B & B Chimney Sweeps

It’s fireplace time in Michigan and I currently live in a home where the fireplace has not been used in some time. I am very satisfied with the service provided by B & B who came to clean one of the flues. My first good impression was that they arrived early to the appointment. I arrived at my house 15 minutes prior to the appointed time and they were waiting for me in the driveway. (Love it!) They also inspected and took pictures (as I requested) of the chimney both in the attic and on the roof and did some minor repair/​caulking around the flashing. They brought clean drop cloths and were very careful when removing their equipment. Best of all, they patiently answered all my questions. The only reason this is four stars and not five is that it took awhile for them to return my message when I called to make the appointment. Otherwise, I am satisfied and I look forward to working with them again!

Would someone please explain to me why B&B requires $ 95 to give an estimate? He came recommended, but I had two previous estimates with no charge for the quote. Secondly, I called once a week ago and never got a call-​back. This time, someone answered the phone but gave me the bad news about the charge. How hard do I have to try to do business with them? On what basis can I proceed with them if they are going to be difficult?

Larry was suggested by our home inspector as «the best in Grand Rapids». He came by to inspect our fireplace, chimney and the chimney for our water heater. We wound up having him perform all of the repairs suggested as well as replace the old, worn gas log set which was in the house when we bought it.
Larry showed up early and though they were scheduled for two days, he finished in one. He even found a few spots outside on the back of the fireplace which needed sealing.
I couldn’t be happier with the service or the clean up afterwards. Our fireplace no longer has cold air pouring out of it during the day and keeps the room nice and warm at night. I can’t recommend Larry and the crew from B&B highly enough!