Glenview Appliance Repair

I think I once had the same representative as Francesca L. — the one who quoted bible verses. Ours was at Christmas time and he got very religious on me too. That being said, I’ve used them a few times and my other experiences have been great with normal, non-​terrifying repairmen who have been able to fix my dryer, refrigerator, dish washer. Their prices are more reasonable than other options and they usually send someone over within a day for $ 59.95 and often less with a coupon (whereas Abt, which is great in other ways, takes 10 days and charges $ 164) to send a repair person out).

We called Glenview Appliance Repair to service our oven. We live in Glenview and wanted to use a local business. What a TERRIBLE experience and a BIG mistake!!! The service representive was 2 hours late. We called and spoke with a customer service representative who related that he was running late and would be at our home soon. It would be an additional hour before he arrived. The serviceman, Jim, was very rude, unprofessional, abrasive and appeared unstable. He quickly looked at our oven and told us that nothing was wrong with it and that NICOR was incorrect for telling us not to use our oven. I related that NICOR gas had come out to our home and determined that the oven was omitting gas when turned on. He asked how old the NICOR rep was because the older you are the more experience you have. He went on to argue with my husband and told us we should «light another candle» as we had a candle lit in our family room. He then went on to tell us that there would be «no charge for the entertainment». I asked him if he was the owner and he replied «YES». He then asked us to «go ahead and write the big check !» Once we paid him, he continued to stand in our kitchen and argue. My husband asked him to please leave our home. He began reciting quotes from the bible as he walked out the door. Our children were frightened by this man’s agressive and rude manner. I was about to call 911 to have him removed from our house. I would never recommend this company to anyone. Next time we will stick with ABT appliance repair service, which is also in Glenview. We now know better!!!