H&R Block

They really do over charge for everything I thought maybe I’d try them out, next year o won’t use an H&R block ever again. They really don’t care about you or even to help you dig into everything. They’d rather get you in and out. Horrible.

Horrible experience! Brought my Mom to do her taxes Not only was the agent confused and not prepared, he left the last digit off of her account number so that the IRS couldn’t draw out the money she owed. After she was sent a penalty letter we went back to H and R to show them what happened and to have the penalty refunded to us. We had purchased their «no worries» guarantee. Well, it has been 5 months and MANY phone calls with no satisfaction. H and R Block does not stand behind their guarantee when this was so clearly their fault. I will never go back to H and R and I will tell as many people as I can about our unsatisfactory experience.

Can i give this place no stars! horrible customer service. ridiculous pricing! ughh !!! never again! we have learned our lesson! im sticking to our regular tax guy! we went here because supposedly they look at all your info and try to get you the most money possible, however the lady just entered numbers in the computer, something I could’ve done and charged us almost 500 dollars to do taxes!!!

Prior to this year, I had been doing my taxes through an online service and had been quite satisfied. However I recently saw the new H&R Block ads on TV regarding superior service by experts, and decided to give you guys a try.
I had an appointment a couple of days ago and was very disappointed. I felt that my appointment was rushed, and when I asked questions on things I didn’t understand, the H&R Block advisor responded in tax terms, without giving eye contact and just told me to sign some things.
Also, I found it very strange that she told me that the charitable contributions I made would not help me, and actually might cause me to owe more money. I have never heard any such advice, so this also made me question her knowledge in taxes. It ended up that I would be owing some Federal taxes, and when I told her I couldn’t pay that all up front, she acted surprised as if anyone could make such a small payment. She told me she didn’t believe I could make installments because I was already on a payment plan from last year, and said she would call me back. I found it strange that she was «unsure» about this, since this should be a common situation faced by many tax payers in a difficult economic time. Also, why couldn’t she ask a manager in the office, or another colleague while I was there? I thought that was very fishy.
Also during my appointment, one of her colleagues approached her and said «Hey do you think you can finish this married couple in half an hour?» and my H&R Block advisor answered right in front of me, «Yeah, if they don’t ask too many questions.» Mind you, all this was said in front of me as I was sent to the cashier. I felt really uncomfortable during the whole ordeal (my appointment lasted less than half an hour), was very upset that I ended up paying nearly $ 140 (when I could’ve done this myself for $ 30 online).
My H&R tax advisor did call back today and told me that if I wanted her to help me get installments for paying back 2012 taxes, I would need to pay an additional $ 40. This really got me questioning the business ethics of H&R Block.
So, my first impression of H&R Block is that this business doesn’t care about giving their customers the best tax advice; they are on a time limit, and are trying to rush through as many people as they can for about $ 150 a pop, and they weren’t even trying to hide it.
This is not right. I feel like I got robbed. I’m an honest, hard-​working county employee, paying my hard earned money to a company who did not give me the expertise, the customer service, the time, and the business ethics I deserve for paying nearly $ 140.
If you want real reviews not done by employees of H&R Block, visit this site:

I’ve been working for H&R Block for 8 years now and I have to say (not having a bias opinion) it’s a great company to work for and a great office. All the tax professionals are very knowledgeable and up-​to-​date with current changes in the tax laws. Not only that but we are all very honest and our main goal is to get you the credits and deductions you deserve for the maximum refund! I know sounds very commercial and they are not paying us to say that, it’s our standards. All the tax professionals in that office, our district and company are really passionate about taxes!
Personally as a tax professional in that office, I will sit and go through receipts and explain to you, and not in our fancy tax terminology or acronyms, but in essence what that means to you and your tax situation as a tax payer. Pricing is reasonable, we do not charge based on you refund (as many are misled to believe) we charge based on the forms we fill out. However, we are running two great promotions and have a lot of exciting things to offer our clients this year. First we are still doing Free 1040EZ (federal returns) until Feb. 15^th (this may be extended so as soon as I hear more I will be sure to update accordingly). Also we have a great Refer a friend program! Upon completing your tax return your professional will give you a unique code, simply go to a designated URL, enter your code, the office number and your tax professionals name and you will generate 15 coupons so send to your friends, family and sphere utilizing the different social media platforms. They will receive $ 15 off their return (promotions cannot be combined) and as a thank you for your referral you get $ 20 per referral up to $ 100!
Another great thing Block is doing this year and offering our clients a year-​round platform to connect with their tax professional and tend to their tax needs. I love this place, it’s a great environment to work in and we transfer that positive energy to our clients. I’ve received numerous complements from clients that say I defiantly go above and beyond the average tax professional. Our whole team does! If your local come by the H&R Block Granada Hills Office, if you’re not definitely give your local office a try!

H and B block. You broke my tax cherry.
This review is mostly based on Grace Kim who was handling my taxes, which I will highly recommend (and say Borrah J brought you there so I can get a chance to win $ 25 gift card *cough shameless self promo*)
I made an appointment online, I came in in person to see how the pros do it as opposed to the online free 1040EZ, and the receptionist was friendly and greeted and checked me in, and when I met Grace, I had a good feeling about her since the client she was finishing up was all «i can tell im in good hands!»
Grace was super informational, and cool, and really honest (like my good friend nicole stated about her pro at h & r block, too :)) But she was more than that… she was teaching me so much about what to do with my money in the future, and dealing with finances and gave me so much to think about for someone young, and starting out.

I’ve had my taxes done before, at a super fancy accountant’s office, where they overcharge you so much money, that honestly you’re thinking «is there really a point?» I decided to go to H & R because I have a friend who recommended them. Parking was easy to find because the lot is huge, seriously huge, although you may get a little lost trying to find the door because they are in the middle of construction at the moment. I was warmly greeted by the receptionist and the professional assisting me. We sat down and got right to business. My professional, Melissa, was personable, intelligent and more importantly, honest. When it came to the H and R block «peace of mind» offer, she confided in me that there’s not really a point unless I’m super worried about being audited by the IRS (not this year!). If we hadn’t been gabbing so much about everyday things, I’m sure the appointment would have only taken 20 minutes or so — she’s very efficient. After we were through going over all the documents, I was happy to find out I was receiving some money back from the government this year. Maybe Melissa is good luck or maybe I was just lucky this year, but either way, I recommend you come here and ask for her to do your taxes. Pricing is completely fair!