Menards

This is the cleanest and most up to date Menards, which is why I go back. You can get your grocery shopping done, while picking up a hammer, then plants for your garden. Around the holidays, and weekends, it’s not uncommon to see someone playing the piano! Take the escalator upstairs, where the carts magnetize, to avoid slipping. The attached garden center is huge. I will often go to the checkout register here, because inside the lines are so long. The only annoying part is going back inside the main store to grab my rebate forms!
Menards often pays you back for shopping with them, just remember to send your rebates off in time. About 4 – 6 weeks later, a check will come in the mail to be used on anything in store for the next trip.

This is by far one of my favorite hardware stores but the ease of getting in/​out is a struggle and challenging to grab one thing and go. Gotta have dedication and time to get through here but very worth it!

Let me start off by saying that this isn’t my normal Menards and I was only in there for say 15 minutes tops. This menards was well organized, the employee I dealt with (Betsy) was absolutely fabulous (she was quite the comedian), and everything I needed was on sale (and I got a secondary discount).
Most of my time was spent in the outdoors section; picking out stones and plants. They had more choices of stone that other stores, but their plants were seriously lacking. Half of them were dead or just looked extremely sad. :(
I honestly cannot comment on much else, but if they put a little more effort into their plants I probably would have given them 5 stars.

On a recent Sunday, we were shopping at this location of Menards. Among our $ 300 in purchases we made were 25 bags of mulch. It was not in stock, but we were assured it would be the next day. We purchased it, planning to come back the next day to pick up the order.
The next day we called to inquire about the status of the stock, were told that there were 150 bags in stock and to come on over, so we did.
We went straight to the lumber yard to find it, had no luck. At one point, we were almost involved in a crash, when a forklift operator came flying around a blind corner at a really high speed, not even watching where he was going.
It wasn’t the same operator that I witnessed ALMOST hit a car –by inches– on Sunday. That one had backed out from a display without looking where he was going, had no idea there was a parked car behind him until the driver honked. The forklift driver started swearing up a storm right in front of me, cursing out the driver. Very unprofessional!
I digress.
We eventually found the display, and it was empty. I waited in the car while my husband went to talk to the orders desk to find out where these 150 bags were. Apparently there was a «mix up» with the person who’d told us there was 150 bags, they’d been earmarked for delivery. At this point, we’d wasted about an hour of our time, between driving to Menards, and looking for the display. The person my husband dealt with was rude, unapologetic, and would do nothing to help him. As I was the one who talked to a clerk on the phone, my husband asked me to come in and talk to him.
I approached the kiosk, and asked for what the story was at this point, and I was told the above. I asked what we could do about it, feeling VERY unimpressed that we were having our time wasted. The employee said that we could come back tomorrow.
We tried to offer multiple solutions — including only picking up half of the order — he refused to do anything about it, and made no suggestions himself. He stood there with his hands in his pockets, shrugging his shoulders the whole time. He was incredibly dismissive, and it was really poor customer service.
I asked for the store to have it delivered. I was did not like the idea of coming in again, given the amount of time we’d wasted DESPITE being told that it was in stock. He made a rude comment about how HE wasn’t going to be paying delivery on a $ 60 order.
First of all, I don’t think the amount of the order should matter. We were VERY inconvenienced by this «mistake», and I think something more than «try coming back tomorrow» should have happened. We ended up wasting 3 hours on this that night — 6 total, as there were two of us — and our time is worth more than $ 60, or however much it would have been to deliver.
Secondly, the mulch was $ 60, the actual order was $ 300 — we had already picked most of it up.
Decent customer service and acknowledgment of the fact that Menards screwed up and that we were being inconvenienced as customers shouldn’t be contingent on a particular order being of a certain size.
I asked multiple times what he could do for us beyond «come back tomorrow», as I was really unhappy about the idea of gambling our time a second day in a row, He refused to answer anything. Asked multiple yes or no questions, we were told that he doesn’t need to give us an answer.
At one point, he made an obnoxious comment about my husband «having to call his wife in to deal with it for him».
I asked for a manager, he informed me that he was the manager. I asked who his superior was, he stated that he did not have one, that he was the store’s main manager. It kind of came off like he was lying to us at that point, which did not help matters.
It was beyond apparent that he had no desire to do anything but further waste our time, so we took our «piddly» $ 60 order up to the front and had it cancelled and refunded. We decided to go buy it from Home Depot instead.
I have never dealt with customer service so bad in my life. For him to repeatedly insult our time, to outright insult my husband… I’ve certainly never heard of anyone making it to a management position with NO grasp on customer service at all. I decided to call the store to get his full name and verify that he was actually the main store manager, and had no superior.
When I called, I was told that the store’s main manager was named Steve — NOT Ben (the one we’d been dealing with was Ben), and that Ben was just an assistant manager. From what we were told when we called, Steve had been in the store at the time this was happening, but left 2 minutes before I called. I would hope that Steve has better customer service skills than Ben. I was upset to have not only been lied to, but to not have had the opportunity for someone else to look at what happened.

It is beyond me why they would build such a huge store and then not hire enough staff to cover it. We avoid this store whenever we can. We always have to walk around just looking for someone to help us. We waiting an hour in carpet dept waiting for assistance that never came so we finally left. Whenever we go to Home Depot, we have staff asking us in every isle if we need assistance; what a difference in stores.

ugh. I am not normally one to write a bad review of a spot, but I experienced such bad customer service from several people at this store, I felt compelled.
I bought a shelf from Menards last week. When I tried to assemble it over the weekend, one of the components was missing. Which is not a huge deal. So I went in on Monday and asked the customer service desk person what I should do. She said I should talk to someone in the hardware section. I walked over to the hardware section to see if there was anything that could be done, the guys were nice enough, but said that they did not have that component in the hardware section.
I went over to shelving, I could not find anyone in shelving, so I went over to the next section over, and someone at the desk said they would send someone over to help me. I waited 10 minutes and ended up flagging someone down. They said they did not work in this section, but he would bring me to someone who could help me. The next thing I know, this young man is speed walking to another section, I have a knee injury thats not obvious, but it slightly impairs my mobility so I walk a little slower than the average gal. I had to jog to catch up to this kid, he was 3 aisles away before I finally catch up, and he started to take me to the guys in hardware. I told him that I already talked to the hardware guys, and he said, well you will have to call the manufacturer.
This took at least 25 minutes to figure out. But here is the final straw I went online to find out who the manufacturer of the shelving was, and it is Menards, the shelving unit was an instore brand.
So now I am on the website, trying to figure out who to call.
If someone would have taken the time to walk over to the shelving area with me so I could have shown them the model, it would have saved me a lot of hassle.
Update: Just tried calling the store twice, could not get a hold of anyone. Will stop in tomorrow to see if I can talk to someone.

Trying to by an appliance no staff in the counter top and appliance section. Ask other staff for help finding staff. No luck there either. Lost a $ 1600 dollar sale. Painful experience. Then I go to customer service they are standing around talking. I get direct eye contact from the customer service agent who turns and walks away. This store has serious problems. Management should be fired and a new culture created. I shop at menards, Fridley, all the time. I have never seen anything like this.

St. Louis Park Menards is newly remodeled, very clean and has an abundance of products. All that said, it sounds like it would be great… the problem is the staff is extremely slow to help, uneducated in the products and often rude. I would recommend driving the Extra half-​mile across 394 to visit Home Depot where the service is excellent.

The newly built Menards in St. Louis Park is big, spacious, and clean. Their prices are very low, but finding what you want is difficult with the lack of employees. So, if you are looking for low prices, this is the place to go. If you are looking for help, good luck.
Despite the store being large enough to have its own zip code, you will still find products out of stock.
99.9% of the products they sell are made by the cheapest manufacturers in China. It’s like the Wal-​Mart of hardware.
Overall, it’s okay.

Not one person available to help with new countertop and sink order. Plenty of people in uniform aimlessly on staff. We spent 30 minutes trying to get assistance. Finally left to go elsewhere. Prefer to give money to those who want to help.

I’m finally a fan. Like many, i hated the pure size and inconvenience of the new Menards, especially the 1.5 minutes it takes for a cart to take the «escalator» up to electric, but I have been there twice in the past week for lumber and I appreciate a place that has enough and enough quality that you don’t leave with junk. Not my experience at the Dome Depot that is twice as close to home base. I still think it’s crazy for a hardware store to sell food but no DeWalt tools, but I know where to go for DeWalt — and for food, for that matter and it’s not to a hardware store. Good service and nice conditions in the yard. And that’s what really matters in the end.

They built this one bigger, but I hate going there because it is very hard to find anything, very time consuming comparatively, if you are a newbie, believe me, plan for an extra hour or two to find someone to help you! I was in toilet department and one of the guys working did not even bother saying «Ill be right with you» he just ignored me. I HIGHLY suggest they get some customer service lessons, as this has happened 3 to 4 times, actually every time Ive ever been there I ALWAYS need help finding something, they are VERY VERY short staffed on the floor, and they need to sort of go around more asking if anyone needs help. They ignore me even when I am standing in line behind another customer waiting for assistance. Even so it is still hard to find things and they are ALWAYS OUT OF THINGS I need. THey don’t seem to keep floor stocked well on things when out. Actually I hate going there. But I do, as I need to sometimes for convenience. I just found some of the guys unhelpful. And sort of not happy (semi cranky) whithout actually talking to them, I think they avoid people. On the BRIGHT SIDE after the guy ignored me in toilets, I stood there at counter after that waiting for SOMEONE. FInally a new guy came up and was VERY VERY NICE AND HELPFUL. He was new though and went to get another guy, and found him, and that guy who was an old timer was VERY VERY NICE and helpful.
I apprecieated that and it made up for the rude guy. I still think they need more cust. service on floor. Place is almost too big, takes getting used to.

I love what they’ve done to this Menards. It’s bigger. It’s better. It’s bomb.
The employees are very helpful. We always find someone to help us. In fact, they usually find us first. There have been times they don’t know exactly what we want or are looking for, but they do their best to help us locate it.
I’ve been working on a lot of projects at my father’s house and Menards has come in handy. The only real issue I have with them is that many of their smaller items are sold in bulk instead of individually. Therefore, I sometimes find it more useful to go to a local, smaller store that can sell me a few screws instead of a 10-​pack. Otherwise, this has been great for larger items such as sledge hammers, sheets of siding, filter masks, goggles, and the occasional economy size of Reese’s Peanut Butter Cups to help me keep my sanity while working on aforementioned projects at my dad’s.

The new Menard’s stores are ridiculously huge. The good part about that is the massive inventory, but the drawback is that it can be time-​consuming if you need to hit a few different departments.
I needed plumbing hardware/​fittings, laminate floor glue and drywall repair compound. This required me to walk to 4 parts of the massive store (on two levels). Am I being kinda whiny? Yes. Truthfully, I expected this walking in, realizing that this store is aimed at folks with bigger projects.
The part about my visit that was irritating though, was how difficult it was to find someone to help me find the items I was looking for. I had to interrupt a conversation to get the guy in plumbing to help me, and there were employees in drywall repair doing nothing as they watched me search for the compound.
The massive inventory and convenient location will bring me back, but the customer experience is definitely lacking here.

A do-​it-​your-​self girl’s dream come true! Complete with both new building AND fresh lumber smell! It’s beautiful, spacious, and best of all has a greatly expanded inventory. Make sure to stop in and breathe deeply before the new smell wears off! :-)

The good:
–They always have what I am looking for.
The bad.
–Staff isn’t helpful. They are all busy performing some task they are told to do and ignore the customers. Hey, people, the reason your there working is because I am here shopping, maybe pay some attention to the people spending hard earned cash in your store!

I really want to like Menards because I grew up going there in my hometown. I keep trying it and am always disappointed. I was there last Sunday and the zombie-​like staff either ignores you or grunts at you and points in the general direction of what you’re looking for. Luckily I went to Trader Joe’s after-​wards and they made me feel welcome and well taken care of again. There are plenty of options when we go out to shop — if you can give better service we don’t have to come back!

No frills here, but the prices are cheap and the staff is super nice. I stopped in briefly to return some items I didn’t end up using after installing some new ceiling fans. I expected to leave disappointed: I didn’t have my receipt, and I had opened one of the packages and realized I had gotten the wrong item. I was going to try to return them anyway! I was very impressed with the teenager working the service desk. No problem with the open package – thanks for bringing back all the pieces. No receipt? No problem, let me show you how to use our kiosk to print an old receipt by swiping the credit card you used.
Thanks Menards! I’ll be back for my other home improvement needs.