Courtyard Grand Rapids Airport

This hotel room and lobby was very clean and up to date. From the moment we walked in, every worker that we interacted with had a smile on their face and they were always willing to help. It is located near the express way and is a short drive to downtown Grand Rapids, shopping, and much more! I would definitely stay here again!

This hotel is clean and relatively newly renovated. Its big problem is that you can hear everything from rooms next to yours.

Better to skip this place. They didn’t make our beds for two nights, couldn’t figure out how to turn off the flashing light for messages on our phone, and the food service in the lobby was inconvenient.

Average stay compared to other Marriott experiences. Shower head was not forceful enough to wash shampoo from hair. Bed not as comfortable as others. Friendly staff. Nice lobby area with food and drink. Nice outdoors seating beyond pool but could have been cleaner.

Marriott should be embarrassed that their name and logo is on this place. This is the 2^nd worst Courtyard I’ve ever stayed at in 24 years! Lobby is closed and under construction which is not noted at all on their website. When I check in I’m told, «oh by the way“‘ no satellite tv, the entire system was «fried» over the weekend and no tv at all in the hotel. SERIOUSLY, it’s Wednesday Night and this supposedly happened over the weekend? I was offered 5,000 points for the inconvenience. Fine. I decided I’d simply work in the room on wifi and manage. Well, after being on wifi for 15 minutes, wifi goes down. REALLY? Check in clerk says they are having server issues and trying to get it back up. No more wifi for the night! I go to the bathroom to shower and the wallpaper is peeling off the wall, the shower is not dirty but in need of a serious retile. I wore my socks in the shower!
I was planning to stay 2 nights but couldn’t check out fast enough in the morning. When i told the check in clerk I was checking out a day early she never even asked why. I assume she knew. I would have had a better experience sleeping in my car. Extremely disappointed in this property owner and Marriott in general!

Beds and pillows are terrible worst sleep ever. Staff is friendly rooms are slightly outdated but the conditions to sleep are awful.

Noisy property.

Ineffective air conditioning in common areas and in individual rooms. A/​c units set on the coldest possible setting seem to operate as fans only with no significant cooling.
This may not be a big deal most of the year, but makes it uncomfortable in the summer (high temperature was between 90 – 95 during my visit).

2 nights here over the weekend, exactly what I had hoped for in a Courtyard. I see the other reviews are somewhat blah. To me, service is always great at Marriott properties regardless of the brand. My room was fine, had a balcony I didn’t need but the room was clean and just what I needed. This place did not disappoint and I would totally return. Staying here allowed for more money to be spread around Grand Rapids, so we all win.

I was sad to find that this property had not been renovated yet to include the new Bistro Café and updated individual room décor. The lady at the Front Desk said that all Courtyards must be done by 2015. I assumed they were all completed now because this is the first one I have discovered that has not been renovated (I travel A LOT on business and always stay at Marriott properties when possible). The service was good and my stay was okay, but I was even more sad to learn that they don’t have a liquor license so I was unable to have buy a beer from their concessions at the front desk :-(Hopefully they will get this hotel on the list soon, because it could use some TLC and some additional administies!

It’s okay. There was a time when the Courtyard by Marriott was my travel hotel of choice, but that was a long time ago. Marriott has other brands under their banner, and I have stayed in several other ones. Frankly, Courtyard priced itself out of my expense account range.
I recently made a trip to Michigan with an associate of mine, and he made the hotel reservations for the trip. He also usually stayed at the Courtyard, so this was not a surprise to me at all.
The check-​in procedure was quick and easy, although the reservation got messed up. We were supposed to have two beds, but wound up in a king room with a fold-​out bed. We didn’t really care, the only reason we needed a room at all was to sleep, because we had other obligations.
The property is convenient to the Grand Rapids airport, and there is wide array of restaurants and services nearby. It is a few blocks to I-​96. We visited the Gerald R. Ford museum in downtown Grand Rapids, which is only minutes away on I-​96 and I-​196.
The room was clean and while not spacious, was fine. The second night, housekeeping had made up the fold-​out bed, and we found candies on our pillows.
Overall, our experience was fine, the rate was good, and all went well. If I ever need to return to the Grand Rapids area, I would seriously consider returning to this property.

Definitely not the best courtyard I have ever stayed in. Guess the renovation crew hasn’t made it up to this part of MI yet.

Pretty much a standard Courtyard. This the rooms and bathroom specifically could use some better lighting as they can seem a bit dreary sometimes. The TV is still your old standard tube TV (come on hotels get with the times). The room and bed are nice which is what you mainly care about I suppose. The staff was nice. The rooms could probably stand a upgrade to refresh them a bit and make them slightly less stifled.