Fishys Aquatics

Enrolled my child in 2 week summer program. First week was fine. Two days before the end of camp, my child wasn’t given an opportunity to slide as many times as the other kids. I mentioned to the instructor that she needed to go another time (to keep things fair) and was told regardless that she couldn’t go. The instructors clearly range from teenagers to very young adults (I don’t debate with other people’s children), so I went to mention my complaint to the husband of the owner. I was offered, at this point, for my child to go down the slide (The owner was sick on this particular day). I told him, at this point, we were leaving (it was the end of the session and the slide was a treat) but that my bigger complaint was now the fact that, as a parent, I told the instructors what could’ve been done for a resolution already and that opportunity was dismissed. I then left and vowed to not return. I emailed asking for my child’s photo (taken at camp on the first Thursday) to be mailed to me because we weren’t going to be attending on the last day of camp. Later that evening, I was chastised via text messages by who I thought was the owner (asking if I thought my child was singled out… we are black so I guess he thought I was making this about race… and told that I should’ve just let her slide instead of leaving). Yeah? Teach my child to not only allow herself to be treated unfairly, but also just accept what was yours from where you were neglected when the source that treated you unfair is ready? I was also informed that a tape of the scenario was watched and that my child and two others actually were denied the same opportunity (lies! I was there and saw it all play out). By the time I explained my true complaint, I was apologized to «via text» (a screenshot of these texts would blow one’s mind!) and told «employees never do a job like an owner» by who turns out to be the husband of the owner instead of her. THEN, I was contacted on the following day by the owner telling me that my child was enrolled in the wrong class from day one and that it was my error, not theirs that she wasn’t swimming up to par anyways. When I researched my enrollment form, I had in fact enrolled her in the correct class but, by their error, she was put in the wrong class (no apology for that still). I was then told that I was rude (I did no yelling, abusive language, or disrespect and stated nothing but facts about my experience) and that she would’ve been offered a free class had I handled things differently. Oh! And to add fire to the flame, I was told that in order for me to get my child’s photo mailed to me, I needed to mail a self addressed and stamped ($ 1.25 postage exactly is what I was told) envelope to her and then I could get it. What happened to «The customer is always right?» My issue could’ve been handled initially when I told the instructor that my child was due fairness after she came to get dressed asking why she only got to go twice (by the way, she was last in line for this slide… DUH!). Want to participate in a ridiculous argument over common sense? Enroll your child here. Want to be blown away by the owner telling you that your child isn’t swimming good enough to be in a group that YOU didn’t enroll them in from the beginning? Enroll your child here. Want to have to explain to your child why someone was unfair to them? Enroll your child here. I do not recommend this type of unorganized and unprofessional service to anyone’s child! I didn’t expect the ultimate experience but I had an open mind and at least expected professionalism and fairness.