Enterprise Rent-A-Car

What a horrible experience. When I came in to pick up the vehicle I reserved over a week earlier, I was told that a debit card would not work for payment. This is the first I had heard of it. The representative just wanted to justify the policy, instead of find a solution. Finally I told him I didn’t care why the policy existed I wanted to know how he was going to help me get a vehicle. We found a different vehicle that did not require a major credit card, but now I had to come up with two printed bills. Who in the world has printed bills anymore? Some of the items I could have come up with were not acceptable. there had to be a phone bill or utility bill that had my name and address on it. Again, who has printed bills anymore? The policy was unbendable so enterprise will not get the $ 400 I had been planning to spend to rent this vehicle to take seven elderly folks out for an afternoon. What a horrible horrible policy, terrible representatives, poor communication. Don’t waste your money at this establishment.

Very helpful. Associate named Miguel helped us out. He was very friendly and went out of his way to help us get a truck rented when our motorcycle broke down. Thanks. If I am ever in that town again and need a rental car, Enterprise is where I will go. A+ all the way.