOO because I love their clothes!!!
I wish I could afford them :(
This place has a large selection of everything. I came in to buy a thermos, decisions, decisions, decisions!!! Decided to try Target, might be cheaper…

I honestly don’t know how this store stays in business. It is almost always totally empty, with few employees wandering around. The good news is, there is hardly ever a wait, and that’s a big plus in my book.
I would recommend you KNOW exactly what you need before you go in there. It is kind of difficult to find someone with expertise in a particular department, they all seems to just have general knowledge. So, if you need to know the proper «legal» size baseball bat for your little leaguer, don’t count on them being experts.
The end of season sales are usually the best time to get good deals. I have gotten Rainbows there for ½ off end of summer, and that is simply unheard of.
The clothing is cute, but really expensive, ala Dick’s, with all the name-​brand skater brands. For gear, I guess price-​wise, its between a Big 5 and a Dick’s.
Baseball pants, football gear, is all cheaper at Big 5, but the bats are better quality here. I did recently get a killer deal on my boys new bat, at 40% off.