The Puppy Palace

I took my dog here a couple time and they did a great job, except my pup is a terrier with a beard and for some reason they cut it off. :-(I didn’t say anything because I asked for a cut. I guess I was supposed to specify that I wanted him to keep his beard. I just think it’s obvious that terriers should always have it. It hasn’t grown back yet sadly but hopefully it does soon.

Thank you Puppy Palace. They took real good care of my dog. They greeted with a kiss. The staff is super friendly, they’re service is quick and accurate. My pooch gets pampered, shampooed, brush, dried, perfumed and tickled. I can only say great things about their service, «I wish human hair salons were as detailed and showed and showed as
Much as love as The Puppy Palace shows their pooches!»
Well my friends try this place out, you will be very happy.

Ok this is place is one of the best in the valley I highly recommend been coming to this place for over 5 years an my dog BELLA loves it

Took my dog in for a basic wash and clean up. I thought they did an amazing job he came out looking super clean and his coat was shinning. I will definitely keep coming back to them.

IF YOU LOVE YOUR ANIMAL, PLEASE DO NOT– UNDER ANY CIRCUMSTANCES – TAKE YOUR PET HERE.
We normally take our dog to Tender Touch Grooming. However, this one time we made an exception due to the busyness of our original groomer.
When we picked up our dog we were SHOCKED. He was UNRECOGNIZABLE. His fur was completely shaved off! We love our dog’s fur and he was BALD. On top of that, our dog is known for his upbeat, playful energy. When we got him back he was skittish and fearful. This is NOTHING like our dog. He also did NOT have his proper collar on. They put a handkerchief around his neck instead. Once we took it off we notice a bright red CUT on his neck. It was HUGE! It look like it took a chunk out of his skin. It wasn’t just a normal tiny cut; it was a GASH. After a little while, we found 2 MORE cuts! He was Unilocaling from pain when we tried to clean out his wounds.
I deleted the pictures off my phone because I could not stand to look at them. I wish I saved them so you all could see. I seriously wanted to throw up. It was HORRIBLE. Although we received a full refund for our dog’s grooming and we were reimbursed for our medical expenses, I will never take my dog here again. Please DO NOT take yours here either. I could only imagine how they handle animals when no one is around.

Took my dog Pepito here for a shave and a bath. He usually gets sktish going to the groomers but he was calm going to this one. Cam back like a new pup, I will be going back to puppy palace. Thank you Amanda

Took both my large dogs in for a basic wash they did an amazing job dogs looked Great when they came out.

Amanda and Patricia are the best! My dog is happy to see them and that makes me happy! They always take good care of Tara and she looks great when we get her home. No complaints from us:) Melissa even helps me get Tara out of the car because I had recent surgery and she gets anxiety!
They always make her calm and beautiful !
Thank you all so much ! I would never go anywhere else !

This is the ultimate in dog grooming places… warm, friendly, caring and focused! Love it

My dog Harry and Zoey are not fans of baths (probably like most dogs) — But when I bring them to Puppy Palace, they are calm and happy– almost like I was leaving them with someone they know/​trust. By far, the best groomer place I have found for my two loyal family members!

No good, stay away. Also, they must use some type of industrial type shampoo, terrible smell. Can’t see where they take your dog either

We love our dog and we have trusted this place for years! They do a great job!!! I wouldn’t go anywhere else.

Took my dog on Friday afternoon for a bath. I just walked in asked if they had time to do a bath. My dog looked great and he was happy. I will never go any where but here.

I took my tea cup puppy to get groomed for the first time and wanted her to have the best experience ever. I didn’t know it would turn into a nightmare! Let’s just say that I’m nice for giving them a 1 star!!! So, I took her yesterday at this place for the first time, 10÷19÷13. I asked the lady that I needed her to be finished by noon because I had planned events to attend. She agreed and said she will try her best. They didn’t even bother to call me that they were going to be late, so when noon arrived I thought she was ready and I drove from North Hills to pick her up. The lady told me that my puppy was not ready because they had a «cat situation». I was upset because they could of called me and they didn’t. THAT’S NOT THE WORST PART! I had to cancel my appts and I told the lady that I would wait for her to finish, and she said ok. After 5 mins, some man (I think it was the groomer) came out and was holding my puppy in a cruel way, and dropped my 5 month puppy to the floor in a rough way and asked me to leave because he «couldn’t work under pressure». I got really upset and said that I canceled all my plans and that why would they do this? The man replied that he «can do this and they have the right to refuse customers to anyone.» He said this in front of other customers! My dog was so traumatized! She was shaking, dehydrated, and so confused. So I went home and called for the owner Amanda, and I explained to her about my situation and how her employees are treating their clients. She was VERY unprofessional and from our conversation she stated that she did not CARE FOR NEW CUSTOMERS WHO ARE FUSSY AND PICKY ABOUT THEIR PETS AND SHE ALREADY HAS A LOT OF ROYAL CUSTOMERS AND HER STAFF CANNOT WORK UNDER PRESSURE.
Overall, this place is a nightmare. I’m not a picky customer and I never asked for any special treatment, unless if I paid extra for it. I just wanted my puppy to have a wonderful first time grooming experience. It’s so sad to see that places like this are open and how poorly they treat their clients. PLEASE PLEASE do not come here. I have never been so upset enough to which it has motivated me to write a review. You have been WARNED.

Very friendly staff great place to take your dog. I was very pleased how my dog looked when I picked him up. I am glad I switched to this grooming place they are close to my house and the do a great job. I would recommend this place to anyone who wants a fantastic groomer. Definitely going back.

I’ve taken my dogs to many other places to have them groomed. No place is better than these guys. I moved last year so I have to drive out of the way to take them here, but it’s worth it because I am always satisfied with their cut.

I have to say I am very happy with the service I have received at Puppy Palace. First, they were extremely accommodating with my dog, they scheduled me immediately and they were done super quick! My doggy came out as happy and when she went in.
I will be using them again and recommending them highly.

I’ve taken my dog here several times within the past years and have usually come home satisfied with how they have treated my dog and how his cut has come out. Never had an issue telling them what I would like for him. He’s a very active dog and gets dirty very fast. I.E. rolls around in dirt and or mud. So his hair gets dirty and knotted pretty fast.
This last time they wanted to charge me $ 5 extra to unknot his hair. Then they tell me either they unknot his hair which will only be the top so the hair closet to his skin will still be knotted OR shave him. They apparently couldn’t just cut half his hair off. So I pickup my dog up before they did anything to him but was returned to me drenched in pee. I called and asked what happen the girl was very rude and snippy.
The only reason I ever took my dog here was because it’s literally around the corner from where i live. If I could I would give them zero stars. NEVER AGAIN!!!

We had been customers of puppy palace for a while now, and unfortunately the quality has really been compromised and I’ve now found a much better place to take my dogs. I’ve seen three cuts on my two dogs recently, and it really bothered me. I didn’t notice it until I came home but the cuts were on their underbelly area.
They used to have a window that you can see through, but a few years ago they tinted it so you can’t see a thing. I once asked whoever was working at the front why they did that and they said that the dogs would get hyper whenever they saw somebody. i don’t know if I buy that. If other places can manage just fine with transparent windows, I don’t see why they can’t. Another problem is that they keep your dog for 5 or 6 hours usually. There are better places in the area. I just found a place that keeps your dog for only two hours which is much more reasonable.
So although I feel bad giving them one star because I used to like them and they used to do a good job, I have to rate them based on what they are now, and I just don’t feel comfortable leaving my dogs there anymore.
Also, on a side note, I noticed a dead cockroach on the floor there the last time I was there. Nasty.

Beware dog abuse! Very unprofessional in there field!!! Both eyes on my dog were blood shot red. I mean to the point that I took her to the emergency room. Very disappointed. DO NOT Go here.
I promise