Mount Olivet Cemetery Assn

We have experienced our very first death in our immediate family this past week, my Mom.
In 2002 my Dad and Mom went to select their cemetery plots, caskets, and sign on Mount Olivet as their mortuary to handle all the arrangements for their passing. They chose this particular place since they are so close to the Archdiocese of Denver. My three brothers and I took care of all the details since my Dad was grieving for my Mom.
Their staff could not give accurate information when we approached them for burial dates right after my mothers passing. For anyone who goes through this process, we have learned that a family should contact the funeral home first not their church for arrangements, (who knew?). My Dad is very close to his parish and we went their first to make sure the church services could be on the date and time we were requesting.
Seeking our burial for 4 days from the time of death, we were not given a confirmation that they could bury my Mom on that day due to being «permit» ready which was already locked in with the church. We continued to communicate and were assigned to a funeral director by the name of Jefferson who told us that he was not our assigned funeral director but would be filling in for Beth who was. He started the process but again no guarantees that Mom would be buried on our day. By now my Dad was getting involved. He contacted the doctor to expedite the signing of the death certificate to get our «permit». He has a close relationship with he Archdiocese and we believe that, this was how we were «now» attended to more carefully.
Next was our onsite meeting with our funeral director Beth. Beth was sick this day, so we are now back to Jefferson, He was kind and able to get us through the process. We were informed that their would be another funeral director bringing my mom to her Vigil Service, so we still have not met Beth or received a phone call from her. Thank goodness for the ALL SOULS Catholic Church their service and compassion made this experience heartfelt and that Mom was with God.
It was now time to have the Mass and burial. We get to meet Beth for the first time. She was not informed about the details and our wishes from our meeting about the family cars, procession and arrival time at the cemetery. She was wearing a bright pink jacket which seemed inappropriate in her profession. She also informed us at the church that they were closing the casket in one minute to start the funeral mass so we needed to have the family say their last goodbyes. We felt rushed.
At the cemetery there were not enough chairs for all 7 children and my Dad so this looked like they knew nothing about the size of the family. This part of the service also felt rushed. Beth handed my Dad a bag, sharing with him the contents inside: death certificates, extra prayer cards and thank you cards included in the package just before they lowered the casket. Really??? She should have done this discreetly with one of the children and not the grieving spouse.
Being in the service industry myself, I believe its all about the experience, this organization needs to work on their compassion and knowing their customer. My Dad will be buried next to my Mom and his services are already paid for with Mt.Olivet. My brothers and I will handle things much much differently when my Dad passes away. I understand this is a «business» however, a shift in dialogue, a stronger relationship with their customers and an upgrade on their compassion and communication would certainly help. I WISH I had read the reviews on Unilocal before our first meeting with Jefferson so we could have been even more specific about what we wanted for my Mom and Dad.
As a family we all have learned a lot about the process in the passing of loved one.

They don’t care enough to water the grass over loved ones, wouldn’t recommend them to anyone.

A family member is buried here and I have seen a steady decline in how they maintain the grounds. I was there a couple of days ago and discovered that the grass is dead in most places, to the point where you see the dirt. I also observed the irrigation system so ill adjusted that they were watering the streets. I find it very disrespectful to not take care of such a sacred place. I have tried to speak with them about this but I can’t get a return phone call.

Because I was very little when my mother died… I’m afraid my review won’t include such thing like paperwork or cost. My mother has been dead since 2008 and even though she has no headstone the people at the front desk have helped me map out exactly where she is and were always very patient and kind. They’ve kept the land beautiful and clean and even if I’m there for a very sad reason, the environment is so peaceful and calm that I always leave feeling better. I have known six people buried here (but again I had no part in paperwork) I feel confident they are in the best possible place here at Mount Olivet.

If I could give zero stars for the «service» we received, I would. We buried our stillborn (7 months) daughter’s cremains here because my husband is Catholic. You would think a Catholic run operation would do better at the whole death thing than a secular business. Wrong.
We met with a woman named Donna. To put it mildly, Donna is in the wrong business. Her capacity for empathy was terrible. She should be selling sweaters at Coldwater Creek or maybe used cars, not helping grieving families bury their dead. She had no awareness of the gravity of the process. She wanted to happily chat about the «cute dog» on the credit card I handed her to pay $ 1600 to bury our child. Yeah, lady, I give a s$&t about how much you just loooove dogs. I get that this is a business, but have a little grace and tact. She seemed far more interested in dollars than in any experience we were having personally. Insensitive at best, idiotic at worst.
Thank God Horan & McConaty handled all the other details. They treated us with unbelievable care and gentleness there. If you are in the awful position of having to bury a loved one, stay the hell away from Mt. Olivet and Donna. Go somewhere where the people are held to higher standards of care, attitude, and professionalism. Do NOT use this place.

Well we buried my daughter here about 5 years ago they totally messed up on her paperwork so if you do go through Mount Olivet make sure that you check all signatures of the owner of the plot because they don’t care once you leave my uncle was buried there they did the same thing the paperwork was so inaccurate poor management and be really careful because they try on prey on grieving people sad to say