T-Mobile

Came into the store to make a payment and I literally waited 30 minutes to be helped. Worst customer service in wait time. They need a machine in store that takes payments.

Went to the store wanting to get an upgrade to Samsung S5. The sales associate served me was «Grayson». He said if I upgrade to S6, there is a promotion going on now which I get the wireless charging pad, screen protector, and phone case for free. Only need to pay the taxes. Sounds like a great deal, so I upgraded to S6. Told him I like to do a trade in. For some reason. My old phone was not able to turn on. Instead of helping me to see what is the problem. He said since my phone cannot be turn on. No trade in. Then he proceed to give me a business card to have it fix instead of helping me to see what is wrong with it. Few minutes later, I was able to turn on my old phone. The problem turned out to be low battery. Then he still refused to do a trade in by saying he had completed the sales transaction. He could make the adjustment and do the trade in but refused to do so. Also, told him I like to pay my phone in full now with my Discover card instead of installment plan. Was told I cannot do that now but had to wait after 14 days… Strange policy
Got home and read the fine print of the 8 pages contract document. Shockingly, to find out the 3 accessories are not free after all! The installments for the phone will also include installments for the 3 accessories which he said were free. Took them back and asked for a refund. The gal «Amanda» that helped me was very nice.
Be careful if you come in this store to purchase a phone or for phone upgrade. Don’t let this guy trick you thinking you are getting free stuffs as «promotion deal» as he said. Ask lots of question and have the salesperson go over every paragraph of the contract document before you sign anything.

Came here when I decided to quit Verizon (best decision I have EVER made) and the people there were helpful and made it wasy to get everything set up and answered all my questions.

I come here quite a bit because my rabbit always chews my phone chargers. The chargers are so expensive, and they sell the wall socket and car chargers separately. It was $ 30 for each. However, I am giving five stars for the service. Everyone is always very polite and greets my when I come in. The employees will approach me and offer assistance, which I appreciate. I am not a fan of T-​Mobile, but that is the plan my family has so I am a customer. I like how the location is close to APU and citrus. It makes it convenient for me.

Came in to browse, get info .Was greated and welcomed immediatly. Staff was very informative and answered all my «dumb» questions, lol… Oh and was introduced to the manager, Angie who was also nice, and friendly. Yes it was around noon, yes they were busy, yes they still were attentive, and yes i left with a phone…

I have a great experience at this tmobile. Super friendly, and helpful. Went in to jump to the note 4. They quickly saved all my photos, and transfered all my contacts. I had a little issue not having all my contacts transferred, but went back the next day and they fixed that. Now I have all my contacts and I’m happy with my phone

So we were there to switch. Got to the store at 9:55 and they open at 10. We hang out for a few and see people inside getting the store together. Fine but by the time it hit ten after ten we’re getting a little antsy. I see one person go and open one set of doors we walk to those and as we are walking she locks those doors again. We go back by the second set and still locked. It’s well after ten by this point so we give up, drive five minutes to the store over off Arrow and within half an hour we are off of ATT and happy. The folks at this store gave us a shit-​tastic first view of TMobile but second store redeemed that and more.
Places like this rely on their employees to maintain a positive view of the company. The ones at this store failed miserably and should be informed that six people (two of us and four other customers) driving off when trying to do business in their store is NOT the way to generate more business.

T-​mobile is my carrier and so far I’ve loved the service — except when it gets busy. It’s personable and the employees are willing to work with you! But maybe there’s not a concrete system in place for high volume? Everyone just seemed so flustered. Maybe it was an off shift, but regardless it’s never pleasant when you’re shrugged off and ignored as if your business doesn’t matter. Taking my business elsewhere for a while.

Terrible service. I felt like a nuisance and you could see the staff didn’t like working there either. There was one woman in particular who was not wearing a name tag so I’ll describe her– under 5’6, seemed like the manager, colored on eye brows… bad attitude… even spoke badly about how an employee needed a break in front of me and that she didn’t know why the customer was taking her so long… so unprofessional. I also knew the customer so it was especially annoying how she felt okay to speak like that in front of me. I chose a phone after an employee told me she had it and loooved it. I was sitting waiting for my contacts to be transferred. The same employee pulled out her phone to show another customer– NOT the phone I got. After checking the difference in prices– mine was the most expensive.
To top it off, I was told I could keep my phone instead of trading it in because I wouldn’t get any discount on the upgrade. I sign my paperwork and the manager said «Okay, we’ll take your phone» and I said there was a misunderstanding and that I wanted to keep it– the phone was under a year old with a tiny ding in it. She told me with an attitude it was too late that I had already signed the contract and that basically I was screwed.
I will never go back to this one. I made a big mistake not going to my regular T-​mobile at the Montclair Plaza.

Worst customer service I have received. Went in to get help with the eligibility program and sales rep was fed up and flustered after 10min of helping me. The other two ladies there were too busy talking about instagram drama to help out.

The staff are helpful, but beware, they are still sales people and you need to know what you want and what possible options are before you walk in the door because they will try to sell you more, as I am sure they are supposed to. However, when insisting on selling a new device when one was clearly not wanted nor needed, as the phones were brand new and we were switching from Verizon, it was somewhat off-​putting. In general the store peaked my interest and the service was adequate.

I got my blackberry from here. I love this phone. I am not a fan of the i phone. IDK i need a real phone to use something that i can make business phone calls on with checking my emails with out neat apps. So, the blackberry is really great. The service is fair. You have a younger staff of people who know some what about what they are doing, of if they know a lot about what they are doing they sure don’t apply it very well.

I took my friend to get her phone upgraded here before and we were helped by a guy named Jake. He was really helpful and nice and gave us a great deal so be sure to ask for him. He deserves it.
He actually told us that if you bring in an ad, then he had do a competition price match.
Since I work at a sub-​dealer T-​mobile store I would recommend people to come here because they have authorization to do much more. Plus better customer service then I provide. lol.