Big Brand Tire & Service

Last week Jonathon was so helpful and changed the battery to my car! He was super fast and really friendly! I definitely plan on going there for further car maintenance!

Could not be happier with their service and attention to detail! Jonathan, Ken and everyone else have been super helpful and dialed two rigs in for me. 2014 SRT Jeep and 2007 Ford F-150…full Toyo’s on both with 3yr/​36k rotation and alignment. Will be using them for my tires, brake and other miscellaneous vehicle needs. Ford was done yeaterday in less than 2 hours… and 5k on the SRT with the setup still looking new… will be rotating in 500 miles. Great guys… thank you

Everyone here is absolutely awesome! Super friendly and helpful. Jonathan helped me get my tire changed in 15 minutes. Absolutely going back!

Big Brand Tires is a fantastic tire company. I used them over 30 years ago for tires on my Chevy Luv truck. Then recently the workers at Big Brand on Fairview and Hollister set me up with new tires for my Mazda van. My experience could not be better. They were efficient, professional, and had me back on the road in a short time. I cannot recommend Big Brand highly enough. Plus they were the best deal in town! They also patched my husband’s tire for free! Big Brand is simply the best tire company around!

I locked my keys in my car across the street and wandered over to see if they could help me. Even though they had closed the shop and I was not a customer, Ivan was kind enough to come unlock my car. Thanks for the help guys.

I’ve dealt with this shop in the old location. They fixed a tire and installed four another time. They were busy but did a great job. Because we live up in the valley, we ended going to the Lompoc shop for two sets of tires following. As El Nino neared, we needed another set. Because our daughter has class on Saturday in Goleta, we brought the car down to Goleta assuming the same level of service as the Lompoc branch. First off, I had them price match Costcos price on the phone. When I show up, they said they don’t match Costco. They basically said that I’m lying. I wait 30mins for them to review the phone recordings and surprisingly there was the evidence. Now they have honored the price, I leave the car. They call me 10mins later saying they don’t know where my tires are. So they ask if I’ll take the Pirellis. I tell them no. Again, surprisingly they find the tires. I pick up the car when done to find 2 months later, they torqued my wheels to over 130 pounds verified by my torque wrench. From unprofessionalism to inability follow torque settings, I can’t find a reason to go back. Will need to head back over to Lompoc branch.

Ivan, thank you for the help. We came in at closing in the Ford F150 with the TPMS sensor alarm. You went well above and beyond even though it was literally after closing hours. I thank you Sir for ensuring that my family is safe by taking the extra effort to go above and beyond. Thank you Ivan and thank you Big Brand!

I love this place. The staff here are always friendly and courteous. Jason especially helped me out with working around my work schedule on a Saturday, where I needed an alignment, two new rear tires, and a long-​overdue oil change. I always go here for any car issues. Great service, respectful of time, excellent communication: A+

These guys are our angels! Our brand new RV suddenly got a flat tire at 5pm on our way home from San Francisco on the 101 S. We found Big Brand Tires on Unilocal and decided to take our chances and drive the mile and a half to see if they could fix it. Thankfully, Jason, Adam, and Israel and team stayed an hour after closing time on a holiday week to get us safely back on the road. And the best part… there was no charge! Wow! Amazing customer service and my husband and I couldn’t thank them enough.

So disappointed after many years of getting tires here. They went in for mechanical issue, they said I had, and it was a crap job. Never again!

Had new tires, oil change and an alignment completed. Made an appointment at 3pm. The car wasn’t finished until 6:30pm. The car started drifting to the right on every road. Took it in the next day and thankfully talked to Tom, which was able to schedule an appointment and get everything fixed for me. Some things to consider: one of the other salespersons frequently calls customers «guy», not «sir». It’s a bit weird. He also acts as if you are wasting his time and keeps saying how he is too busy to help. Best Advice: Go to Tom.

These guys are the best! I got new tires and everything installed within a few hours. I’ll definitely be back next time I need tires or service.

They replaced my tires at a good price and provided an awesome warranty. BE CAREFUL: If they ask if you want a bunch of other stuff done, ask for a price quote before saying yes. They charge 2 to 3 times what you can get a typical mechanic to do it for. Like a new battery plus installation at $ 330. I could get it done for $ 120 somewhere else.

I have been coming here for years! The service is top notch, they are honest and reliable. From my beater car to my luxury car throughout the various cars I have owned I trust them to do the work right the first time.
They are also very friendly and incredibly quick for the services they provide. I have a car with a lowered suspension that is sensitive so i get alignments often as I am snob when it comes to road feel. They always do it right and offer a 3 year unlimited alignment service for a 180ish! What a deal! Mercedes charges 200+ for a single alignment (based on labor hours not actual job) so this is a steal for me.
Gary is awesome always great, friendly and knowledgeable, they have a customer for life!

Called for tire estimate. Spoke to Henry, got transferred to Tom. After holding for 5 and a half minutes, I hung up. Not sure what it takes to get a price quote here.

Super friendly staff and great communication. I stopped by as soon as they opened so they can look at my tire and they welcomed me in (my normal tire shop too busy and could accommodate me later that day but I thought I would try Big Brand Tires). They helped me right away, let me know what was going on and in an hour my tire was repaired free of charge. They have a nice waiting room, TV, free wifi with no password which makes it easy to work on my laptop while I waited. I grabbed a bottle of water not realizing it was free. Recommend this place!

Being coming to Big brand for tires and other service s for years. Came here last week to new location at Fairview and Hollister first time for tire rotation and alignment. After couple of hours they called me and said I need brakes rotor service. I agree to come back in a week for that. Then I came in to pick up a car guy who was doing paper work for me said that I can pay for my alignment service next week once my rotor service is done.
Later that day different guy called and said that I didn’t pay for my alignment and he can take my credit card over the phone. So I did pay. And I still come back week later for rotor service appointment.
And then they told me a bunch of things I need for my brakes and pull out an estimate that came in to $ 700 for all breaks that I didn’t even heard that I need in the first place.
«Big brand» I’ve being a long customer and you ruin it your reputation for not being customer oriented honest.

I received absolutely horrible service from this business.
Yesterday, I made an 8:30 AM appointment. Today, I arrived at 8:15 to have four tires replaced on my car. I thought that this would be simple task that could be completed in a timely fashion, but it wasn’t.
I was the only African American customer today. I was told that my car would be finished within about an hour. After three hours had passed, I noticed that all the other Caucasian customers had been serviced before me. Not only that, they had received their cars after about an hour. Mine sat in a parking lot with four new tires for 2.5 hours.
After I made a complaint to one of the representatives, he told me that my car would be ready in five minutes. He also said they had recommendations for my vehicle. Well that proved to be even more bullshit because it doesn’t take two hours to give recommendations!
I received my keys and recommendations ($ 1000 worth of suggested repairs) shortly after. However, I will not return to this business for car services and would advise other African American customers to be weary of this establishment. A Latino male (Adam) apologized, on behalf of the company and his incompetent coworker, to me for the poor service I received. This was even more of a problem because it was a white male that caused these issues! VERY unhappy customer.

I had to take my car in because I tried to do a Hollywood stunt and ended up bending the two left rims. I went to their website and used their Carfigurator to see how the rims will look on my car. You choose the year, make and model of your car and then you choose the rims that you like and see which ones suit your car best (you can also choose the color of your car, given that it is not a common or custom color).
I went in person and they order the rims for me (I had to wait because it was also over the three day weekend). They gave an appointment and I took in my car. It only took them like 2 hours to install the new rims and balance the wheels, etc. The guys here do such a great job. Thanks for everything to Carlos and Gary.

After a few short days, I managed to get yet another nail in my tire. Made a call to come out on my lunch and they took care of me while I waited.
Love the great new location on the corner of Fairview & Hollister. Convenient, friendly and a group of knowledgeable staff. Definitely will be coming back soon for other vehicle services.