Courtyard Chicago Glenview/Northbrook

With sadness I would have to say being a Gold Elite member with Marriott’s this one is just impossible to digest. The least professional Manager I ever delt with. Lots of problems with houskeeping who rudly knocked to your door strangers knocking to your door and luck of security is obvious. Front desk atendees Phyllis and Tina blindly transfers phones to your room from switchboard and inside without understanding what guests security means. General opinion run away do not stay and only if Marriott will replace staff maybe consider. The midlevel staff on similar lever totally disrespectful and not oblivious to guests requests. I spended significant amount of time over 50 nights overthere so I am speaking from experience. Disaster disaster disaster written all over. My stay was only motivated by location and my ideas after getting the flavor of bad bahavior and rudness to try not to have anything to do with the employees on daily basis as possible. Will never come back under operation ongoing with same management. Spended over 3000.00 $ with people who gave me bad taste in my mouth and actually ending almost puking all over myself. Happy not to deal with this dump never again !!!

This Courtyard is up to brand standards. Only real complaint is that it is hard to get into the parking lot from Milwaukee. The bed is comfortable, it’s quiet, they have a nice outdoor lounge for you to tan or hang out and they have awesome recessed lighting which helps relax you to sleep. Did I mention balconies? I don’t watch tv but there is a tv.
Couch is comfortable too. Good place to rest your weary bones in the area.

Spend $ 144/​night flip your pillow over in the am and find bloodstains apparently okay by this establishment. Manager will not respond to
to give refund.
does nothing.

I have stayed in this hotel many time during the past few years, seems like they recently remodeled the rooms and lobby. Very nice and clean. Helpful staff and house keeping does a great job.

We had a nice stay at this Courtyard. Situated outside of Chicago, it is about a 30 minute drive (without traffic) into the city.
A very nice lady (whose name I forget, my bad) checked us in, and noticed that Husband was a Marriott Elite member and gave us a pretty sweet room. This was our first time actually seeing the new improvements the Marriott brands have done with their Courtyard hotels.
I like the new neutral colors, and the modern wall art. The bed, however, was still the same old lumpy kind. Boo. :(Water pressure to the shower was great as was the temperature. Toilet flow was better than others, and immaculately clean.
In general, the state of the hotel was very clean. One thing that is tricky though is the access to the elevators. FYI — You have to go through the 1^st floor to get to the elevators.
Breakfast and dinner are served in the lobby, and at reasonable prices and hours. We didn’t try them, but the offerings looked pretty good.
Free parking, free wifi, affordable room rates, and you can print your airplane boarding passes if necessary. For people like us who road trip, it served all of our needs, and we would be glad to come back if we were in the area.

I stay in a lot of Marriott properties, and while they are all dependable I haven’t reviewed many. However, I had such a great experience with staff member Lynn after my stay last week I felt compelled to leave one.
First off, let me say the property was nice, rooms were good, etc. Everything you would expect. I expect baseline quality, but traveling as much as I do it’s the small things that make a difference. People don’t realize that when you have to be away from home on business a lot of the time the small courtesies people show you along the way sometimes make all the difference between a bearable trip and a pleasant one.
Last week I left my room early and headed to the airport to fly home, and once I was nearly to O’Hare I realized I had left my iPad on the bed. I have dealt with enough hotels to know that I probably had a lost & found hassle coming my way. I called someone in my office to please track it down for me while I was on the plane.
By the time I arrived back in California, I had not only a phone message but TWO emails from Lynn, first letting me know they found it (BEFORE receiving the call from my office, mind you), then letting me know she had spoken with someone in my office and was arranging to have it sent back. It was in my office the next day. I can’t tell you how much that one «anti-​hassle» experience impressed me! Thank you for excellent customer service; it cemented my loyalty to Marriott and will revisit your property whenever I am in the area.

This was a wonderful oasis amid the hustle and bustle of the Chicago suburbs! As other reviews state, this hotel is newly remodeled and they did a great job. Almost every room has a patio and the whole hotel is welcoming and exceptionally clean. We were greeted upon arrival so cordially by the two evening front desk personnel who greeted us by name, asked how our drive was, and offered dining suggestions. We utilized the pool which was clean and soothing after a long day of travel. We also noticed how handicapped-​friendly the entire hotel was. Some of the things we noticed were a motorized lift in both the pool and the hot tub as well as several rooms that were outfitted for people of short stature. Our room had a nice large television and we experienced no problems with the television signal (as some other reviewers have had), comfortable beds with plenty of pillows, and large chair with ottoman. The patio door had a shade that completely blocked out all light from outdoors until we were ready to let it in. Free wifi, no free breakfast although they do have a restaurant on-​site that was pretty affordable as well as many local restaurants within walking distance. As I travel this way several times a year, I’ll definitely be a repeat customer! Oh yes, for those looking for authentic Chicago stuffed pizza, try Giordanos in Glenview — they deliver to the hotel and it was delish!

I stay in a lot of Courtyards, old and new and this was the first I’ve seen with the new interior after remodeling. I must say it was strange not to see the green and orange scheme in the room. Now, it’s all contemporary. All grey. Very subdued.
Yet, the inside of the room was definitely more conducive for sleeping with the more calm color. The wallpaper, the carpet, the lamps and chair were all nice and new with modern design. The big love seat with footstool made me say to myself that I wanted one of those for my room at home. The bed, the desk and the cabinet stayed the same and it blended just fine. Flat screen TV looked nice there too. The only thing that I didn’t get was why they didn’t throw into the garbage the white coffee stained Mr. Coffee machine that came from the time when Mili Vanilli was still «singing»? That was a weird penny saving measure… and that my friend. That’s the reason you lost a star.
Overall, the newly remodel was a big plus… inside the room anyway. Outside the room, it did still feel like an old hotel with new carpet and wallpaper. It did still smell old especially in the elevator. However, I gave them props for efforts and improvement. Also, it was a very good value on the price.

This hotel is newly remodeled and overall a really good value for the price, especially when compared to downtown Chicago!
There were two main negatives that make this hotel not a 4 or 5 star for husband and me:
1. TV stations did not come in well. Read another review stating this on TripAdvisor, and figured maybe it was limited to one room. But that reviewer seemed to stay there a lot, and think he was right. The digital channels were terrible. Couldn’t watch Batman on HBO cause it kept cutting out. Analog channels were terrible. Told clerk as I checked out, and he apologized.
2. As husband and I were getting ready to leave our room, there were ants crawling all over our ankles! Not sure where they came from, we were on our balcony right before we left, but briefly.
The good was really good, however:
1. Newly remodeled lobby and rooms.
2. Room was small, but well appointed and clean (except for the ants). Nice large loveseat with footstool and moveable side table in the corner for watching TV.
3. New carpeting and wallpaper in hallways.
4. Didn’t use shower, but looked clean.
5. Every room has a balcony with a small but nice/​newer table and chairs. Our balcony overlooked the courtyard.
6. Price is way better than downtown Chicago, about ¼ of what we would have spent for downtown chicago.
7. Wireless internet worked great!

My sincere apologies to the staff and readers. My husband found my pants. My jeans were wadded up in the bottom of the garment bag. I was so dazed from jet lag (I know lame excuse) I didn’t bother to root through every zipper.
God help me, i’m sorry.

Expedia tricked us with
prices that couldn’t be beat,
but for my money, next time,
I’ll go to the Wyndham down the street.

I stayed here one evening with my husband after an event we had in the suburbs. Everything seemed to be fine with this fairly standard suburban hotel chain. Unfortunately, two days after we checked out a $ 250 smoking fee appeared on my credit card.
I called to resolve the false accusation since neither I, nor my husband smoke, never have smoked and certainly did not smoke that night. I was told that there was an overwhelming smell of smoke in the room the next day, however, it is impossible for a non-​smoker to make a room smell like smoke. Unfortunately though, it is their word against yours.
The General Manager told me that she stood behind her staff, which I understand, but I just wanted to be heard out, so I went to Marriott International who refunded the charge.
Be careful when staying here. You, like me, may be falsely accused of smoking in the room and be charged $ 250.

The highlight was the free wireless internet 2.08 Mb/​s down is impressive
.
The rest of the property is classic old marriott (except they did spring for flat screens). The gym is 5 pieces of old cardio equipment in a closet. Not the worst courtyard I’ve ever stayed at, but can’t honestly say I’d stay here again.