SeaPort Veterinary Hospital

The first couple or few times I went here I was really impressed. But after today’s experience (strike 2 at this office) I am at a loss and debating to return to ANGELL or New England AMC ¡all the way up in NH!¡both are a long haul!
So strike one: In one visit Dr. Cahill advised me that neither of my poodles have gum disease or infections. Indeed they are small poodles and have gross teeth and would need a cleaning. He gave me no cause for alarm so I scheduled a cleaning at a later date. Dr. Lockwood was put on the case for their dentals when the day came. She did what I really dislike and stay clear of that vets do sometimes; she got me very worried that something horrible would befall my poodles if I did not do a bunch of extractions. I let her force me into a decision I know in my gut was a mistake. Would their teeth be cruddy again in six months, yes, but was there an infection, gum disease, or abscesses — a resounding NO. Dr. Lockwood said she was worried about malpractice if she didn’t do all of the extractions. I’m considering malpractice for unnecessary procedures in absence of any infection or disease.
Let’s move on to strike two:
I’d called yesterday at 9:48 AM EST to make an appointment for annual checkups for my two poodles; we scheduled them for TODAY at noon; we verbally confirmed this while we were on the phone, while I was handwriting it in my moleskine personal calendar and to my work calendar online, and while the receptionist was adding it to their calendar. Again we confirmed the time and the day/​Wednesday verbally. When I arrived at the office today/​Wednesday at 11:45 AM the office was empty of any patients in the waiting room or in the front exam room. The two receptionists said hallo as we came in. In a few minutes April asked why I missed our appointment yesterday. This is FALSE. She made the appointment. We confirmed on the phone for today. We said Wednesday at noon specifically. I’m a PROJECT MANAGER so these details are part of my day-​to-​day operating procedures. She offered NO accommodation to fit us in at that time. She offered no apology for the mistake. Not acceptable in my book so thus this Unilocal review.
I know folks love this vet office. And they seem to me to be the better one here on Cape Ann. For sure, another one I went to in an emergency last year was a dirty disgusting dump so I will never return there again. But these two strikes are not acceptable. We are limited by the choices we have to find good care for our pets locally on Cape Ann. For the money our beloved four legged kiddos cost and the time we give them the service providers must honor their part of the bargain.
Update 9÷17÷15: Since I am obviously fired, so to speak, from this vet practice, and they made no attempt to reach out and discuss (I am reasonable and would have edited this review noting it and my appreciation for that) this office now gets 1 star. This is majorly unfortunate: options are severely limited on Cape Ann; it is a major inconvenience to transfer care and records; and travel far for good care — this puts my poodles at risk. Regretful on so many fronts. I have failed my poodles at the top of it and that is not acceptable.

There are no words in the English language to express how wonderful this facility is. Everyone here is great. The front desk staff are knowledgeable, friendly and have an excellent sense of humor (which is especially calming when you’re nervous). Dr. Lockwood is a truly beautiful human being who truly loves animals. Her approach to my cats is a delight to watch. She never rushes them. My cat Clementine is afraid of everyone who isn’t me or my husband. When Dr. Lockwood comes into the room, she flops on her back for tummy pets. I live in Boston, but I treck my three babies here. I wouldn’t take them anywhere else. Pricing is fair and they never ever upcharge for anything. You’d be a silly goose to not book your pet’s next appointment with them.

these folks are great. i took my new puppy here and was really happy with the time they spent explaining things and their interactions with my job. i’m a seasoned animal owner and this was refreshing. i also occasionally stop by to get a weight on the puppy and the front-​end staff are really friendly and helpful.

Just went here for the first time today with my dog and cat. We had Dr. Rebecca Smith and she was awesome! She helped me out so much and explained everything to me that was going on. Even when I broke down about what was going on with my cat she was great comfort and she was about to cry. Compassion like that shows and tells me a lot that she cares for these animals. So happy I switched all my animals from Cape Ann Vet to the Seaport Vet.

This is a really great practice. Good front end staff, comfortable facilities, and a willingness to work you in if you feel your pet needs to be seen.
Doctors Cahill and Lockwood are both top notch, compassionate and very patient with the pets. Bedside manner is so important with pets, so that’s a big plus for me. Not to mention, they both seem to be very good doctors as well!
I previously worked in the veterinary industry for over a decade, and I can be (no, I am 100%) picky with veterinary hospitals. But these guys are great.

This Saturday, I woke up and my cat had a bad eye infection. I called this place and they were able to see us within the hour. Dr. Cahill was extremely patient and caring. He was so gentle and loving to my cat, and he took lots of time to explain everything he was doing to us in detail. He is really great!
Also, the office is extremely clean and really cute. It has the feel of a little beach cottage. All the staff members were lovely and the price was very reasonable.
I move a lot and have been to many vets, and this one is the best I’ve ever been to!

Today I had the privilege of meeting Dr. Cahill and several members of his staff at SeaPort Vet in Gloucester. I was in need of a second opinion for treatment of my cat after an unpleasant experience involving another Gloucester vet. The entire team at SeaPort was professional, thorough and compassionate both with the patient and his concerned caretakers. Thank you Dr Cahill for restoring my confidence in the quality of veterinary care in a Gloucester. Thank you for spending so much time explaining your findings. Most importantly, thank you for your intelligent, caring approach to veterinary care. To anyone interested in this review, I highly recommend this facility for your animal care.

Shortly after moving to town, my dog started acting sick — sluggish, lethargic, and not her usual excited, athletic border collie self. I didn’t know anyone in town, and especially didn’t have a veterinarian who not only knew her history but could see us on short notice.
On a flip of a coin, I called SeaPort, and they were able to see her pretty quickly. In the meantime, my other dog developed a few hot spots, and Dr. Cahill and staff were able to see both dogs on short notice (during what I also, like another reviewer mentioned, suspect was their lunch break. To make a long story short, a few tests completed over a 2 day period later, and I had a very sad diagnosis.
From the minute I made the first phone call to the afternoon I had to say goodbye to my companion of nearly 10 years, the SeaPort staff were kind, compassionate, and gracious, to both the canine and human members of my little family. It’s a state of the art medical facility that’s comfortable and welcoming, and a staff that offers exceptional customer service. While I’m heartbroken about the circumstances, I’m thrilled to have found such an excellent facility.

We switched to Seaport Vet a couple of years ago. My dogs have seen Dr. Cahill a number of times and he is unfailingly patient, thorough, and kind. We’ve had one «emergency» (not even that much of an emergency) visit and we were seen within an hour, I’m pretty certain on their lunch break though nobody ever let on. For my dogs most recent annual appointment, it was tricky to get an appointment that worked with my schedule so I saw Dr. Lockwood instead. I was a bit nervous as we are all such Dr. Cahill fans. Well, there was no reason to be. She is every bit as wonderful. The entire staff in this office is just fabulous, and as good with people as they are with animals. I’ve shown up with two big dogs and three kids under age 5 in tow and they’ve not batted an eye. I can’t imagine going anywhere else.

Dr Cahill is awesome. He took the time to answer all our questions we had about our sick cat and you can tell he is genuine and cares about animals. The staff were super friendly and the office was very clean and organized. Everyone was professional and polite. In the future I will take my pets here for treatment because I know they’ll get quality care and I can trust this clinic.

Everyone at Seaport were absolutely fantastic! From the front desk to Dr. Cahill himself. Our cat was so funny in the exam room but gave him a run for their money getting blood. He made himself right at home. When Dr. Cahill came in the room, our Vegas was standing at the for waiting for it to open and Dr. Cahill was on his knees before he was even in the room yet patting him. Then sat on the floor with him while Veg was walking around exiting and loving him (they are great friends now ;-). That in itself made us feel so at ease during such a stressful time. Not to mention how thorough he was and listened to us tell him everything and ask a million questions. He took his time and showed complete compassion or Vegas and us.
I wont bring my cats anywhere else now as long as we live on the north shore. I was beyond impressed with their service and compassion.
Thanks to all!!!

What I love most about Seaport Vet is the time Dr. Cahill spends with my canine companions. He is so gentle, thorough and patient. The staff is equally superb. The office is great at letting patients know about closures, holiday time, etc. They also have Saturday hours. You just know that Seaport Vet is more than a business for Dr. Cahill. There’s a lot of love in that office!

dr cahill is a very kind person. he was our vet for many years and very sincere when we had to make our very difficult decision