Safeway

Terrible customer service by the employees who work for starbucks. She was so rude and grumpy, I asked if she had a long day and she looked at me like I was crazy and said I don’t understand you. Avoid this place!

Called to get subs for the same day, I didn’t know if I had to order them ahead of time or if they can prepare the same day. I wanted 2 – 3 foot long deli subs. I talked to the deli department which I began asking questions she interrupted me and asked for when did I want them, I said as soon as possible and what was the earliest I can have them. She asked in a very sarcastic tone «for today?». I asked how long in advanced I had to request but before I even finished my question the line got disconnected on her end… If I had more time on my hands I would call the manager but I moved on to Frys who was able to prepare me 3 within 30 minutes.

Avoid this store at all cost !!! Never had a good experience here and i dont know who the manager is but if she spent as much time trying to take care of her customers as she seemed to take care of curling her hair, she may have a chance at managing at least a 2 star worthy store and the only reason she got 1 is because i couldnt (not) leave any. They need to have training in how to use the service (Western Union) or not offer it !

This Safeway is one of the worst that I’ve been to. I grew up shopping at Safeway, and this one does not meet my standards at all. The bathrooms are always disgusting and in need of a major remodel. The size is smaller than most other Safeways, but it should have all the basic items that you need. I don’t think I’ve EVER seen someone walking around the store to assist customers either.
Their cashiers are hit or miss. Some are friendly, and some don’t say a word to you during checkout.
Head to the Fry’s down the street and get better service and cheaper prices.

I have shopped at Safeway for years, I have worked as a Merchandiser for Safeway for two years. I have been to every Safeway in Arizona just about. I know the good and the bad.
DO NOT GO TO THIS SAFEWAY.
They are terrible. Lame staff, Lame store.
If you are not convinced, at least DON’T BUY THEIR MEAT. They ALWAYS give me brown stinky meat wrapped in red new meat as a trick to throw less away. I have reported this, had a refund given, but I am not going to do that every single time. They KNOW about the issue, they KNOW who is doing it, I have told them to their face at the meat counter. There are other reviews backing this claim. This is something that needs to escalate to higher ups in the company. This is a health code violation and they are stealing money from people who are buying meat just to throw it away.
Walmart down the street has never once sold me anything substandard of what I expected. Fry’s down the other street is also better and I don’t like Fry’s so that’s saying something. Go anywhere but here.

I come here because its close I love that the still double my coupons.

Smaller Safeway that I’m used to but it has all my staples. Not as nice as other Safeways though but it will do the job.

I gave this store 1 star. I’d like to give zero. Worst customer service I’ve ever encountered!!! The cashier LITERALLY said zero words to me while I was checking out. I had 5 items. Even took them out of my hand basket for him. He bagged my raw meat in the same bag as my bread, milk, and cheese. Gross!!! I mentioned at the very end… After he couldn’t even tell me my total (let alone «hello» or «do you have a safeway card?») that no one believes me when I tell them that cashiers at this store don’t speak to me. He just gave me a lazy look & couldn’t have cared less. Finally he said, «sorry about that.» What a joke! Never again will I visit this store. Remember corporations —- bad news travels faster than good news.

Worst customer service ever! They have only 2 lanes open, no self checkout, unfriendly workers, young workers who rather text than bag our groceries! Slow workers I can go on and on

Poor girl at Starbucks was left by herself and the line was insane! She ask for help over intercom several times even ask a passing coworker to pleas get «Nicole» who obviously was uninterested in helping her. The sad thing is she was in the mirrored room right next to the Starbucks area. The poor girl said I know she can see this. I give the young lady kudos she pressed through and 15 min later I got my coffee and she was still smiling taking orders and making coffee by herself! Oh the pumpkin spice latte was delicious never had it before!

Been here a couple times. The store is never crazy busy. There have never been carts strewn through out the parking lot. The store seems clean. It is set up strangely, but we are used to stores we frequent more. The staff seems young and more interested in flirting with each other than working. When we see good deals we will stop through here on our weekly shopping run to other stores.

I was in this store today to pick up some essentials and I was surprised at how filthy the store was. This store is located in a newer part of Goodyear but it looks like one that would have been around for 50 years. First, the bathroom was horrible. The mirrors were scratched with graffiti writing, no soap in the dispenser and the floor looked as if it had not been mopped in a week. I went to pick the items up and noticed the Oscar Mayer bacon was priced at 3.99 each with a coupon on the Safeway website, so the tag read. Well I tried to find the coupon on the website. I got to the register mentioned the ad and the cashier could not get the help as she should from the lead or supervisor. At one point he told her to call someone else for a code instead of getting it for her.
Anyway you can tell that it appears to need leadership at this store. Good luck Safeway!

II wanted to update this review. It’s been 10 months since I reviewed Safeway on Estrella Pkwy and I wanted to give them a second chance. Sorry I did. The meat again was awful, the discount bin was overflowing with green meat and some of it was starting to get warm. The meat counter area did get a bit cleaner and I was interested in meat in the case. Unfortunately the man tending the counter and I had a slight language barrier and he was unable to answer my questions, but he was nice enough. Still not a place I want to shop.
The other huge turn off was the assistant manager at the service desk. He looked overwhelmed and unfriendly, never once did he look interested in what I needed or happy to be there.
On a bright note the Starbucks employees are always great and the coffee is good!
I will still just keep this as a milk and bread stop only.

I’m a previous Safeway only shopper, this store has changed that. Terrible lines, unhappy cashiers who don’t enjoy their job and openly complain about their coworkers & their schedules & treat customers like an inconvenience. It’s not one or two, there has to be a leadership problem for the difference to be so noticeable between this one and every other Safeway I’ve shopped. I have gotten good service at the produce and meat departments and the team at Starbucks are great — happy & helpful!

I went to this safeway because I wanted to make a sandwich so I needed meat, cheese and Kaiser rolls. The deli opened at 7am on this Sunday and although it was not yet open the lady prepping the Deli area volunteered to help. It was a very pleasant experience. She helped me get my meat (Applewood smoked ham) and cheese (Muenster) both items were sampled and if they were frozen I could not taste it, they were delicious. If you believe that stores don’t freeze deli items then you have never been to the walmart up the street. I then went to the bakery section, and it was still before 7am and the nice lady helped me out as well. There was not enough Kaiser rolls so the bakery lady recommended another product and gave me a sample. It tasted ok and it looked like it would be able to stand up to my ham, cheese, pickles, mustard and miracle whip sandwich, so I got it. If I had left at this point the store would have received 5 stars, but I went to the meat section. I do not expect butcher quality meats at a grocery store, I don’t want it slimey like you see on kitchen nightmares or the walmart up the street, ever. I do need honesty. If the meat has been frozen for a day or two it is ok for the grill or stove. If it has been frozen for a week or two it is ok for the crockpot. If it has been frozen for a month or two it is ok for the dog. If it has been frozen for a year or two it is only good for the trash. This is where honesty comes in. The manager claimed none of his meat was frozen while we were looking at the ice crystals on his chicken. He spent an inordinate amount of time fondling my meat and trying to poke a hole in the plastic wrap to insert his finger in. He also claimed that his beef was fresh but when I got home and peeled the chuck roast out of the plastic I noted the top was fresh red and the bottom was grey. This happens when meat is close to being spoiled or past and disreputable people use red dye to cover it up. I also noticed bad freezer burn on the hidden part as well. Since the meal was for a crockpot I didn’t return it. I regret that because all Tuesday, the day after eating that meat, my entire family was ill with stomach and digestive issues. In summary, fire the meat manager before he kills someone, and promote the deli and bakery employees.

This Safeway is horrible, the employees are very rude, and I’ve even heard em argue with customers, very expensive and when there busy, there’s only one cashier usually open… So it takes forever, I’ll go to bashas or Walmart before here.

Long lines, and usually only one or two cashiers…

Nice clean store… would shop here anytime…

I’m glad I’m not the only one reviewing a grocery store… but I just think this Safeway deserves a special shout-​out because of how horrible my experiences have been. We moved here about 7 or 8 months ago, and this is the closest grocery store, so obviously we’ve been there quite a bit. Convenient location, we usually like Safeway, and it has a Starbucks in it. Cool.
Unfortunately, this is probably the worst Safeway I’ve ever shopped in. I don’t know why, but every time I go there is a horrible experience. The employees always seem to be rude, if they even interact with you at all. They all seem to hate their jobs, and I would too if I worked at this location! I definitely don’t blame them.
The most annoying part is that whenever I go, no matter what day of the week or time of day, seems to be extremely busy customer-​wise. The best part is that I have only ever seen 2 cash registers open MAX, when it was ridiculously busy, but it is usually just 1 lane. As you can imagine, the line gets incredibly long… and on top of this all, each customer seems to take forever to check out. I have no idea where the blame lies here, but it is seriously the slowest service I’ve ever seen in any grocery store. I don’t even know how to describe it… it’s just like being in the Twilight Zone or something, and no one else seems to notice here! They act like it’s completely normal.
Also, this place used to be clean according to the reviews. It doesn’t look that clean to me whenever I go…
We have decided to just go to Fry’s or even the Super Target, even though they are farther away from home than Safeway. We HATE Fry’s, but the location closest to this Safeway is much better than the Safeway… Hell, I’d even rather go to Wal Mart at this point, and we avoid Wal Mart like the plague! On top of all of this, the Safeway prices are obviously ridiculous. It was fine before because we liked going to our old Safeway so much, but at this location the price is definitely not justified. We can get the exact same stuff elsewhere for cheaper, and not absolutely dread going to get it either: P

What I like about this Safeway: You can have the butcher marinate your meat for free!!! Any meat you buy… they open it. put the marinade that you choose… and reseal. Love it!
What I don’t like about this Safeway: There are no self check outs. I usually just go in here to get a few items and there is always a long line. Why didn’t they put the self check outs in here? It is a fairly new place… geesh.