Baymont Inn And Suites Grand Rapids

Definitely not my first choice for a hotel, but everything else was book during my overnight business trip to Grand Rapids. The hotel is not friendly and inviting. It is poor looking from the outside and felt unsafe. The main doors to the lobby were left open most of the night. The extra room locks on the hotel room door were missing. The lobby and room had a funny smell to it. The cover for the light over the bathroom sink was left laying across the bathroom sink. The pillows were old and lumpy. There were stains on the bathroom walls. The tile was coming up in places on the floor. Definitely would NOT recommend this hotel!!!

I stayed here for two days while in town for business, and actually had a positive experience (despite reading other reviews). Yes, you get what you pay for. But the room was clean, the breakfast was hot, the staff was friendly and helpful, and the cost was affordable.

I know everyone says this, but if ever there was a need for a zero star rating, this would be the case.
Rented a room because my kid was having a swim meet out there very early in the morning. What a dump this place was. There was half eaten pretzels all over the floor from god knows how long ago. The bed and furniture smelled like shit, and the bathroom had mold everywhere. Not just the shower curtain, but the walls and ceiling.
I would not recommend staying here, as it has not clean. Probably hasn’t been cleaned in years.

You get what you pay for. Definitely not luxury by any stretch of the imagination. Staff was attentive, however, they were ALWAYS hiding in the back office. But if you were lucky to get them to come out from hiding, they were friendly. Breakfast was limited, but decent.

We travelled to Grand Rapids for my daughter’s softball tournament. With a group rate it was $ 98 a night, normally that would be an average to above average price. But for a Hotel without a swimming pool I consider it high. Without the group rate the price per night would have been higher.
The door to the bathroom in our room did not lock. The bolt missed the hole by a couple inches. They only give a towel per bed in the room. We had two queen size beds with three of us, we only were given two towels. This was the case with our entire group. All of us had to go to the front desk to ask for more towels, they would only give us one more.
All the rooms had an odor in them. Some complained of smoke ours just smelled musky.
Do not recommend unless it is the only thing available.

we booked a room for our employee through Priceline. The sheets and pillows were stained with urine, blood and other unidentified stains. Management supplied new sheets, but told employee to change them himself. We asked for a refund, which management refused since the ‘bloody pillow had been washed’ although the manager, originally stated that he had no knowledge of a blood stained pillow… and the guest supposedly asked for clean sheets more than once (employee denies this).
The lack of concern for the safety and comfort of the guests, as well as a disingenuous attitude are disturbing. I have photos of the bedding which the hotel has no interest in seeing. I cannot post pictures to my review on Priceline… and they pass all issues back to the hotel instead of addressing my concerns.

HORRIBLE ! Don’t book here. Absolutely filthy all over, cc fraud occurred with me. Rude staff. Obviously a placement hotel for those unfortunates and they were a ROUGH around the edges group. When you arrive at a hotel that has garbage overflowing to the curb at the very front I knew I mad a BIG mistake. Visual pics of hotel online is not how it looks now.

Staff was helpful and attentive.
This place is starting to show its age. Floors and furniture stained, tub unable to be cleaned, shower rod barely attached.
Property maintenance could have been better. Stairways, floors and carpets throughout were filthy for the two nights and three days I was there. Same empty pack of Marlboro reds on the floor of the stairway for two days. Same full garbage can on third floor for two days.
Sheets and towels were clean. This is where it ended. Definitely NOT worth the price. Gets a DNR rating for do not return. Too many other options in the neighborhood. Even waited to get home before showering!

I didn’t stay here, but I got to experience the check-​in process with my guests and tour the room and amenities. The price seemed just right.
The front desk staff was prompt and courteous, very helpful. They even asked which floor my guests preferred.
The lobby was okay, not a lot of space to sit or relax, but that’s okay. The business center looked decent enough and clean. The room was okay, nothing special by any means, the bed was very comfortable, however, it looked like there was some drywall damage from perhaps water, and then a few other small holes in the wall above the bed where it looked like they attempted to hang something, but never repaired it.
There was some dust on some of the ledges of the artwork and such, but all in all it seemed okay other than some of the dust left behind. It looked like there was some maintenance issues in the bathroom as some of the walls looked like they needed to be touched up with paint, and the fan/​toilet were both noisy.

Stayed here at the end of May 2014. Not the newest hotel, but clean and comfortable. They are undergoing some construction to be the first hotel in the area to have a handicap accessible room with 2 beds! We had a whirlpool suite that was very nice. Ads for local pizza delivery in the room was great, so we could order dinner. Kids were jumping around in the room upstairs, sounding like elephants at 11pm (can happen anywhere), so I called the front desk, and they talked to the family upstairs to get them to calm down.

GROSS!!! Do not stay here, BED BUGS! I woke up in the morning with a bed bug crawling on me, jumped out of bed there were 3 more crawling up the wall, I pulled my sheets back and there were 2 more in my bed! The hotel didn’t give me my money back or anything… not even a phone call that I was told management world reach out to me and still no phone call. Goes to show now they care about their customers. DO NOT STAY HERE, YOU HAVE BEEN WARNED! BED BUGS!

This might be the best of the less expensive motels in the area. It’s got good location, right off the Interstate, right by a good Meijer store, surrounded by fast food and other shopping. The service was good, housekeeping excellent, the room clean, water pressure adequate, bed was big and comfortable, WIFI free and fairly responsive. Third floor end of the hall rooms are best for quiet. Exercise room has only one elliptical and one treadmill, but that was all we needed. Free breakfast included more than the usual bare minimum, and the coffee was okay. The two or three area motels that run cheaper than this place are downright scary. This place isn’t frightening at all. When we’re going to spend any time besides sleeping in a hotel around here, we prefer City Flats, or the Amway Grand, but when we’re spending the night, or a little tight on cash, we’ll take this place.

Nice, clean room and courteous service. Free breakfast. Perfect for the price we paid with AAA discount. Décor of the rooms and main areas is nice, flat screen tvs in rooms and breakfast area.

Room was nice and clean. Service was good.
The only issue was the bed. It was horrible. You could tell everyone laid in the SAME EXACT spot every time. There was a visible dent in the matress on the one side. It was like rolling into a ditch.

Nice but a bit dated, old tube tvs. Clean and cheap via priceline bidding, kind of out of the way, not exactly downtown…

I got a room at a great rate through priceline. The front desk was not bad but she wasn’t good either. I only waited about 5 minutes for her to finish a conversation with her coworker behind the counter. She gave me an accessible room with queen bed on first floor. And she also offered $ 20 upgrade to a king bedroom… but well I paid $ 35 for this room so I didn’t want to take her offer. Room was small but clean.
Complimentary breakfast was simple. No swimming pool.
Fitness room is small and it’s actually modified from one of the guest rooms.
Free SLOW-​speed internet.
Overall, I am okay with this hotel for a night sleep… but if you plan to stay for more than one night, I recommend to stay at other hotels such as Holiday Inn for a better experience.