Mike Brown Chrysler Jeep Dodge

I have no experience with sales. Their service department is awful. They treat you like they are doing you a favor by allowing you to bring your vehicle to them. I took my truck in for a recall on two items. I made an appointment, letting them know it was for both items. When I arrived a week later, I was informed that they might not have one part and that the burden would be on me to continue to call to see if they had the part in question. When I asked if they could hold that part, I was told they couldn’t. When I asked what the point of appointments was, the service rep shrugged his shoulders and stared at me. I’m glad this is recall work. I would never spend a penny at this dealership. When I get my truck back, I will gladly drive to Ft. Worth to have future service done on this vehicle.

We bought our car here in 2013. The sales department was fine. Nothing spectacular in any way, but nothing below average either. However, the service department really sucks, and that’s something that you should absolutely keep in mind when buying a car, so shopper be warned! They have forgotten about appointments that we carefully made, forgotten about us when we were sitting in their waiting room, lied about wait times, and taken days upon days to fix relatively minor issues. It shows a complete lack of respect for the customer. We will never buy another car from Mike Brown, nor would we refer this dealership to friends.

Advertises vehicles that they do not have on their lot online. Then when you call they confirm the vehicle is onsite they lie and tell you it is 50 yards to the right of the building. Drive from Arlington and they tell you that the vehicle is on a truck on its way and will bet there the 28^th when today is the 19^th. I’ve been looking at this vehicle since the 18^th online.

I have bought 2 vehicles from this dealership now and it only took me an hour max each time. They dident play games with me. They were straight to the point very transparant and dident keep me all day.

John Fletcher worked hard for my business, followed up great and put all Dallas Ft. Worth Dealers to shame. Frankly, he was one of the best Jeep Consultants I have ever worked with before.
He did what he said, was pleasant, straight shooting, and I felt like family with him, the Sales Mgr. and the Finance Manager before I left. All hard working, good people that still understand honesty and integrity.
If you want a Jeep, or anything else they sell, don’t waste your time going other places, take a beautiful drive to Grandbury with someone else, and an even better drive home in your new Jeep!!!

About Mike Brown Chrysler Dodge Jeep Sales and Services in Granbury, TX
Thank you for considering us for your automotive needs near Fort Worth. We sell the exciting new Chrysler, Jeep and Dodge models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you.
Browse the Mike Brown new and used car inventory online, submit any applicable forms, then come in for a test drive and talk with us about our fantastic car loan and lease options. You can also request more information about any of our new or used vehicles, auto parts, or auto repair and service, by using our contact form or by calling the number above. Check out our Chrysler Jeep & Dodge Reviews for Granbury.
The Mike Brown Car Finder form is a convenient way to have us search for the vehicle you want. Submit it right now, and we will contact you when we find the vehicle you have described! Our new and used car dealership is located at 4960 E Highway 377. We have served customers from Fort Worth, Cleburne, Stephenville, and all over the greater Granbury area.