Universal Appliance Service, Inc.

I have not been impressed with this company. They have been out twice to our house and the issue is still not fixed. If it were not for the home warranty saying we need to continue to work this this company, I would fire them. They were rude when scheduling the appointment. I was told the last time if the problem happens again to call them back. Hello, after two visits, why would the problem continue? hello, people work and can not just take off waiting for an appliance to be fixed. with all the time I took off work, I could have bought a new appliance and it would have been cheaper. Not impressed at all.

These guys are good. One of the gentlemen who came out repaired my refrigerator years ago and recognized my house. I got lucky in finding them because the name of the company changed. Their work was good. I found it to be very expensive but I want my ice maker to work so I went ahead. My only criticism other than the cost is that they left my kitchen floor filthy and walked away. I disagree with the people who are giving this company bad reviews.
I do agree that the person on the telephone was nonprofessional and despite the fact that they had worked for me before could not find me in their database. Finding reputable companies in the service business is hard, at best and compared to another company who repaired my dishwasher in the summer, these guys look golden.

The worst professional experience ever as it relates to repairing our freezer. They were y, dispatched to us by the home warranty company, (see separate review). Our freezer stopped working so we call the warranty company they send this guy. He comes in open the cover looks at it and say — «nothing i can do here need new compressor». He then leaves the house and we wait… remember we have no freezer. a week later we call him and he says — «the warranty company didn’t authorized yet» — i call the company and they say — «sure we did five days ago». Call him back and now he got the approval and we have a time set for 5 days later. the day comes but they don’t show up… an hour after the time window we get a call that the tech dad is in the hospital and he can only come 3 days later. Friday they guy finally shows up — he opens the cover and says «this isn’t the compressor… other issues» but yet he insist on swapping the compressor — he doesn’t care. Before he leaves he tells my wife — remember what i told you this didn’t solve the issue and walks a way. important to note that he was a tech from a different company that they have «outsourced» the work to. On Saturday we wake up and surprise surprise the freezer is not working again. We call the tech and he says «told U so», we call the warranty company and they agree to send him back on Sunday to replace the condenser motor. long story short the freezer is still not 100% working because when he replaced the motor he broke the motor fan but that wasn’t covered. these guys are just not professional and they seem to be dishonest as well when it comes to working with the warranty company.

I barely write reviews. But the horrible service I was given by Universal Appliance Service, Inc. made me go to Unilocal,retrieve my username password and do so. The person answering the phone was so rude and impolite that I knew I would not have much success with them. Unfortunately this company was chosen by my home warranty company and I had no choice by going with them. When they guy showed up he spent less than 5 minutes checking the fridge and after that he said he has to talk to home warranty people. I asked him several times what the problem was and he was keep repeating himself «I have to talk to the insurance company.» Looks like I did not deserve to know what the problem with my fridge was. I am not sure about the other good reviews but these people need extensive training and be introduced to the concept of «customer service». Instead of hiring an IT guy to respond to the comments on Unilocal they need to invest on Staff Trainings!

Can I put zero stars??? I cannot believe anyone would be happy with this company. They are beyond unprofessional. I was forced to use them as my warrant company sent them to my home for service. After them sending people who were not capable of fixing Uline fridges, waiting weeks for the parts to come in with the frdge sitting in the middle of living room, they finally gave me an appt. on Saturday morning and they can only come Saturday morning at 8−10am, as the tech was leaving for vacation and only worked until 12noon. At 12:30 am I called to see where he was and allegedly, he got in a car accident with the part. I get another call Monday that they can come next day between 10−12noon. He shows up at 1:15 pm and starts making personal phone calls about his accident and that he has no money and cant pay, but doesnt want to give up his insurance info either. Then starts making calls in Russian. This goes on for the first 45 minutes while my husband is just waiting unable to go to work. These are very loud and inappropriate calls to make at someones home when you are there to do a job. My husband wanted to kick him out but I called Fidelity and they contacted the owner of the company Igor. Igor is some piece of work. There is a reason why this employees (or son or cousin or uncle) are unprofessional, as he takes the cake. He then calls his employee and they both mad at my husband for reporting this to Fidelity. The technician then threatened to leave mid-​way through. How about you do your job and leave!!! I then called Igor and asked him again to please have your tech stop with the calls and do his job and leave and he said I was abusing him and hung up the phone. Loser company. Gave my feedback to Fidelity. Never again will they come to my home. I hope Fidelity stops calling them on jobs as well. They are an embarrassment to small businesses everywhere.

Guess what broke now? Homeownership isn’t what it’s cracked up to be, folks. Really beginning to wax nostalgic for the old days of apartment living in Laguna Niguel with all those new buildings and new appliances that didn’t belong to me and I didn’t have to worry about, and if they broke you just called the super… Anywho. Here is my friend and I planning our food for our camping trip the next day, when suddenly the refrigerator begins to vomit water all over the kitchen floor. We are both amazed and stunned and in that state of ‘deer in the headlights’. Then we spring into action and get the towels. The water is coming from — who can tell where? I call Igor almost immediately, who tells me there is some place to turn off the water. I locate it, and avert a disaster (unlike my neighbor). Here’s the thing about Igor: If it’s really important, he will come right away. It was just my water dispenser line, so it wasn’t urgent. That’s fine. He and Paul work it out, and bada-​bing bada-​boom, it’s repaired in 24 hours. The damage: $ 280. Sensing a theme here? JUST SAYING. Seriously, though, Igor, thank you.

Very nice guys. One came out the day after I called and showed up on time. After looking at my dishwasher he said I would need a new motor. He told me it would be in at the end of the week and be back then to install it.
The motor ended up coming in earlier than we were expecting and the younger guy came out to install it. But after looking at it and playing with my old motor he said he was able to get it working. He could of told me that I still needed the motor and I wouldn’t have known any better.
I saved over $ 300. I would call them again and recommend them.

I had a great experience dealing with this company. Igor was prompt, detailed and very friendly. Not to mention his prices are fair. He came out to my home to fix my Kenmore front load washer. I would definitely do business with him again.

called them from Unilocal to come fix our fridge ice line which had a leak. they showed up quickly, did an overall tune-​up on the fridge, explained what was going on, and replaced the old plastic ice line with a more durable metal one all for what seemed a fair price for just over an hour of work. will definately use them again!

DON’T LET THIS COMPANY INTO YOUR HOUSE!!! They were sent to our house by Fidelity Home Warranty to fix our oven and our dryer. The man never examined either appliance and simply said that the problem with our dryer was a clogged vent line and the problem with our oven was only that the thermostat probe was loose in its clamp. The man then pushed the thermostat probe a little further into its clamp and asked for a service call payment. He left after we refused to pay him because he hadn’t done anything and we KNEW THAT HIS DIAGNOSIS WAS WRONG FOR BOTH APPLIANCES. We then asked Fidelity for a second opinion and the new company that Fidelity sent found and replaced broken air recirculation parts and broken thermostat sensors inside our dryer and he also found and replaced a faulty igniter in our oven. After the repair from the second company, both appliances are now working perfectly and the problems that needed to be fixed clearly had nothing to do with either our dryer vent line or our oven thermostat probe clamp. The guy from Universal Appliance Service was simply too lazy to even inspect the inner workings of either appliance and just wanted to collect a payment without doing anything and leave. Libel laws do not permit me to call this Universal guy what i should call him here, but you can insert your own words as you please!!! I will never let this company into my house again for any reason and i advise you to do the same!!!

Walked in there last week while I was waiting for my car to be serviced down the street (at a Unilocal recommended shop) and asked if he had a part for my 20 year old stove top. Murphy tapped at his computer and, a couple of key strokes later, there was the part on his screen. I’d been looking on line on and off for a year and a half and couldn’t find it. Called Bosch, and they said they no longer made the part for my model. To be sure it was the right one Murphy had me e-​mail him a picture of the stove top. He got the part. He knows his products, great service. I highly recommend Murphy and his store.