Prellis Property Management

We are insurance broker who works with the team at Prellis Property Management. Ana Moran and the others that we interface with have the utmost professional demeanor. They work with us hand in glove to be sure that their HOA clients receive the proper coverage and that the unit owners going through refinance get prompt and accurate follow through. We work with several Property Management companies and we recognize integrity and a true concern for the HOA clients that Prellis represents. We recommend that any HOA board who is considering using a Property Management check out the guys at Prellis. They are top-​notch!

I am a board member for the Bella Estates HOA. I highly recommend Ana Moran of Prellis Property Management to any HOA in search of an Association Manager. Ana is professional, respectful, responsible, and very easy to talk to. She has replied promptly to every email I’ve sent her and she answers all of my questions to the best of her ability. She does a great job at addressing any issues that I, or any of the other homeowners, have and keeps you up to date on any developments regarding the solution to those issues. She is by far the best Association Manger I’ve worked with for our HOA.

I am not writing a retaliatory review, I don’t really have an ax to grind. I’m sure that service varies from person to person, and everyone has good and bad days… so I try not to be knee-​jerk or use hyperbole. I just want to share some excerpts from my 6 years of experience as a tenant in a Prellis managed house in the hopes that maybe Prellis will evaluate their work, and hopefully make some serious changes. I’ll do my best to be objective.
Prellis are not slumlords, I just find them generally lazy with weak customer service. They’re not unpleasant, they’re not overly rude. Dealing with Prellis is stressful, time consuming, and just generally difficult.
Again… 6 years of experiences… not based on 1 or 2 exchanges, but a multitude of dealings over the course of years.
The thing that speaks louder to me than any of the stories I can recount is that the one the thing my wife and I looked forward to the most about moving out is that we would never have to deal with Prellis anymore.
First example happened when we moved in to the house. The stove did not function and during our tour of the house the Prellis realtor told us that it would be replaced by the time we moved in with a functioning stove. When we moved in, there was no stove. When we called to inquire about it, we got excuses.
Three months passed. After dozens and dozens of calls and emails we finally wrote them to tell them that we would be taking out of the rent to buy a new stove. Suddenly, a new stove appeared. Now, the story we had been getting from Prellis was that the owner of the house had not approved the purchase of the stove, which was why it was taking so long.
Afterwards, the owner of the house wrote to us to apologize. It turns out that Prellis had never contacted him about the issue in the 3 months that we waited. The day they contacted him, he approved the expense.
The owner and I stayed in contact and shared the correspondence that we each had with Prellis so that we could compare notes and make sure they were doing their job.
Sadly things like the stove happened over and over and over again throughout the years.
In their defense, the one time we had a real emergency Prellis acted relatively quickly. I give them one added star for handling the broken pipe generally well. There were still several what my wife and I call ‘Prellis headaches’ but overall it got resolved quickly. I do need to stress that the owner of our house was a very generous and whenever we needed anything he responded immediately and was policing them, so he deserves at least some of that credit… Prellis was always the weak link.
The real kicker to me is what I’m currently going through with them: my security deposit.
By law the landlord has 21 days after you have moved out to repay either your full deposit or the reduced deposit based upon what repairs were needed, providing receipts for the work that was done. As of this writing, it has been 36 days and Prellis has yet to return the deposit to us. Based upon my interaction with them, I’m pretty sure that they didn’t actually do anything until the 21 days had already past… but that’s just speculation on my part based on past experience.
What I do know for fact: they did not keep records of our security deposits, luckily I did so I could prove the amount they owed us.
They did finally mail us a check (we haven’t received at the time of this writing, however) on the 24^th day… three days after what is legally permissible, but did not expedite the mail even though they knew they had broken the law at that point.
I’m sure that this will all get resolved soon… it’s just indicative of the experience of dealing with Prellis in general. Stressful, aggravating… poor customer service delivered politely but relatively incompetently.
Again, I know experiences vary… just wanted to share mine.

As a Board Member living in the same complex as Ramon R., I am extremely happy to be working with Ana and Prellis Property Management. Our Board has worked with Prellis for the past 9 years and we are so very happy with the direction and service that they offer our homeowner’s association.
Unfortunately, Ramon R. has only lived in the complex for a couple of months, he seems to have his own idea of what work he wants done in the complex, and I don’t believe that he understands how the association or property management works. Prellis can only take direction from us, the board of directors (made up of homeowners), yet Ana and Prellis are always there for us, obtaining bids and helping to arrange major renovation work at the best possible price for the association. The Board works directly with Ana at Prellis and could not be happier with our Prellis Team. Even on her days off, Ana will stop at the association to check on work progress – we couldn’t ask for a more committed association manager!

My lady and I found a place on Westside Rentals and contacted Prellis — it was listed as the landlord. A lady named Shannon G. immediately responsed, showed me the property, facilitated my negotiation with the landlord and took care of everything as promised. The lease was very reasonable with no strange provisions. The background check was fast and inexpensive. The place was delivered clean and with fresh paint. When I received the keys, I found a couple of things that needed work. Shannon quickly responded and addressed my concerns. Also, they have a convenient online rent payment system. I hate writing and mailing physical checks. I am very pleased with Shannon and Prellis.

If there were no stars, or a half star that’s what I would give. I cannot say more bad things about this property management company, other than they are slumlords to the fullest extent.
First, Shannon their supposed real estate property manager extraordinaire is a disaster. She is completely incompetent and unprofessional, down to the way she dresses. She makes appointments with people at the same time, ignores you at the appointments, and then takes forever to respond via e-​mail and phone. Then when we wanted to rent a property that was being rehabbed she dragged us around for weeks only to pawn us off on another property that she had. And I won’t be mean and comment on the way she dresses again, but nude leggings are not appropriate for any woman, especially when you are a real estate property manager.
The office staff like NB said is completely incompetent. All they do is take your call and then send out a fix it man, and half the time it is like he said, they say they are going to fix the problem and then never do.
They rented us a house that didn’t even have electric or power when we first moved in and it was the end of July and I was 5 months pregnant. They also failed to disclose that there was no water and power on at the property, and we got the keys on a Friday so because of this we started to move in and didn’t have power until Tuesday. Shannon lied about that. When she showed us the property the Friday before she said «Oh yeah LADWP will be here on Tuesday to turn it on». That was the first lie and problem that we had.
Continue on to moving in… With the roaches. It all started in August, which I e-​mailed the property coordinator about, and she sent out someone to spray, it did nothing. They sent someone out a second time… It did nothing. We finally literally just started to live around the roaches because the problem got so bad. I finally had my baby at the end of October and I couldn’t take it anymore.
I e-​mailed Julie Everly the property coordinator and let her know that not only was the roach problem out of control but that we had critters living upstairs… which we had come to find out were rats. From November to currently, they have removed 5 rats from our attic and the pest control person even told us that it was going to be extremely difficult for them to get rid of the problem.
We refused to pay such high rent ($ 2,400) for a place that had both roaches and rats, so they started to evict us because they did not lower the rent with the uninhabitable conditions.
We went to court and went to trial, Julie blatantly lied in court and said that she served us with the notice to pay or quit, which she never did because I was home the entire day that she claims she served it and I never heard or saw anything. I have e-​mails with her on the same day to prove that I was home. She also tried to blame the roach problem on us saying that we were dirty people and that the roach problem was our fault, even though it was here when we moved in.
I will also say we have two children in the home and my 11 year old was even terrified to go into the cabinets because the roaches would fall out of the cabinets when you opened them.
At the time of our court case, the most recent rat had just been removed roughly 1.5 weeks earlier. So because they lied in court, we were found to be in default and have to PAY THEM FOR AN UNINHABITABLE HOME!!!
BEWARE IF YOU RENT FROM THEM, ESPECIALLY AT A HOUSE IN GRANADA HILLS ON RINALDI.
That’s not the only issue, the pool was broken for months and we were paying the LADWP bills which they said they would credit us for and NEVER did, so I now not only have to pay them I have to pay LADWP for the water that the pool man was putting into the broken pool.
The master bath sink leaked and ruined my things, they told me to file a claim with my insurance and that they would not cover it. The plumbing in this house stinks, you cannot take a shower without the bathtubs filling up, the toilets don’t flush, and the kitchen and master bath sinks have leaked and ruined my belongings.
Additionally, the electrical system is faulty and has gone out more than once. One time it was so bad we had to go the entire 108 degree night without power because there is no emergency service.
Please beware of these slumlords, they really are dishonest and not worthy of your business there are honest management companies that are worth renting from and giving your money to. THIS IS NOT ONE OF THEM!!! I’m believe there are a few things I am forgetting, but I have other review sites to post on, because I will make sure that everyone knows what kind of renters these people are.

Most Property management companies seem pretty lazy. But these guys at least seem competent and honest.

My former HOA hired Prellis a couple of years ago. The difference with the old management company was like night and day. Suddenly, much needed improvements started happening, monthly statements were sent out, emails and calls were returned. I can’t say enough about Prellis and particularly Ryan Darby, our HOA rep. I recently sold my condo in that complex, but if I ever buy in an HOA again, I hope Prellis manages it!

My experience with Prellis Property Management has been entirely stressful and unsatisfactory. There is also things that lead me to believe I’m being a victim of inequity and bias service.
I ask you, as a reader, to leave a comment if you agree that there is unfair treatment here. Comment on what I should do to fix this injustice.
I’m near the end of my lease and I found a great location in my area. Holly Pillsbury is in charge of managing the property so there is no other specialist I can speak to about the situation and the company isn’t very good at answering their phone.
Ever since she showed us the apartment unit things were entirely unprofessional. We loved the unit, but she didn’t have the Applications with her. She told us to email her to get it. Once I emailed, she listed what we needed, but she didn’t explain if the fee had to be payed through money order. I had to ask her and then ask her where to write it off to and where to drop it off. Through our entire conversations she only answers one of my questions at a time or instead not even answer them.
When I finally payed and sent her all the information, she said we didn’t have enough income so she didn’t want to waste our money by sending off to credit check. She was already assuming we would not have good credit, but I already know that we have great credit! I asked her what the requirements for renting were and she gave no clear answers… She finally stated that she would run the credit check if I wanted to. I angrily told her to do it if we were the only ones that had applied. So she ran it and guess what… It turns out we have very good credit so she stated she was wrong and said she would send it to the owner.
Now today I received an email stating we don’t make enough income so our application is denied. NOW she has stated that my father doesn’t make 3x the amount of the rent taking into account his expenses. I doubt that is the truth. No apartment ever requires 3x the amount of rent after expenses have been calculated. And if this was true, why wasn’t it done and mentioned since the beginning?
That statement is still leaving out the fact that I get student loans to pay rent and that is what I have been using for the last two years at previous apartments. My previous apartment managers can account for it and my statements can account for it. I’m a full time student that just wants to live near school since I have two years left to finish.
Your help would be much appreciated since this is an ongoing problem.

Slumlords. They will lose you tenants, they will not transfer information properly back and forth between landlord and tenant. They will lie and say the owner said no, when in reality they don’t ask. They hire incompetent contractors sometimes. They rarely use their own handymen to save you money, so they just call random plumbers, electricians, etc. Sometimes they are good, sometimes they are not. Basically, nothing you can’t do on your own as a landlord. They are nonresponsive and it can take as long as 2 weeks to a month to get a repair done, even a major systematic repair. They have a bunch of random office girls who are called property managers, but it’s just 2 or 3 rotating office ladies who have other jobs there, who call fix it technicians for you in between doing their other jobs. There is no after-​hours support in reality.
I feel like all the other glowing reviews, other than Victoria B’s, are fake. Notice they are never house or apartment renters singing their praises. The reviews seem to be on the end of the landlord, not the tenants. And unhappy tenants = vacant residences. I’d never rent anything that has their name on it. They list lots of stuff in Craigslist and the second I see Prellis, I just skip to the next entry. I’ve heard of contractors who they haven’t paid, who refuse to work with them. To know them is NOT to love them. The ladies on the phone are polite, but that’s about as much as I can say in the way of goodness.
I wish there were a way for landlords to know how badly they are going to manage their property. Well — maybe they’ll read this review.
UPDATE in response to RON below: Wow, if I were a bogus reviewer, I’m awfully specific. The reason I won’t respond to you is after I lived in misery at your property for more than 4 years, why do I owe you the pleasure of knowing my name? What’s in it for me? Only possible harassment, since clearly you can’t give me my time back or the time there was no working toilet for a whole day or the other things worse things I had to endure. You’re lucky I’m not recounting the REALLY specific horrific stuff that would terrify folks, but I won’t because I don’t want to give you any hint as to which property I lived in. Because again, it can only hurt, not help since I’ve moved on. If you were more concerned about DOING your business versus TALKING about your business, you wouldn’t have to try to track down strangers on Unilocal

My Association hired Prellis Property Management to manage our 101 unit HOA about one year ago. Well, we could not be happier. We came from a horrible, horrible, horrible management company which we did not even fully realize until Danielle Carbajal and the Prellis team took over. This is a full-​service management company doing everything from creating budgets, sending out emails on our behalf to the entire building, working with our lawyer (if need be), and also getting bids and organizing work around the building when needed. One thing I was told before we hired this company and that still sticks in my mind is this, «as a board member you are a volunteer and this should not be your full-​time job.» Amen to that! Hire Prellis Property Management, ask for Danielle. I promise you will not be disappointed.

I’ve had the pleasure of using Prellis Property Management for our HOA’s management for about the last 4 years. Danielle Carbajal has been the consummate professional and has proven to be invaluable in guiding myself and the rest of the HOA board through many instances. Danielle’s knowledge is very impressive and she is extremely customer service orientated! I have not had this type of service for a long time from a property management company! Calls and emails are returned same day… If you want your property managed right, then I highly suggest calling Prellis Property Management and and giving Danielle Carbajal an opportunity to prove to you that she is the best…

I had a very unique situation with a strict time constraint when I was told I needed to relocate for my job. I was given 11 days to find a new place and get settled in before reporting to work in Sherman Oaks. I came across Prellis Property Management online and got in touch with Holly. She was terrific! She was able to help me locate and secure a property all over the phone. She promptly answered all emails, texts and phone calls and provided photos to me directly via email. As I was unable to view the property before seeing it, I was extremely grateful for the additional information. Finally, after moving in I was told I had to move again! I had been in the 12 month lease only 2 months… I contacted Holly and she was wonderful. She was able to begin showing the place immediately and was able to locate a renter to take over at the beginning of the very next month so that I would not incur any additional fees. I am so grateful for the prompt assistance and attention from Holly and Preillis Management! All the best to you :)

Horrible experience from the owner, Ron Prechtl on down. We are a charity for endangered children. Prellis promised us long term leasing, charged nearly $ 17,000 just to get the keys to the front door, then went back on their word and gave a 60-​day notice after 24 months. It cost us about $ 40,000 to move just in bare moving costs and lost income. This doesn’t include the amount of time spent packing and backbreaking work relocating the 50,000 books and furniture and equipment they knew we had before we signed the lease. Getting things fixed was like trying to get miracles performed. The garage leaked, causing thousands of dollars in damage (after they said it was water-​tight prior to the lease being signed) Water came through the foundation into the house. The bathroom fans needed repair. The shower doors lacked handles. The washer valves burst open and their emergency people, who actually picked up, never returned the call or sent anyone out. The toilet seat fell off. We would have to wait weeks or months to get anything taken care of. And when we moved out, they sent us a bill for thousands and thousands of dollars for time in the house when they had the only key. Not recommended for one instance. Run the other direction as fast as you can.

To Ryan Darby, Prellis Property Management
You can’t imagine my delight, Friday evening, when I returned from a long day at work to spot four lights burning brightly in the fixtures fronting our four balconies.
To me, this is what great property management is all about. Your helping me when I am overwhelmed with other issues in my life, and also: The fact that owner K (our greatest naysayer when we initiated property management) trusted you enough to call you (not us) with the problem.
Thank you again for all your hard work in our behalf.

This past spring I finally made the decision to take the big step and move
out on my own. Starting my search was a little nerve racking. I made a
call to Prellis Management and spoke with David. He took care of everything
for me from finding me a great place within my budget, filing out the application,
and completing the move in process. I never imagined everything would go
this well the first time. So far I have been at MY new apt for four months now
and everything it top notch. Thank you David and Prellis, you are a top class company.
Would recommend to everyone!

Prellis Property Management was very enjoyable to worth with. And I will defiantly be using them for future needs. I found their Customer Service to be excellent, and the vibe is great. Good people, good workers, just good all the way around.