Pep Boys Auto Parts & Service

I called pep boys in the morning to have an appointment to fix the flat tire. Frank picked up the phone and said I can just drop in with out appointment. I asked him again whether he is sure because I had issues couple of times before. He was confident and told me to come anytime in the evening.
After work, I reached there around 630 pm. I was told that they can’t accommodate my car because I didn’t have appointment and there is only one mechanic. I explained him about my conversation with Frank. But was told that is in the morning and now it is evening. After long conversation he accepted my car but after an hour I was told that they can’t fix it because they pep boys do not have bridgestone tires.
This is not my first bad experience. Every time I have been there it is the same story. I stopped going to them for a long time. But never again!

So rude.
So I bought a battery about two weeks ago for my boyfriends brothers car. Apparently, if you bring back the receipt and the old battery, they will give you back $ 15. Two weeks later, the battery is still sitting in my boyfriends car. So I found the receipt today and ran it over there so he could get the money back.
I should preface this by saying when I bought the battery originally, the guy was kinda nice. His exact words were, «well you’re in the wrong line but it’s whatever, im not busy». And when he grabbed the battery, he carried it out to my car. I had no idea how heavy they were!
So today, I walk in with the receipt and asked if someone could help me carry it in. There’s a few guys standing there (in the pepboys shirt) and they all say no because they don’t want to get dirty. I was shocked!
So I struggled to get it in. Once I got it in, they rang me up and put the money back on the card. But they were really rude and inconsiderate. I won’t spend a dime of my money in that store.

This was one of those nights that could have ended badly. I pulled up to Pepboys with what sounded like a flat tire. When I took a look it turned out to be a huge bubble in the side of the tire.
I don’t know much about cars, but the three gentlemen who were working made an almost-​disaster into a pleasant evening. One guy came out with me to look at my car when I described a challenge AAA had in being able to change my tire before. He described to me the part I needed and went searching for the rare part in the store. Another gentleman kept me company with pleasant conversation as a third gentleman made sure the guy in the back would change my tire tonight even though the store was closing soon.
These men had been working all day and were about to close but they never appeared annoyed or rushed. I was never spoken down to or brushed aside like at many auto stores.
I highly recommend going in on a Wednesday evening just to make sure to meet this crew and get the best service possible.

Went to get air in tire before work and call myself helping out by taking cap off the stem and air starts shooting out like a hose ! The guy says its the sensor. They got me out in time for work and advised me to never use chrome caps again.

I have a place for most of my car repair needs but if I need some tire work I usually (reluctantly) come here. It’s in a convenient location not too far from my house.
I don’t want to bury these guys. They are friendly and do decent work. It’s just that I seem to remember tires and tire work being cheaper. $ 140 for the replacement of 1 tire seems steep although I don’t have any comparison to back this up.
Also, I work in customer service and understand the concept of «first come first serve» I understand that others may have made reservations. I understand that a weekend walk-​in is going to be iffy on getting in and out with ease.
That said, I still think that 3hrs is a long time to wait for a simple tire replacement. Maybe an express lane for things such as this? Ha! I was tempted to have them just sell me the tire, remove the maintenance fee and let me just roll it out and put it on myself.
Overall, I’ll probably go back for tire issues because none of this is gross customer negligence or shoddy work but I may do some comparison shopping beforehand to see if Pep Boys is all there is in the local tire game.

It started out well, with Jamison at the front desk. He was polite and professional, and informed me they could take the car right away for my oil change/​tire rotation/​windshield wiper change. I saw my car go up on the lift, and then the agonizing wait began. The mechanic slowly began working on the car, stopping frequently to work on another car, or go in the back. The car was untouched for a solid hour from 12 — 1 which I assume was lunch time. It was finally finished at 2:30 PM, 3 hours after it went up on the lift. That’s a ridiculously long time for the basic work I had done.

The customer service at this location was the BEST! I went in for a light bulb that was out and they were able to put the light bulb right on and the wait time was less than expected. Thank you guys for doing such a great job! I will definitely be back for service on my car!!! They were extremely nice too…

SERIOUSLY DO NOT WASTE YOUR TIME!!!
If I could give them a ZERO I would !!! I scheduled an appointment online for 6pm to have tires installed on my car and an inspection done. Pepboys around me does not close until 9pm. When my husband arrived with my car I am told that even though I was scheduled to have an inspection done it could not be done because they do not have any mechanics who can do the inspection. So we took the first hit and said ok. Just install the tires. (Which meanwhile I bought somewhere else. I guess they weren’t going to make enough money off me so who cares) Well after sitting in Pepboys waiting room for 2 ½ hrs the mechanics calls (yes calls on the phone) my husband and tells him that the mechanic has done his last job of the night and that my tires will not be installed!!! What 2 ½ hrs and they can install tires !!! These losers should find another profession because being mechanics is obviously not working out. What a load. If you value your time do not go here or any other Pepboys. You know I read the reviews before going and thought they can’t be that bad BUT YES THEY CAN !!!

I’m usually not a huge fun of chain auto repair shops, but this particular Pep Boys is Glenolden isn’t bad. I recently had to replace my tire after getting a huge bolt stuck in it. The price for the tire was reasonable and very comparable to a site where I would normally order tires. The installation cost was definitely to my liking. I will definitely return for regular maintenance concerns.

Never go to this Pep Boys on a Sunday! Arrived at 9:10am (They open at 9am) Just needed them to figure out why I didn’t have brake lights anymore. After waiting in their lobby area for 2 and a half hours they said… they did not know why my brake lights aren’t working and they didn’t have anybody working there that would even begin to try to figure it out! Never again for me!