T-Mobile

Thank you so much Jocelyn. She explained everything in detail, she didn’t make me feel dumb because I was clueless on why I needed to update my phone. My phone was shutting down until she transfered my very important pictures just everything so space was available. She was just amazingly patient with me. I feel like crying because a few days before that at another t-​mobile store in Reseda on nordoff and Reseda they treated me so mean. So t-​mobile company made up for it by having a awesome employee like Jocelyn so I’ll stay a customer I was going to leave this company.
Jocelyn you rock and the whole store when the employee next to you had a difficult customer he handled himself well please tell him.

T mobile sucks !!!
First off, I was given wrong information by an employee and when I asked their customer service, I was told too bad !
Not only were they rude — my problem is not resolved and I am stuck with a piece of crap phone !!
As soon as my lease is up, I am cancelling my service and I am going to go on every review site and write a bad review !!
Their employees will say anything to sell you a phone and when they are quoted — I am told .oh well …
Unbelievable!!!
On top of that, my calls drop at least 10 times a day — my texts don’t go through .
Horrible horrible customer service and phone service!!!
I should of stayed with my last phone provider …

READ THE FINE PRINT!
Tmobile offers insurance but they don’t tell you that for a deductible of $ 175, you get a refurbished phone while you continue to make payments for the price of a new phone!!! I didn’t even get the same gold Galaxy S6 Edge+ but got blue?! They say you can get a new phone in store instead of waiting to be mailed one but that’s for a $ 250 deductible! Now I know why the price is different although they didn’t bother to warn me in the store. I don’t go to this location anymore as their customer service is terrible too.
They haven’t once helped me solve any issues with any previous phones. Worse of all, my dad went in for help went he got a new smartphone and their response was that they couldn’t spend time teaching him how to use it! He was asking about adjusting the volume! It turns out that the volume on this whack upgrade phone they gave him, after 15 years of being a customer and never using their free upgrade program, couldn’t go any higher! He returned the phone and we never returned to this store. I’m looking into Verizon’s deals now. Tmobile might have great deals to reel you in, but their perks end at that.

Jocelyn gave me great customer service and went out her way and gave outstanding service although I waited for awhile I didn’t mind waiting for her she always gives great tips and goes out her way to do the job right. I recommend anyone with T-​Mobile service to come to this one and ask for Jocelyn but the staff is awesome as well.

I was here a few weeks ago to switch over from Verizon to T Mobile after being with Verizon for over 12 years. I was a bit skeptical and scared to swith from a comfort zone to a new company, but after speaking with T. Lang, I made the switch.
I was greeted nicely by all the employees and was specifically helped by T.Lang. Wow, he provided customer service beyond my expectation. T. Lang was the MAIN reason why I did the move from Verizon to T Mobile. We worked up a contract that allowed me to save close to $ 50 dollars on my bill a month.
Today I went in to get assistance with an app on my phone. You better believe that I waiting 30 minutes so that T. Lang could personally assist me. Once we fixed my issue, he proceeded to look at my account and set me up with new plan that saved me an additional $ 20 a month… YOU CANT BEAT THAT.
Overall it has been a great experience with him and with all the reps at this store.

I walked in to this location Devonshire and was greeted by John who i can say was one of the best helper that i have ever been in contact with. My son was so worried and was crying cause he thought his game would be lost but he conferted my son and went out of his way to help me with my kids phone fixing the problem and that put a smile back on my sons face. All i can say John is the best and this was not my first time he also helped me before and always the best. please let him know that his customer service and incredible. amazing inside and outside Beautiful and very inteligent. Please thank him and we need many people like John to help with our issues and our problems. I thank you many many times John. your the best!!! this location is one of the best in San Fernando Valley.

Great service Jon!
I didn’t buy phone due to promotion requires to buy insurance but Jon was eager to help me with all other issues with the plan and activation.
Jon saved so much time and energy!

LOVE THE SERVICE HERE! such great service they really explain what you’re getting into and how the plan works as well as what it offers. My boy Jon is absolutely the best he will help you as best as he can and even more than that he’s great and so helpful. Overall great service and environment!

Horrible customer service!!! This being a corporate store, I would expect better staff to represent your company. As it is, we have to deal with the less than superb service so you would think they would make that up with the customer service who deals face to face with customers. Megan, in particular was very rude and condescending and for the sake of the company, I hope something is done. I was a Verizon customer for 15 years and left them because of their horrible customer service and lack of appreciation and unwillingness to help their customers. I have no problem doing that here too.

I walked In here as a business customer who has multiple lines and I guess I came in at the wrong time because upon asking a simple question I was told by Jon that he can’t understand what I’m saying because I’m saying jumbled things, and after that shocking rudeness big surprise. The manager is on a conference call and not available to speak to me. Just go to the mall store.

I recently switched from Verizon wireless to T-​mobile. After much debate and loyalty to Verizon for years I finally did the switch. I can honestly say my service is great. However my experience with the financial transaction, was not the greatest. When I swiped my ATM card to make my $ 350.33 down payment and it kept saying «card not authorized». I tried three times with no luck. My boyfriend then tried his card and had the same response the first time. He then selected Credit which then their swiping machine approved. I thought this was the end of a new beginning with a great phone service company, NOT! When I came to check my account we both were charged for the phone. So we both payed the $ 350.33. After much huff and puff I finally got my refund. But I do have to say that their customer service was patient on their end. Customer service is something they truly do not lack! Even after dealing with a firecracker like me. I appreciate their hard work in trying to resolve the issue even though it was obvious it was the companies merchant machine the double charged us.
All I have to say is thank you to the staff for their hard work and patience, and specially to Andy R. their Retail Sales Associate who helped us from Day 1.
Thank you Andy! Definitely staying with T-​mobile!

The customer service that this store gives goes above and beyond the 5 stars that i can give out. I went yesterday with my mom and were greeted right away. We were helped by Jon T. and he was very helpful. He had an answer for every question we asked and when it came time to get pricing he was up front about what options we had. He even sold me on a new phone that i would have not given a second look at until he broke down the specs of the phone and compared them to the phone i wanted. Thank you Jon and the Granada Hills team for your great service and commitment to keeping T-​Mobile a customer friendly company. Oh and for those wondering I got the LG Stylo

Got a «new» iPhone 6 from here I asked the guy not to set it up. He handed me the bag with the phone. When my wife went to gift wrap it, we noticed that the box was not sealed. When I opened the box to check the phone, I noticed black marks on the side of the phone. I bought it back to the store a week after I got it to have it exchanged for a new one and they wouldn’t do it. They said I have to pay a $ 50 restocking fee. Also, the iPhone box looked like it had been dropped. They said they didn’t drop it and it could have been dropped when it was shipped to them. Bottom line, don’t go to this location, they sell used phones.

I will admit… T-​Mobile in general, is a HORRIBLY USELESS company, but the poor sweet people that work there just haven’t REALIZED it yet! Shea & Jonathan try SO HARD to make people HAPPY, but because of T-​Mobiles CRAPPY company policies, that makes it IMPOSSIBLE!
T-​Mobile does not DESERVE such hard working people, when they themselves don’t give a RAT’S ASS about their LOYAL customers! I tried for MONTH’S to get the VERY APATHETIC district manager, Jill Hamilton to call me back, but she just couldn’t be bothered!
My original problem was, I gave the El Segundo T-​Mobile store $ 700 CASH for a NEW phone. When the manager took it out of the box, it was dented and scratched. He REFUSED give me another one, and I hadn’t even left the store!!! Although the idiot signed the receipt testifying to that fact, I’ve been fighting with T-​Mobile for months, but they will only give me a refurbished one, and NOT the new phone I PAID for!!!
Selling USED merchandise as new is FRAUD!!!
THE 5 STARS ARE FOR THESE EMPLOYEES, AT THIS LOCATION ONLY!!!

As I entered was greeted right away by several employees. First and foremost is to be better than the other competitors, to provide better service and beyond. To be competitive in your industry you must have the type of experience of WOW. Thats great.
I’m sure by now all the competitors are going to do things to lure us customers in with different sales incentives and offers. Like sprint is doing by cutting your bill in half.
T-​Moblie needs to do something also that’s different, maybe by offering a new phone, just something different.
The store was nice and clean, most of all organized. Nothing real spectacular.
2015 Unilocal Challenge.034/100

I came in at a very busy time. They all said Welcome, like at Fat burger down the way. They took my name and reason for my visit. I thought I would be there awhile. 5 minutes later I’m working with Alan. Great experience. I switched from Verizon and got the same data plan for $ 40 monthly phone service included. Savings of $ 120 compared to Verizon. One week of service and everything is great with my Samsung Galaxy Note 3.

Jon rocks! Knowledgeable and super competent! Customer service at it’s best!!! I am selective in leaving comments, but this was well deseved! PATIENT AND VERY HELPFUL SALES ASSOCIATES! THANKS A MILLION!!!

Jimmy is the best staff there. I have been going there for about three years and he is the most helpful and the most down to earth that I have experienced. I love their new $ 5 a month unlimited phone call to international countries.

I would much rather visit this T-​mobile store than the one less than 0.5 miles from my place because the wait here is not long, compared to others, it’s almost hidden so it’s never really packed… sure there are other customers w/​plenty of phone issues but i’m usually in & out of this store w/​in 30 mins!!!
I visited yesterday to finally get a new phone after hanging on to my LG for about 3.5 yrs… don’t know how i survived but i did :)
Jon totally worked w/​me, explained the basics in non=phone-tech-lingo & super friendly, welcoming, helpful & polite~ And seriously he was probably only 24 yrs old??? no more than 26yrs old!!! His mama taught him well & T-​mobile is fortunate to have him on their team!
Getting the HTC one was awesome~it works as my home tv remote control too (to some this may not be a big deal, but I practically left Kansas & vortexed into the Jetsons)!! But the customer service that Jon provided made the upgrade experience well worth the 3.5 yr wait!

Oy vay their deals suck! I walked in already knowing what their competitors were offering and was hoping they could top the best of them. I personally thought that T-​Mobile was known for their low prices for somewhat decent service (reception) since we’ve seen their ads as well as used them as a carrier before.
The service we got was descent. I talked to a young man who answered all of my questions and really tried to portray their deals in a positive light. Yes, they have no contracts and will pay your termination fees but you are being charged full retail on your phones which is rather expensive if you’re looking for something up to date. Yes, you can «lease» your phone if you want but you’re paying more to lease for a period of time rather than purchasing the phone and paying a set amount.
Overall
Not the best deal you can find.