Transwest Trucks

Most expensive, rude & incompetent shop we have ever done business with. Will never go back here for service or purchase a truck. On 3-29-22 we took our 2011 Isuzu NPR truck into their shop for a failed DEF sensor, sending unit replacement and the ABS & brake lights were illuminated on the dash. After seating on the truck till 4-8-22 they finally supplied me with a $5,781.63 quote. On 4-20-22 a month later William "service writer" said that the truck repairs were completed for the total amount of $6,370.06, so an employee & I made the 160 mile and whole day trip to bring her home. William collected payment in full and said that truck was good to go after a long test drive and final inspection. We got into the unit and realized immediately that the brake and ABS lights were still illuminated on the dash. Needless to say after paying more then was originally quoted our truck was not repaired accordingly and we left extremely disappointed. William gave us a ton of excesses as to why the truck wasn't properly diagnosed or repaired. On 4-26-22 at 3:55pm I spoke to Marcus the "shop foreman" & he supplied us with an additional quote for an additional $3,415.89. I called them back immediately to dispute the excessive charges especially labor, 200 in shipping and handling of parts. Odiously they were not being overnighted. Marcus said that he would happily remove the $530.03 speed sensor part along with an additional $200 in labor for wasting $700 in employee time/pay and fuel for the first incident which would bring the total cost down to $2700.00. I agreed that would be fair, and had them proceed. On 5-6-22 Transwest emailed me the final invoice of $3,494.59 and said that the truck was completed and a long test drive was preformed. Of course they failed to remove the speed sensor and any of the additional labor charges on their finally invoice like they said they would. On 5-10-22 at 11:30am an employee and I returned for our truck. I inspected the truck before going inside and getting the keys, only to noticed that the throttle peddle was broken off and laying on the floor in the truck. I can only assume this happened during their 2nd test trip and final inspection. Of course I was beyond frustrated and disappointed. I went in for the paperwork and requested to speak to a manager and the lady at the service desk was extremely rude and said that he wasn't available. Almost $10,000 and a month in a half later without our truck no manager's have contacted me. Do yourself a favor and shop around first

On Sept. 24^th, 2010 to Sept. 30^th, 2010
BE WARNED!!! ((((((DO NOT USE THIS SHOP– THEY RIP YOU OFF AND CURSE YOU IF YOU ASK QUESTIONS))))))))
Hi, my boss and I are «Independent Contract Drivers», we had a very bad experience with «TRANSWEST TRUCKS». Our Semi truck was towed into this location for inspection and repairs of possible, injector, turbo and/​or head gasket issues.
The shop mechanics did a pressure test on the following day, after bringing in the truck. Hours open for a Saturday are 8am-​12pm (noon).
«I» went in at 10:30am and found the only mechanic working that day «JOE» sitting in the office playing cards on computer and making copies on copy machine, I spoke to him for an hour. He said he had been working on our truck and he never even got back to work the whole time I was there.
(I went to see what work was done. Only a pressure test, on the Compressor was done).
On following Monday, my boss and I went into shop and truck and tools in same place as on past Saturday. We were told that the specialist mechanic comes in at 11:30am that day, and he will work on truck. At 1pm same day my boss and I went back into shop and talked to mechanic, he had removed the Valve Cover and pulled out injectors, then told us he had to go work on another truck. (I slipped into my truck and took a nap while it was in the shop, mechanics didn’t know). At 4pm I left truck to meet boss, we went into the office and shop Supervisor said mechanic is working on our truck and had been. (They didn’t know I was in the truck and «NO» mechanic did any work on truck the whole time I was in the truck). We were told they would pull the head off the truck that same day, which they had some time left, from 4:30pm to 8pm to do so before they close.
At 8pm. my boss and I were in our secondary truck outside at the curb and seen all shop personnel and office, they left for the night. So we left, the following morning my boss went to shop at 7am to see our truck and what had been done, (took pictures). The head and injectors were pulled and all in a neat order. So we left and came back at 7pm and tools and parts were still in same order as in morning… NO WORK WAS DONE ON THE ENGINE, NO TESTING FOR THAT WHOLE DAY. (They only did actual 6 to 7 hours of work, but were charging us for 12 hours) So we spoke to them of this and they didn’t like it.
We found another 3 shops in town, that could do same job, be done by now and cost only HALF the price. So we told this to John, of how we were being screwed over for LABOR HOURS and no mechanic actually had spent that time on our truck, due to we were there everyday checking in on them. We argued with shop personnel and so we asked customers of their experiences:
Customers stated:
One had been there for 14 days to get their engine turbo fixed and paid an outrageous amount, around $ 8,000 dollars or so.
Another customer said, they had been there a MONTH with their RV which needed a transmission front seal replaced, the shop ordered the wrong one and had to reorder the correct one, they paid around $ 12,000 dollars for a seal, mostly was labor charges and they said the mechanics were hardly ever working on the RV.
A third customer said, he had his truck brought in for an electrical issue, and had been there for 2 weeks and paid $ 4,000 dollars for a wire harness and it DID NOT take care of the problem.
Then us, we were charged around $ 3,000 dollars and never got full service, our engine never got put back together and we offered to pay to have it reassemble, but shop manager would not do it, because we looked into other shops and told them of how they were PADDING THE BILL, with labor charges and the mechanics had not spent those hours on our truck. ALL OF US WERE JERKED AROUND!!!
THE SHOP SUPERVISOR, CAME OUT TO ME OUTSIDE WHILE 2 OTHER MEN WERE ASKING WHY A TOW TRUCK WAS TAKING OUR TRUCK. (WE WERE GOING TO «STEWART STEVENSON’S» PROFESSIONAL CERTIFIED SHOP) «JOHN» THE SHOP SUPERVISOR TOLD ME TO TAKE MY «FUCKING ASS» AND GET OFF HIS PROPERTY!!! He did this in front of other customers, so I went into the office to tell the office manager «DAVE» and even he yelled out, you have your truck, it’s being towed, so what do you want me to do?
I HAVE FILED WITH THE BBB (BETTER BUSINESS BUREAU) OF COLORADO AND THE «ATTORNEY GENERALS OFFICE» OF COLORADO AND THE BAR (BUREAU OF AUTOMOTIVE REPAIR) WITH THE STATE OF COLORADO.
Transwest over charges, takes their sweat time, pads the bills, and lies about how long it will take to do the job. THEIR FAVORITE LINE IS: «IT WILL BE DONE… TOMORROW». But, tomorrows never comes, until weeks and even months later.
((((((((CALL: Stewart Stevenson’s“s on US 50, of Grand Junction, CO. If you value your assets, time and money))))))))))))))))
They are former past employees that do great quality work and they don’t SCREW YOU AROUND, nor do they curse you for asking questions or looking for what is best for you.