Lowe’s Home Improvement

Do not go here for carpet. I have trusted Lowe’s in the past, so I thought it was a «no brainier» to have them install my carpet. Fool me. They charged me $ 35.00 for an estimate plus an additional $ 15.00 because my house was built before 1980. They said this was due to led poisoning, however, they have never seen any houses with this substance in them. My question is, why charge an additional amount of money if there is no issues! I gave them the $ 50.00 and a few days later a guy came out and looked at the space. The estimate came out ridiculously high. I have since called around to other warehouses. To my surprise most carpet places provide a free estimate. So Is my $ 50.00 mistake. For a single mom of 2, who works 2 jobs, this was a big mistake. I want to save you the financial $ 50.00 loss I incurred. Shame on Lowe’s. They should not be trusted with flooring!

This store is bright and clean, but in terms of customer experience, it’s among the bleakest and most unfriendly retail establishments I’ve ever visited.
The cashiers and service desk people act like they wish you were dead, and look as though they’d sooner drink turpentine than deal with another customer. If you can stand the miserable people who work there, yes, you’ll generally find what you need. If you have the option of going to Home Depot, do that instead.

After our washer died after 14 solid years of service, my wife and I decided to replace it with an energy-​efficient model.
We took a trip to the Lowe’s on Central Ave (behind Target), and found the one we wanted. Unfortunately, they were out of stock at the Colonie store.
A very helpful associate (Heather) got on the phone with the Glenmont store, who had this particular model in stock, and we began the process of purchasing it over the phone.
Unfortunately, they couldn’t run our MasterCard as credit. They told us that It «came up as a debit card», and as a result, we had to take a trip to Glenmont to complete the purchase in person. No big deal. It was a sunny Saturday, and we had no plans, so off we went.
We went right to customer service, where the transaction was completed quickly. We were told that delivery would happen within 48 hours, which was a welcome surprise. We’d been collecting all of our quarters for what were sure to be soul-​sucking trips to the laundromat.
A couple of days later, they gave us a call to let us know they’d be stopping by to install our new washer (and haul away our old one) between the hours of 11 and 3. I wish the window had been a bit smaller, but whatever.
Two delivery guys came by, measured our doorways to determine the best route to our basement, then brought in and hooked up our new washer in about 90 minutes. Very professional.
I wouldn’t hesitate to have Lowes deliver and install any other large appliance. They were great.

This Lowe’s is awful!
No one comes when they call for help in the pluming department.
Then we paid to have our floors measured for carpeting. They never called to scheduled like we were told. They showed up unannounced. They lost the measurements and showed up again to retake the measurements.
THEN the guy came in and yelled at me for not having already picked out the carpet we wanted? No one ever asked or showed us carpeting they told us to have it measured? Why would someone think that he could walk into a customers home and yell at them. Then tell us he is the head of the carpet installations? We just moved into the area with plenty of projects planned for our new home but service will over ride convenience and I’ll will be traveling to get the help to get them done.

I have mixed feelings about this store… Sometimes I get fantastic service and excellent products and other times, I am ignored and treated as a «dumb» female. I will say their rose plants were gorgeous and were a lovely addition to my garden last summer. That being said, when it came time to buy appliances, the men in my life (husband and father) both seemed to gain more ground in that dept than I did. Also I wish they would train their key cutters better as I recently had keys made, tested them and 3 out of the 4 keys I had made, failed to work. I was able to return the keys and get a refund but it’s an inconvenience on the customer to have to return non working keys and to have another set made. Also, it would have been nice if I had been asked if I wanted keys recut instead of getting a straight refund… From now on I go to the local town hardware store to have all keys made.

This is the Lowe’s my husband and I usually go to because it’s the closest one to my house. It’s a big box hardware store and I grown to not expect exemplary service.
I once went in to buy a stove and the clerk couldn’t have been any less helpful, buying a dishwasher was like a huge inconvenience to another salesperson but the worst by far was last weekend.
My husband had ordered something online and we went to pick it up. The woman behind the service desk called someone to bring it from the back and we waited and waited and waited while 5 staff people stood around. After 15 minutes my husband went back to the woman and asked where it was. She’d assumed that one of the assistant managers who were standing there chatting had taken care of us but they were all too busy socializing. My husband finally walked up to the group and asked them if, when they were done with their conversation, could they bring us our purchase. It took a couple more minutes but we were finally out of there. What should have taken 5 minutes ended up wasting a half hour of my Saturday.

After visiting this store several times after purchasing my fixer upper in Selkirk I have to say I’ve never had the issues everyone else seems to be complaining about. When purchasing my appliances, the gentleman approached me and asked if I needed help. He spoke to me and my husband equally. I politely asked him to come back in 20 minutes when I was ready to pester him with questions. Approximately two hours later the poor man had satisfied all of my questions. Please do not be mistaken, I asked hundreds of questions about everything and he was very patient with us. Never pushed any sale on me.
Then came remodeling my bathrooms. Diane had to deal with arguments from my husband and I and she gave advice on showers, toilets, vanities and sinks. She also giggled and told us people argued about those things and not to let it get the best of us. After about a week of being there every day, She knew our names, plus the names of our four children. Again, very polite and professional.
Also purchased ceiling fans and bathroom fixtures. Mike was calm and cool as I drilled yet another person with question after question. His patience never wavered.
I never had an issue getting someone to help us, even in the lumber section. Multiple reps and cashiers, and random people to help me load my pick-​up. All pleasant and helpful. Going tomorrow for flooring and I’m confident it’ll be a great experience.

I wish I could give zero stars and this is based on multiple visits. Customer service is non existent and often rude. One example: I need a piece of wood (dimensions) given. It is to go in a closet so that I can install a closet rod so I don’t care the type of wood. Lowes representative «nothing you said just now makes any sense to me». This was the second person I spoke with because the other guy who was standing around said well I’m not sure– it’s going to be a really long wait. No one was using the wood cutter and there were plenty of employees around. I went to make a complaint to the manager. They gave me a phone number for a voicemail. Are you kidding me?! I’ll be sticking with Home Depot– there prices and options are better and at least 95% of the time I find someone who can answer a question. So annoyed!

I have been here roughly 5K times (or so it seems) in the past few months since I became a new homeowner, as this is the closest home improvement store to me. Unfortunately, I have very mixed feelings about this location — my experiences have me torn between giving a one-​start review and a five-​star review.
Most days I come here, the staff greet me like we’re old friends. And we sort of are, given the time I’ve spent with them. But really, they usually greet me and offer assistance rather than requiring me to hunt for them. They are generally quite helpful and willing to look for an answer if they don’t know offhand.
And then there have been a few experiences that make me never want to go back here. And recently, I’ve been shopping elsewhere out of principle becuase I don’t like some of the treatment I’ve received, which I interpret as sexist. There have been a few times that sales associates approached my husband and I to offer assistance, and they spoke only to him. This irritates the crap out of me, but I let it slide.
The most recent and most obnxious offense occurred a few weeks ago when the husband and I split up during our shopping trip to save some time. I was in the knob/​handle aisle looking for a gate hook and eye, but only found one variety. Just then a sales associate approached and offered me assistance. I held up the item in my hand and simply said that I was looking for other similiar options. Without pause or hesitation, he told me that I should «go someplace arts-​and-​craftsy like Michael’s». I was a bit taken aback by this response… and he quickly followed with a curt «Is that all?» I said ‘yes’ and he left. I was initially only agitated by this exchange, but I became angry when I found several other types of hook-​and-​eye closures in the next aisle over with the screws. I can’t be sure whether he didn’t know the merchandise or if he just didn’t want to show me, but he was awfully quick to tell me to go «somewhere arts-​and-​craftsy». I was PISSED.
My husband actually made a complaint about this incident, and the store manager called him to apologize. That was very good. But the real kicker is that the store manager didn’t need my husband to describe this shitty sales associate, because he KNEW WHO IT WAS. Which means to me that this is not his first go ’round with this type of problem. Which means that sales associate shouldn’t be employed there anymore. Amiright?
The year is 2013. I can cook, clean, work full time, lift heavy things AND fix what’s broken around the house… all despite having a vagina. So I spend my hard-​earned money at Home Depot whenever I can, even though it’s several miles out of the way.

I couldn’t afford a sports car for my midlife crisis, so I went looking around for a refrigerator.
After obsessively extensive research, I’d found Lowe’s had the best price for the model I’d decided upon. Went to the store, stalked the appliance aisles, found the one I had my eye on. I opened and closed french doors, gingerly opened the bottom freezer, caressed stainless steel and lovingly ogled ergonomic interior design.
The salesman approached, knowing he had a sure mark. And this is where things became amazing: he told me to wait a week to buy it because it was going on sale. If I’d wait a couple more weeks, he said it’d be further reduced fifteen percent for *another* sale. What commissioned sales rep ever uttered things like this? I took his advice and waited, delaying gratification.
On the day of its free arrival, the delivery guys were pleasant and patient as they disassembled it to fit through a narrow doorway. They reattached the doors, and fitted the refrigerator into place. When they’d finished, one of them slid his hand admiringly across the door and whispered, «Man, this refrigerator is going to get you laid!»
As they carted out the old fridge and left, I thanked them for their professional expertise, and at long last, I was alone with my new refrigerator.

sigh. every time i go here i get confused. the service is so inconsistent, one time i will have 300 blue-​vested (or whatever color they are) helpers all over me escorting me by leading me by hand to whatever i may need. or i get the grouchy old man that looks Past me as if there is no possible way that a mere Woman could possibly know what the heck to do with caulking so why even bother acknowledging her? or sometimes when i am overwhelmed by the multitudes of gorgeous household possible purchases and need some direction as i can’t just grab everything and run up to the registers i can find nary a vest.
just the other day i was there looking for some screws for my drawer pulls, the ones that came with them were not long enough as my drawers were custom made and thicker than normal ‘cheap’ ones (meaning i got ripped off for some extra wood or something) and i had the length i needed (1.75 in) and the width (i forget that part now) and NONE of the 800million drawers had what i wanted. this would have been a Fan-​freaking-​tastic time for the overwhelming assistance now wouldn’t it be? but nope. none. i finally found what i wanted by mistake in a drawer with other screws (and then one pack had 4 instead of the 5 so i was rewarded. snort.)
oh, the point of this is that today i went there and got lost and forgot where the door handles were (mixed up the store locations and home depot — don’t even make me start on that one) and i had to ask for help. i luckily found the one helpful employee, whose first day it was. sigh. i don’t know if i can win here. but they put crack in their receipts or something so i am sure i will be back.