Sullivan Tire & Auto Service

I went here with my car and was told I needed upwards of $ 1000 worth of repairs.
I was skeptical of this and brought it to another local repair shop, where they told me the car was in great condition and all I needed was a small new part due to a piece of metal that had fallen off. For $ 130 the repairman offered to weld me a new piece of metal instead of having to order an entire new part (once that work is done I hope to give them a review with 5 stars).
Be careful and I would not reccomend coming to this business unless you are very knowledgeable about cars and can call them out if they are ripping you off.

I bought tires for my BMW several months ago and came back because of the service. Your guys are great. Arthur, Mike and Klebert (sorry. I know I mangled his name) were professional and forthcoming with answers to all my questions. I’ll be back again.

I am not sure I have ever been to an auto shop with such friendly and kind people working there! Every person I spoke to there was helpful. The work on my tires was done quickly! Fantastic!

I went in for a tire repair and they were so accommodating, I went back for 4 tires. I was in and out on time «as promised», actually in less time than predicted. Arthur and Greg were extremely pleasant to deal with, the techs were friendly, too. Great experience.

very impressed! i spent 3 hours in their waiting room earlier this week so i got to observe their customer service with a variety of people and hear the techs talking with each other. this is an honest shop and their pricing is fair. they have a lot of repeat customers that have been going there for years. there was a circumstance where they could have done a more expensive fix but since the customer was a college student, they worked out an acceptable cheaper fix for him.
the work done on my vehicle was top notch. highly recommend!

The moral of this story is that a young female should NEVER take a car into this shop by herself. I feel fairly certain I was taken advantage of because I was young and female and they assumed I didn’t know much about cars. I was charged almost $ 500 for work that was never done. I will NEVER return to this Sullivan Tire location.
I took my car to Sullivan Tire soon after I moved to Gloucester. I should have done better research at the time but chose Sullivan Tire because my husband is a BU employee and we were able to get an employee discount. The first time I took my car in for an oil change the man I spoke with gave me a really hard time about the employee discount for BU but ended up taking a small amount off the total cost.
Later, because I’d had a generally positive experience getting my oil changed there, I took the car in to have the ball bearings in the rear replaced. I knew that the problem was the ball bearings because I was familiar with sound from a year or so earlier when I’d needed to have the front ball bearings replaced. They charged me $ 483.99 and when I picked up the car and drove it home there was a new vibration and terrible sound. I called back and said I’d need to bring the car back to have the new sound and vibration fixed and the person on the phone suggested I not bring it in saying that what I was complaining about was most likely not a safety issue. I insisted that the car should not have a new problem after being serviced and that I would be bringing it in to be fixed.
About three months later the sound of the ball bearings grinding was back. I was home for the holidays and took me car in to a garage run by a friend of my parents’ where I’d always had the car serviced before moving to Gloucester. They reported that neither of the ball bearings in the back had been replaced recently as both were badly rusted. They also let me know that the repair should have cost no more than $ 350-​$ 375.
My father has since been in touch with the local shop and then with the upper management at Sullivan Tire after this location did not respond to his calls or emails. They sent my father $ 360 which, I’ll emphasize is LESS THAN the amount of money I was cheated out of. I guess something is better than nothing.

Winter of 2011 I had my brakes replaced at Sullivan tire in Gloucester. After they replaced them they still didn’t work. I took it back to Sullivan tire and they said that the master cylinder needed to be replaced. They said they wouldn’t charge for the labor as long as I paid for the cost of the part. The person on the phone told me that the part would be $ 33. Later that day, a different person called to tell me the car was done and that it would be $ 75. When I told him that I had been told that it would cost much less he did not honor the original price I had agreed to before the work on the car was done.
My car is back in the shop (a different one) right now because it needs its brakes replaced again. They also said that the master cylinder was bad. It has been only a little over a year since I had these things done at Sullivan. I don’t even do much driving. I don’t recommend this place.
They only reason I gave this place a second star is because they were, at least, very friendly. Plus, they gave me a ride to work.

This is not your average garage! I was in Gloucester visiting with a family member when I decided my car had to be fixed immediately. They took me the same day I called which was a Saturday. They were very busy too so it’s not like they’re lacking for business. They fixed my car for significantly less than other garages I had spoke with. That was great.
However, it’s the employees that make this garage. The manager is incredibly nice and has a very honest vibe about him. He doesn’t try to sell you anything but what your car really needs. My car ended up having a problem that was caused by another car repair shop that looked at it earlier in the day. These guys went above and beyond to figure out what the problem was and then fixed it on the spot, despite it being 15 minutes past closing time. They were all so nice and real. It was a refreshing change from the condescending mechanics I’m used to.
Obviously this company takes good care of them because these employees were truly happy to be there and it was a Saturday! Like I said the manager was incredibly professional and calming even when I was panicking about what happened at the first garage my car had been at. Also, I realized after leaving that they had fixed a problem with my windshield wipers… for FREE and without ever telling me and boasting about it. This is not your average garage. Despite living in Peabody, I will definitely be back and will be sharing this hidden gem with others.
If your sick of the lies and air of superiority that goes along with car repair, go directly to this particular Sullivan Tire because it is beyond worth it. I’m so happy with the interactions I had with every single employee today!