Progressive Physical Therapy

I’m updating my previous review because I after comparing notes with a friend, I realize that this place is REALLY great. I feel lucky now. :)(
The only reason I knocked down a star previously is because I have heard that many Physical Therapy offices offer massages. However, they do a lot of soft tissue work as well as exercises and I have made a lot of progress. So I know it’s working.
1. Diane is the Director there and she runs a tight ship. I believe that it’s because of her that they hire Physical Therapists that are knowledgable, friendly, professional and courteous. She has been doing PT work for 38 years and it shows in her expertise on the subjects of physiology, anatomy and the latest therapy treatments. I know that I am in capable and STRONG hands. :)
2.I always ask Diane questions and she very patiently explains things to me.
3. Christine is amazing. She loves what she does and she is great at it. I am so happy that I see her for my female health therapy.
3. I always ask Christine questions and she very patiently explains things to me.
Honestly all of the staff from the reception to assistants are fantastic.
*They are popular and getting an appt is sometimes difficult so make sure you book far in advance for the upcoming month.

I love this place. The staff is friendly and everyone always says «hi» when I come in. For the most part the tables and equipment are in one big room together which some people may not like but doesn’t bother me.
My PT is Diane Poladian, the Clinical Director, and she is AMAZING. She has a very no-​nonsense attitude so at first she comes off a little brusk but she is very friendly and conversational once she starts working with me.
Once when Diane was out of town I saw Christine instead and she was also great. I would recommend either of them.

Been here for a few different injuries and they have been wonderful. Always accommodating me based on my work schedule. Very friendly staff and genuinely care about me getting better.

Very upset that upon arriving at the appointment today 15min pass my appointment time I was seen by my therapist yet didn’t acknowledge I was there. A simple I will be right with you would of just done. I understand it’s a busy place but the fact of having the courtesy on making you feel as if they cared a tiny bit rather than just being another patient would be great. After trying to change the appointment with the receptionist she didn’t seem to have any care in it. There was excuses. All I simply said was «it’s 15min past my appt. I would like to reschedule. It would of not been a big thing if I would of heard someone say I will be right with you. » all she could simply say was we are busy. Tisk tisk I’m sure if you would go into a business place you would of as well at least got acknowledged. I guess my expectations are higher when talking to someone that is a manager of a customer service place.
I’m sorry if anyone was stressed out at work but when you work at a place that you deal with alot of people you can’t take out your frustration on them.

Great people

Progressive Physical Therapy are not honest, up front, nor do they honor their word. Due to my mothers severe back pain, she needed to have physical therapy. We did our due diligence, called before making an appointment to research the cost of the therapy visits since we had to pay out of pocket. Per our discussion with Kim the therapy was to cost $ 68.00 a visit. She even reiterated it to us when we showed up for the first visit. My mother had four therapy sessions and received a bill two months later for $ 566!!! Nothing on the bill reflected 68.00 for a visit, there was no itemization and no explanation. There was never a discussion of any additional costs or exceeding the 68.00 per visit fee. We’ve called and tried talking with Kim and the billing company and both claim that services were rendered and payment is due. They practice deceitful billing practices, do not honor verbal contracts or provide explanations to their erroneous billing. DO NOT TRUST THEM!!!