Lowe’s Home Improvement Warehouse of Grand Rapids

The staff here is pretty knowledgeable… During the day. At night there tends to be a lot part timers working. So if you have serious questions make sure to come during the daylight.

I like Lowes and the Plainfield store in particular.
I know of the store pretty well so don’t have trouble finding things. If I can’t find it I ask an employee and the always walk me to the product instead of just pointing me in a direction.
In addition to the usual hardware, they have a kitchen and bathroom remodeling area with knowledgeable personnel.
The self check out lanes keep things moving fast and there is a large parking lot out front.
Nice store!

This place definitely deserves a middle of the road rating. Have had bot positives and negatives here — usually on the same trip!
I ordered some batteries online that were super cheap & sent them for store pick-​up. When I got to the store they didn’t have them, said the order shouldn’t have gone thru because the batteries were out of stock. They were kind enough to substitute another brand for the same price to make up for it. That was greatly appreciated.
I had a piece of wood cut here — dropped it off on my way to work and stopped in after to get it. Unfortunately the guy who was helping me wrote the size I needed on a piece of paper and then forgot to cut it so I still had to wait around and have it cut 8 hrs + after dropping it off which kinda sucked. Especially since I was told it would be ready when I came back. Oh well, the guy who helped me was nice and cut the board quickly.
Stopped in to have a key made — took forever to find someone working in the key area. Once I found someone he was helpful & made my copy quickly.
Seems hit or miss on finding a helpful employee. Sometimes you find someone very nice who is eager to help, next time the person shrugs and acts as if you are bugging them.
Give it a try, see how it works out for you! Good luck! =]

Meh… When you go to a big box store, you should expect to get marginal service — and Lowe’s doesn’t disappoint. As with most big box retail stores, you can probably find what you need (eventually), at prices that are OK.
Here’s the problem with Lowes — it takes me 5 minutes to find my stuff — and 10-​minutes to checkout. These joints need to ensure they always have enough cashiers to keep customers from abandoning their purchases and going elsewhere.