DFW Scooters & ATVs

We purchased a hoverboard for our son from this business. The day we went in, the store was crowded but my son found the board he wanted and we went to the office to check out. He told us if we used a credit/​debit card the price would be $ 450 but if we paid cash the price would be $ 400. So we gave him cash and he gave us the scooter and he walked into the office, I ASSUMED he was printing our receipt so after a few minutes my husband walked back there and asked about the receipt and he refused to print one! So after a arguing back and forth and our children witnessing all of this we decided to take the scooter and leave. I didn’t give a bad review at that point BUT yesterday my son was riding his board and smoke started pouring out of the thing! It burned the bottom of my son’s feet, the wheels locked up and it threw him with force onto the concrete, this all happened within seconds. He was pretty banged up but not seriously injured, thank God he was wearing a helmet. My husband couldn’t even touch the board because it was so hot, but there were no flames. We left it outside all night as we didn’t want it to set our house on fire! We called DFW Scooters today and explained the situation, I asked if they would be willing to just give us a refund and dispose of the board for us and they rudely told me that they do not issue refunds, so I said ok can we exchange it for another one because I don’t want this one in my home for fear of a fire, again I was told no. So then he tells me if I purchased a warranty they would work on the one we have for a fee! Warranty!!! You wouldn’t even give us a receipt for the thing after you took our $ 400 in cash and put it into a lockbox! We were never even offered a warranty! At this point he hangs up on me, I tried calling back multiple times and they wouldn’t even answer the phone. So I have reported their company and the product to the Consumer Products Safety Commission, besides that I don’t know what else to do other than warn other consumers about their unethical business practices, horrible customer service and extremely dangerous products. We are grateful that our son wasn’t severely injured and that our home wasn’t destroyed by this faulty product. This was an expensive and unfortunate lesson learned for us. Please think twice about purchasing products from this company, especially if your kids will be using them, they are selling items that could potentially be life threatening and they refuse to take any responsibility for it.

A number of reasons earned this «non-​BBB accredited business» the lowest score from my experience.
1.) The website pricing is misleading.
We wanted to get a go-​kart, and found these prices lower than anywhere else. I even called to confirm the price on the go-​kart I was looking at, and I was told «yes, that is the price». When I drive an hour to their location, I find out that there is a $ 340 «setup» fee, for having the go-​kart ready (put together with wheels and motor in place, battery charged, gas in the tank). Wasn’t expecting that. I would have never chosen this place so far out of the way, when that $ 340 adds the total to similar pricing from a local dealer.
2.) Poor Quality
We used the go-​kart for 1 day. 1. We kept it in a garage and wanted to take it out again after a month. After several failed attempts at getting it started, we charged the battery overnight. With battery full, we finally got the go-​kart to start, but then it would soon die out. After noticing a leak from the motor, we took it to a local mechanic (atv and riding mower specialist) and he suspected an ignition coil issue. He can’t get parts for these types of motors anywhere nearby, not to mention that he doesn’t want to be associated with something so low in quality.
3.) Free helmet?
The purchase included a free battery charger, toolkit, and helmet. I was told that they were out of the free helmets, but I could purchase one for $ 40 or a larger one for $ 80. No thanks. The next shipments of «free» helmets would be delivered to the store in a month. I was told that they would call me to come pick one up. I asked them again to confirm that they would call me, and they agreed. It’s been 3 months and I never got a call.
4.) Warranty
There is no warranty on the full go-​kart. There is only a warranty on the motor and there are special requirements on that. Warranty is ONLY good IF: customer brings it to the store, pays for labor, and pays for other non-​warranty parts.

First I saw there website on DFWS​COOT​ER​SAN​DATVS​.COM when I was searching for a school went to there store in Grand Prairie I was surprise with there great selection not only that they had plenty of Atv go kart dirt bike in stock. After I purchase made purchase on the scooter they give me full run down on the scooter and give me free helmet and gloves. I will for sure recommend these guy to all my friends and family keep the good work Sam and andy !!!