Laurens Restoration, Inc.

If I could give this company ZERO STARS I would. After a garage fire in September that took down our entire garage & inflicted a substantial amount of damage to my home, we called Lauren’s Restoration to help with the clean up and rebuild. Let me tell you, it is now December and NOT ONE THING has been done. Gerry Dubovik is a joke. Hardly ever picks up the phone, takes forever to return phone calls if they get returned at all, and pushed off the work of communicating with the insurance agent to me. He also blames lack of communication on «his email» claiming emails were sent when no one received them. I felt like I was babysitting someone who should have been doing work for me. Multiple requests were made to begin some sort of work and I was promised a completed project by Christmas. Again, let me say it is December 9 and NOT ONE repair has been done from a fire that occurred Labor Day weaken. Please do not waste your time dealing with these people in a time where minimal stress is needed. I regret wasting almost 4 months of my time with them as every neighbor around me has their work completed already. STAY AWAY from these people. I’ve let them go, doubt they will notice as they did nothing anyways. I’m betting the «positive» results were written by their friends or workers. Can not see how anyone can have a positive experience with this group when ours was beyond terrible.

If you are a person who puts integrity #1 — do not use this company for renovations. Gerry Dubovik, the project manager for renovations, said he would get me a quote back in 3 days, I got it within 5 days. Said the job would be complete within 3 days, a week later, it still was not done. I put down a $ 4,600 deposit for a job, they completed $ 1,500 of it & quit because they were insufficient in City of Chicago licensing — still waiting to get my $ 3,100 back. Gerry told me he would work on issuing a final bill ¹¹⁄₂₅. Their office then said they would issue a refund and provide a final bill by 11/​30, it’s now ¹¹⁄₃₀ and no final bill nor refund received. If you like being lied to many times within a business dealing, sure, use these guys. Otherwise, use someone with better reviews. THIS REVIEW DOES NOT REFLECT THE WATER MITIGATION SIDE OF THE BUSINESS. GARY JONES HEADS THAT DEPT AND DOES A GREAT JOB AND VERY PROFESSIONAL. JUST DO NOT USE THEM FOR RENOVATIONS, GERRY DUBOVIK IS A SNAKE.

Most of us are afraid of dealing with tradesmen and expect to be tricked/​overpriced/​oversold, etc. That is why after having the absolute opposite experience with Laurens, I felt I had to write a review. The project managers, David Weinheimer for mitigation, and Robert Ross for restoration, as well as Arthur, who headed the actual restoration along with another Robert, were all professional. Most importantly, they handled all components of the job well and at a reasonable cost.
I contacted Servpro, who were nice enough on the phone, but I got the feeling the job was too small for the local rep to care about much. Paul Davis rep, came out and in short, attempted to fleece me. He quoted me a «cash» price in case I would not go through the insurance, repeatedly assuring me such a good price would not stand if we were to go through insurance. I would never post this except for the audacity: the price was more than twice what Laurens quoted me officially, to go through insurance, in an itemized bill, with a sketch of the damage area.
Prior to getting the Paul Davis quote, David of Laurens told me that all the mitigation companies use the same program to price the project, so all should be relatively similar in price, leaving you to choose based on other factors.
Laurens also has a restoration/​construction side, so you can get all done in one place. The reconstruction was also quoted fairly. In fact, ASI, my homeowners insurance adjuster was impressed with Laurens honesty and prices. They ended up charging less for the mitigation than they initially quoted!
Every company is the people that work there, and Laurens has top notch employees.

great service fantastic people. move was fast and professional. when they returned my items they were clean and neat

Garbage.
They stink; use someone else if you can. Unprofessional, joke of a business. I nominate them for a dateline instigative report!
Had State Farm set me up with them which is really frustrating. The work done, spot on, great! But unfortunately, this company? BULL-​you know what! Stay away!

I wrote an honest review in July about the aggrevating experience we had with Laurens. Our basement flooded due to a faulty sump pump and carpet and drywall needed to be removed. They staff was really great, but they totally padded their bill. Note to future users, if they try to work overtime, get them out asap. The cost of their work to remove the carpet and drywall was more than the cost to put up new drywall and get new carpet.

I have nothing but praise for the crew from this company that came out and packed up my stuff, moved it out, moved it back and unpacked when I experienced a water damage disaster. These guys specialize in helping people recover from fires, wind and water damage and other disasters. They work with insurance companies to do the cleanup or packing for those who must move out of their premises for reconstrucion.
The project coordinator, Bobby, came over and assessed what needed to be done and scheduled the move Then he came over with his moving crew, headed by James and Roger, and a group of ladies, led by Gloria, who packed my stuff with efficiency and care.
They were professional and efficient. I knew I was in good hands as soon as I met them. My stuff was packed up, labeled, and stored, and then moved back and unpacked (one has to get additional authorization from one;s insurance for the unpacking). It made the entire ordeal after the disaster much more bearable.