Pier 1 Imports

I have been to this particular location a couple different times. Every time I go in, I question why I didn’t make the drive to another location or just order online. The people that work here are always extremely rude. In addition to being rude, they are incredibly ignorant on products and where they are located in the store. Even the «manager» is completely clueless. Save yourself the frustration, and go to another location where the people know what the heck is going on.

Just order online. long time still did not receive my order. At the end I find out they don’t follow up, they dont take care the customer. No service at all. I am so disappointed.

Spent 1600 dollars, order a bed frame accidentally had it sent to the wrong store. They wanted to charge me more for shipping to another store then the cost of the bed frame!!! So i go to return it after 30 minutes and grief from the manager i finally got my money back! Wont be doing business with them again! Management needs more training they lack in customer service. I have since filed a formal complaint with the corporate office!

I don’t know if it’s the layout, but this feels like the largest Pier 1 I’ve been in, & I love it, lol.
They seem to carry more product, probably because they have room for it. That’s actually why I came upon this place! They are the only ones who had the chairs I wanted: D
It was a bit crowded and the sales associates were slightly overwhelmed, but they still managed to be attentive and professional. They helped me find everything I needed :) I got the chairs, & a few other little things: D

They have a little of everything. When the items on sale on clearance it is a plus! The employees are super helpful.

This is my favourite Pier 1 Imports location in the Phoenix area, especially for the West Valley… much nicer than the Surprise location, too! The store is a bit larger, the employees are friendly and helpful, they have an excellent selection, and they always have plenty of clearance items! :) Actually, before going to this Pier 1 location, I would’ve never thought about writing a Unilocal review for one… they were all pretty standard and similar to one another. The Goodyear store definitely impressed me, though!

Do not go to this Pier 1 and try to open a credit card. We went there the week of Christmas to get a new dining set, and though we had the money to buy it outright, we decided to take advantage of their interest free credit card option since it was so close to Christmas and that could help us with gift time. January rolls around, and we discover that they completely lied to us, and the account was not interest free for 12 months at all, despite the fact that you can STILL go on their website and that is that advertised deal. No manager at the credit company would even believe us, and we’ve spent the last 5 months having them screw us over again and again charging these piddly late fees for what reason I have no clue, considering we paid it off in full once we found out they were a bunch of liars. It seems no matter how often I pay off the 15 dollars or less, they come up with some reason why there is always another charge on there. Just unbelievable. I will not be shopping at ANY thieving Pier One anymore.

Many years ago when this chain opened it seemed very exotic, so many things one did not see often.
Things have evened out over the years where one can find most anything in a variety of stores, yet this store is still fun to shop in when out and about.
It is laid out well with prices that are not too out of line. Someone is there to see if they can help and will if you do and they will leave you alone if you don’t.
If I am at a loss for finding a housewarming gift I can usually find something to add to the pile.
So it may not be as exotic as it once was, but it is still a good place to spend a little time and money.