5 Star Hookah

The best hookah source and a very cool shop. They have everything you need hookah wise the lounge is very cool also

Rating this place as 3 stars due to customer service and the prices always being different depending who’s there. It’s Sunday 6:16pm and I called earlier and asked what time they closed they said 7 and they’re not open its an hour till 7. This is the second time this has happened first time I didn’t call this time I called and they weren’t there after they told me they close at 7. 3 stars until customer service improves

Everything you would ever need! Only good in-​store in my experience. Ordered some stuff online on a monday and didnt get my package in 2 weeks from chatsworth to los angeles…

I was online looking for a new hookah & came upon
I browsed around and found a KM that I liked
I went ahead and ordered it for $ 130.00
I received the shipment and put the hookah together and the hookah would not stay straight
The stem kept slanting
I emailed the company and they kept giving me the run around saying if it’s used they cannot take it back
I informed them it was not used & I simply did not like the hookah in person
The tray that it came in was a flimsy tray I could bend with my 125lb self & to top it off it was silver. The rest of the hookah is clear & gold
My boyfriend & brother took it back to either swap out the tray or just return it
They kept insisting it was used
That is besides the point — they couldn’t have swapped out the ugly, flimsy tray
Spending $ 130 dollars what is 5 dollars going to change
The customer service was horrible from what they described to me
They did not try to work with us in any way
And when I spoke to Gus over the phone he kept insisting he can change out parts and he wants to keep us as a customer
I think not.
I got a Starbuzz Unicus from HookahJohn (1 000 000% better than 5star) and it only cost me $ 45 and its a beast.
This KM was trash not worth a single dime & now I am stuck with it
Thanks a lot for the bad customer service
And to the rest of you do not order from online

My friends were throwing a party in Granada Hills and needed a variety of shisha. This place saved us because they were close by and literally had everything my friends were looking for as well as having amazing customer service. 5 Star Hookah deserves their 5 stars!

Make purchases from this shop every other week without any problems. They have the best selection you will ever find with any brick and mortar hookah store hands down. Customer service is always great and the staff is always friendly.

Bought a Hookah here about 8 months ago, Wanted to wait a while before writing a review to see how my hookah would hold up. Alex at 5star did great. I purchased my KM prince hookah and its working great. I also ordered a hookah box/​case and Alex called me the next day stating he didnt have the color I ordered but did have it in black which was fine with me. Great communication, great business and good prices. Love the fact that he usually includes a free gift of coals or something of the sort when you purchase anything.

By far the best hookah shop that I have been to. My go to place when it comes to getting the best brands in shisha and coals. This place has everything u need. Great service every time I go. Any question u have they will answer it for u. It’s a long drive from my house buts it’s always worth it. Everybody needs to shop at 5 star hookah.

My boyfriends glass halo xl stem had broken and we called a million places to find one but no where had it. Came here and they had it! When I walked in I was surprised of how big the place was! They have everything you could possibly need for your hookah. I loved their aquarium table that had some glass prototype hookahs on it.

Absolutely the best hookah place in the valley, have been coming here for years never have had one bad experience.

I have been a frequent customer here for about six months purchasing everything in the store you can think of. When it came onto buying a mini km hookah, Alex who I guess is the manager, was charging us more then the retailed price that they serviced for on their website. Moving on to purchasing of the km hookah, they offer a free starter pack on their website but according to Alex «that offer is not valid in stores» which was made up out of his ass. I did not go through with the purchase and would advise everyone to spend their money at a store that would actually service you. Whoever put these toddlers in the unqualified position that they are sitting in should secondly doubt that. If I could put 0 stars I would

I used to frequent this place a lot, but they kinda lost their appeal. I came in after 10 when they were supposed to be open, and the door was locked. When I asked about it the next time, they questioned me and insisted that I was trying to open the door next door «the mailman does it all the time». I didn’t say anything, but didn’t agree with her either and she started to get a little attitude. It honestly wasn’t a big deal, but rather than saying something like“oh, yeah we got here a little late because traffic was bad” they insisted that I didn’t know what door I was trying to open and «the mailman does it too».
On a different occasion after reading the other reviews I decided to inspect the hose I was buying. It was a white hose and there was clearly small black pieces in it so it was used and dirty. Gross! When I bought it to the owner/manager’s attention he said I could pick another one. He made no motion to take the used hose to clean it or anything. I put it back on the pile and he wasn’t interest in it at all. Ewww preused hoses, anyone?
Thankfully, they’re just selling hookah supplies but if they were in a position to really hurt you (like your doctor or drug dealer) they wouldn’t blink twice.

Top of the line when it comes to Hookah related products, this is the ultimate hookah experience as portrayed. No products have any sort of price tag on it so if you’re wondering the price, just simply as an employee or check online at
. You can also make a purchase and pick up your order from 5starhookah in store. Best of the best when it comes to hookah. If you’re a hookah connoisseur, this is the place that you can find most if not all of the hookah products you need. Been going here since it was Red Devil’s pizza, long time customer. Big shoutout to Alex and Mary.
Relax and Keep Puffin’
God is the greatest.

Wasn’t the best service. And not worth the drive. Alex wasn’t very friendly.
But the next time we went we were serviced by Mary who was so much more welcoming and helpful.

Ordered a hookah online and when I got it, the hose was defective and it was also missing tongs. The hose had a hole near the top and was letting air out.
I emailed the shop and he questioned me saying that if I send it they’d test it. In the event that there wasn’t a defect, I’d be charged for shipping. I told him that’d be fine and he sent me a shipping label.
The label was good for 5 days. On the 5^th day went to FedEx and they told me the label had expired. I emailed the owner asking him to generate me a new label and never heard back from them. I guess once they have your money your S.O.L
Won’t be doing business with this shop again. I’m all about customer service and this place is certainly slacking in that area.

I don’t understand why people give this place bad reviews honestly, the place is easy go in get something you like walk out, they have everything that you could possibly want for hookah. Alex is always helpful with me maybe because I am there all the time.

This place is definitely my one stop shop for all my hookah needs. They have everything you can possibly imagine for your hookah.
Need a part, a new hose, down stem, bowl. They have it all. I broke my vase a while back and I brought my stem into them they had a new one to replace for a amazing deal.
There prices are spot on and there service is top quality as well. Alex is the owner here. He’s always there to better help you with all your needs.
This is the only place that you can come to that has every brand with every single flavor for every brand. Any other place that I have been to only has certain flavors with limited options.
If your looking for a good place to buy coal they have every brand as well with every size box to offer you.
Check this place out. Guarantee they will have everything you need for hookah or vape.

The cashier doesn’t even know the prices, the owner shouts them out. You realize when you are purchasing the items that their prices are higher than any other retail store. the price changed based on the one that sell this day. I bought 1 small Egyptian clay form a lady that work there for $ 4 and next day I went to buy the same one for $ 5 from a different guy. and when i question it they say they mad a mistake!!!

Absolutely worst service you could possibly get. I don’t understand how, but from these people its possible. They will try to rip you off anyway they can. There are no listed prices. The cashier doesn’t even know the prices, the owner shouts them out. You realize when you are purchasing the items that their prices are higher than any other retail store.
The owner, Alex, is by far one of the rudest people i’ve ever encountered. I bought a hookah from him that was defective, went back the next day to either have it exchanged. This guy says whatever is possible to make it seem like it was you’re fault from the start. He even admitted that fact. He talks to you as if you have an IQ of 30. Basically, he said that it was my fault for picking out a broken hookah from him and he cant do anything about it.
Worst place to go, you’ll walk out with a headache.

Largest shisha selection I’ve seen in a store. Other tobacco stores don’t compare.
They have a hookah lounge across the way but I have never been there (opened this year)
They do online business but it not as convenient as just popping in and asking if you have something in stock (flavor or type of shisha or brand)
Many different hookahs are for sale and much fancier than I’ve seen anywhere else