Officemax

Extremely disappointed in the service and my experience at this store yesterday. Went specifically to buy an office chair, found the one I liked ($ 249.) Not a clerk in site to help me with questions. Only clerks were at cashier desk (2) and 1of the two was repairing a computer. Big store. Only two people on the floor. I bring the ticket to pay. And 45 minutes later another clerk takes over because previous clerk could figure out how to do the paperwork (???). At close to an hour (!!!) she finally gets to ringing up the order, I discover the Free delivery and assembly really isn’t free (they build in service fees at checkout). When I ask why it says free shipping and assembly on the ticket, the clerk says, ‘Well you know, nothing’s free.”… It appears the OFFICE MAX and the Mgr of this location don’t care about bad reviews and bad customer experiences (note:No replies to customer complaints or apologies). After years as a loyal Office Max customer, I had enough and gave the clerk my business card. And said when you guys can process a sale quicker and stop lying (free vs not free) you can have your Mgr call me and I’ll come back (giving them the opportunity to correct bad experience). I have not heard from the manager or store (but have reviewed two calls regarding delivery. I never paid and cancelled order. They better not be charging my credit card. I did not sign and pulled card out of machine. Let me hear from you Office Max. Do you care? You lost a $ 250 Sale due to slow and in appropriate clerks. UPDATE: 5 days have passed. No reply or response from Mgr or Office Max corporate … One word: STAPLES!

Always great customer support in the print center. I will come here versus closer places until I get a fax machine.

Incredibly friendly! Team in the print and copy center here is super efficient and great customer service! Thank you, definitely coming back here for all my printing.

They took my pc for a free scan and told me I had a bad virus and malware on my computer urging me to leave it there, that my computer would crash in a matter of days, quoting me 200 $. I brought the computer to best buy geek squad to see if I could get it done cheaper only for the guy to give it back to me confused telling me it was completely clean. DO NOT GO TO OFFICE MAX.

It was 8:54 and they closed at 9 & they didn’t let us in. A male worker literally stood in front of the door and didn’t let anyone in.

Every time I come here I am wowed by the excellent customer service. Everyone goes out of their way to ensure I find what I am looking for. I recently purchased a business printer here and I have to say… I love it !! Not to mention it was $ 100 off… Thank you !

Always quick, no long lines. Comparable prices with Staples. Friendly employees, clean and well stocked selections. Easy parking.

I came here after a disastrous time with Fedex from down the street. I wanted to get my art piece printed out. A man named Josh was so patient with me and made sure everything was done right. Thank you so much it means a lot to me. He did not show any attitude and he was funny too. Thank you so much again. I love the prints it made my day so much brighter :)

This location is way better than the northridge store it’s bigger and they’re customer service is superb. The associate Joshua Penny was very helpful and sweet and the rest of the staff was amazing. Always have a great experience when I’m in there. The prices are a bit more expensive but it’s worth it

I’m a CSUN student so typically this is the closest OfficeMax for me. The first time I had gone here to have a project printed, this lady was extremely nice! Went in, printed and got out in maybe less than 10 minutes. As an interior design student, I thought I had found a holy grail to print my projects since it’s always a hassle or too much money to print anywhere else. I paid about $ 2 and it was glossed and colored 11×17! However, the second and third time I came here, the service was absolutely horrendous. I had come in the second time to print another project of mine, this time it was a 12×18 paper, it said they had offered this size printing so I went here and approaches the guy in the printing center and had ask him to print this project. I told him the size and said we don’t have that fast printing, you have to wait a while and it’s expensive. I asked him how much it was gonna be and he just repeated the exact words, «it’s expensive.» And I had to repeat myself and say well how much? And he said it was gonna be $ 13 dollars. I was extremely mad after his answer, are you kidding me? I understood that it was a lot but when I asked you for a price (a customer), you don’t repeat yourself, you give me an actual answer. He simply just walked away after not even giving a damn thing. The third time was when I went to buy a five star graph ruled notebook. I went to the notebook section and had seen that there weren’t any on the shelf. So I instantly had asked one of the members in the cashier (mind you, because nobody was even walking around to make sure that their customers were finding things okay) and had asked him if he could look it up and see if they had any stock of at all. He didn’t bother to look it up and said whatever we have on the clearance section would be what is left. Like what… I told him that I had already looked there and also the notebook section and he said yeah we don’t have it then, and in exact words «we only have that during back to school season». Okay. So what happens the rest of the school year, do you guys just not have any stock of anything at all or??? Seriously this place is a disappointment, save your time and money and go down the street to staples! Never ever coming back to this place.

I come here anytime I need to buy school supplies for my children. They always have everything I need and at good prices. I get tons of coupons in the mail, which is always a nice added benefit. Sign up for the loyalty program for it! it’s worth it! The employees are always helpful. I am not sure why others have had a bad experience. Perhaps they went on different days than me. I will still be a loyal customer regardless!

The manager Atour was very kind and helpful. Great deals! We really had a good shopping experience. We bought 12 sharpies, 2 sets of mechanical pencils. 10 composition books, 2 packs of 24 crayons, and 3 packs of 4 glue sticks and we only paid $ 6 dollars. It was amazing!!!

I received a gift from office max and when i took if to exchange it, i was told by the store manager that i am not allowed to make exchanges without a receipt. Not only was i hearing such a policy for the first time, but i asked if the return policy was posted up anywhere and he printed a receipt and handed to me lol. SMH. i will boycott office max for good for no customer appreciation or respect!

I don’t know why this store only has 3 stars from the other Unilocalers. This is my favorite place to go for office supplies. Lots of great inventory, and if you are savvy you can find some really great deals throughout the year. The employees are nice and friendly, the parking lot is clean and spacious– easy in and out and onto my business.

Some of the people don’t seem to know where their items are. I asked someone where stickers would be to put on poster boards and this guy told me to go to the area with poster boards. Only thing is, that was the first place I went to and it wasn’t there. I ended up finding the item myself on the other side of the store. Either they move things to where it’s more appropriate and easier to find or the employees should familiarize themselves with their merchandise. That’s if they want to be more helpful to the customer.

I love how Officemax is almost always well-​stocked with products. This Officemax is always VERY clean and organized, and there are always employees around if you need to ask for help. Very large, very clean, very nice :)

I needed a few office and shipping supplies and decided to try Officemax. I was pleasantly surprised with the variety of products, prices, and customer loyalty program. The loyalty program gives back $ 10 bucks after spending $ 75 I love the cash back! The customer service is lackluster. Ive also bought items from their website and I can say they have FAST Shipping!

This place is HORRIBLE! Their joke of a Manager «Todd» was by far the worst Manager ever! Husband & I came in with some purks plus money $ 60 worth… Tried to purchase an office chair & ended up standing up front for an hour going through two cashiers to try & figure out why our pirks money wasnt showing on the computer? Ended up having to pull up our pirks account online on our own cell (without them asking us to) in order to show them the available balance was showing $ 60. The cashier saw that, radioed his «manager» Todd who NEVER even said 1 word to us, came up front & didnt even make any eye contact with us! Such a joke! If we didnt pull up the account online they would have told us sorry nothing we can do, come back tomorrow so they can call pirks themselves to verify the account (pirks was closed by the time they called while we were there). End of this they finally got it to take (not being able to explain how they got it to work) we went from $ 90 bill to $ 30 bill. Got home after ALL that, started to put the chair together and it had 1 broken piece & a nut that wasnt thred properly & you couldnt even screw it in! So went back next day to return it & a new cashier woman was amazing, great customer service… Then another employee came out with a new chair, the woman employee asked him to open it to check that there are no broken parts again. He said things to me then like «well what do you want to see?» and «you arent going to be able to tell if everything is good until you actually put it together». So finished looking, everything looked fine, they asked if I needed help out I said no thank you! Then as Im about to leave that nice woman employee runs out to my car & says «ma’am! Im sorry he forgot this… That other jerk employee who was inspecting the chair with me left the whole lever part of the chair (to make the seat go up & down) out of the box & almost let me leave without it! NEVER go to this officemax if you dont HAVE to…