Ramada Plaza Grand Rapids

I’ve stayed at Ramada’s before but this was my first Ramada Plaza. It was only for one night but I came away impressed. My room was clean with more than enough space. Wifi was easy and faster than most hotels’
I did have time to use the fitness center in the morning. There were more options than most hotels-​obviously not as much as going to a gym, but enough to at least get more than just cardio.
If I had kids, this would be a terrific place. The pool area is surrounded by a lot of different games. Sadly, I didn’t have anyone to play air hockey with. As a non parent, the best part was the sound from the kids having fun was completely sealed off from my room (which wasn’t far from the area).
The staff at the desk (check in & check out) was friendly and efficient. They graciously gave me a late check out and answered questions I had about the area. Also, having a Starbucks in the same parking lot is a huge plus (along with a couple food options as well).
My experience was terrific and I’ll absolutely consider coming back if I pass through Grand Rapids again.

Do not stay here. Years ago before the huge remodel on the pool area I stayed here. The place is night and day now!
I checked in around 10pm and was given my room. I noticed the elevator was very old and beaten. Upon arriving at my room, the door was dirty and covered in scuff marks.
Walking into the room, it was in bad shape. There were holes in the wall, and rips in the wallpaper. Definitely not the 3 star average it’s listed online. But it was late. I wanted to take a shower and get to bed.
I went into the bathroom, to find the light fixture was half hanging down. But that didn’t stop me from finding several pubic hairs in the shower and tub. The first washcloth I grabbed was dirty. After my shower (again I was tired), I went to adjust the heat for the night. That is when I discovered the nasty area of dirt, dust and cobwebs next to the heater.
I had enough. So I returned to the front desk where they gave me keys to another room, I packed up and moved to that room. Walked in to find strips of packing tape (sticky side up) on the floor. A dirty bathroom sink and the same disgusting dirt/​dust by the heater!
I returned once again to the front desk. They called the ass’t manager down. He looked at the pictures and agreed that it was gross. It was now closer to midnight, and I was exhausted. I was given a room on the 5^th floor. It ended up being a 2 room suite.
The sink was clogged with what looked like Cheerios. The heater had what looked like pillow stuffing on it, as well as the bed and floor. The bedding was stained as was the carpet. But it was now super late, I had training in the morning.
The next morning there was no hot water in the sink or shower! And I had enough! I booked myself a room elsewhere in town for the next night!
The hotel claims they can’t refund me because I booked on Hotwire. Hotwire claims they can’t refund me without the hotel approval. I’m currently disputing this!
As if that wasn’t enough, I have a $ 50 charge from Ramada as well!
Avoid this place!!! It is NO WHERE near the ratings it has, and is a nightmare to deal with!

This was a decent place for an overnight business trip. If I were staying longer (or had booked earlier, tbh) I would have stayed at the recommended places, the Crown Plaza and Marriott.
The lobby: The lobby area was quite nice, it included a comfortable lounge area.
Breakfast: Unlike many hotels of its ilk, Ramada did not provide complimentary breakfast of any kind and instead offered a breakfast buffet for charge. While affordable — $ 7.50 — I’d assume this adds a layer of hassle to a traveler that just wants to grab something quickly and go.
The room: The room lighting was not well thought out. Meaning the light in the bathroom was some old-​fashioned plastic contraption illuminating the sink from the ceiling down. Therefore there was not much light in the shower. There was a light in the entry hall but it did not properly alight the room enough to meander over and turn the lamps on. Small things but for comfort and ease, which is what you want while traveling, it sticks out.
Otherwise the room was clean and spacious, everything functioned well including the shower pressure (another important room feature). Staff was friendly and helpful. The bed was fine, no complaints and again, this is a decent and affordable place for a one-​nighter.
It’s about an $ 8 Über ride from the airport.

This hotel is: outdated, dirty, and not detail orientated. You would think the management would keep up with the negative reviews online and start cleaning better and updating, but nope. My room looks like other Unilocalers who posted a year ago. The elevator is dirty and warn down, and the machines in fitness center are outdated. I can also hear the people next to my room, eek!
Stay somewhere else

I had a late check in Friday and I had to add a friend to my room before I arrived and the staff was very accommodating. The beds were comfortable and clean. They offered a wide variety of stations on the TV. This hotel also has an indoor pool and water slide! If I would have known I would have been the biggest kid in the pool. I woke too late to try the breakfast, but it smelled amazing. The best part was the hotel was surrounded by lots restaurants, a mall and other places I would definitely stay at this hotel again.

I stayed at this Ramada on a recent business trip. The rooms were clean, the staff was polite, it was a great experience. The woman at the front desk went above and beyond in helping me find transportation to the convention center. I would definitely recommend it.

Very nice hotel, polite very accommodating staff. Comfortable beds, VERY large flat screen TV. (45−50inch), Spacious well laid out bathroom, comfortable desk and chair. As a frequent traveler 40 – 45 weeks a year, there are a couple things I like to have in my hotel rooms, and that is a refrigerator and a microwave. It’s a minor complaint, but something that I find most hotels usually provide today. Location is great, lots of restaurants close by, and has plenty of parking. They also have very well stocked vending machines as well, which come in handy sometimes when I get in real late at night. Overall a very nice comfortable place to stay.

Our stay at the Ramada Plaza Grand Rapids was exceptionally pleasant. Staff was professional, courteous and helpful. We were arriving late, and for us that’s where this place really shines. Called ahead to let them know about our late arrival, which was no problem at all. Happy I called ahead, as the hotel was sold out for the night when we arrived. A popular place for sure!
Upon arrival we were informed the hotel was connected to an «Old Chicago» restaurant which was open til 2am! Very nice to find a beer and a delicious hot meal after a long day on the road.
Another great feature was the pool. There’s a hot tub and even a water slide! Our party especially enjoyed that there were designated adult swim times.
They have a business center with two printers, in-​room wifi, an impressive fitness center. There’s also a hot breakfast buffet in the morning, but if you”re looking for something else, there’s a Starbucks IN THE PARKING LOT. Fantastically located and convenient. Would definitely recommend.

Customer service at this hotel is bad. And by bad I mean the worst ever. The room was just ok. The pillows were horrible. The giant water slide is there main attraction to to stay there. The water slide is only open for limited hours. Tease. Totally false advertising. I should have listened to the reviews. The pool is small. They have a little game area that is sorta fun. The breakfast was also misleading. They have signs everywhere that tells what is included in the buffet. Perfect. Pay in advance and go to the buffet to find a gross display of no items that were supposed to be there. A starving 7 year old who can’t wait for bacon. No bacon. We left and went out for breakfast without our $ 20 that we already paid. Just don’t stay here.

Right from the beginning our experience was problematic. They lost our reservation. Took about 15 minutes to resolve. To their credit, they upgraded our room to a suite.
Breakfast buffet was overpriced for the quality. Coffee was really bad.
In my experience, most hotels near airports (this one was near the Grand Rapids airport) are the worst because they have captive customers (peope on lay overs, flight crews, etc.). So there is no incentive to provide good service.

Well, probably the worst hotel stay we’ve ever had. Started off the evening being given a room key to someone else’s room and walking in on them sleeping, terrifying them. Then, our second room was not clean with a bunch of hair in the sink and ants crawling around the floor. Then, in the morning our key cards stopped working, not just your normal need to be charged, the key cards themselves they said were the problem — they were too old and stopped holding a «charge» so they threw them away. Then we went to breakfast, they didn’t give us a card stating that we had breakfast included so we had to go back to the front desk and get the breakfast pass. Once I started really looking at the room this morning, I realized how truly filthy it is. Pictures uploaded!

Do not stay here!!! When we arrived our room wasn’t ready so we went to Holland for the day, we arrived back at around 11;30 and looked around (not close enough) the next morning we found food on the A/​C, a hanger under the A/​C, a paper peel strip from a feminine hygiene product, a cup from a fast food place under the bed hair on the bathroom floor that appeared to be a pubic hair. When we checked out the Guest manger Curtis appeared apologetic and offered a free suite, against my better judgement we agreed, we could give them a 2^nd chance. Then they double billed my credit card. I called for times on Monday to have this straightened out. The 1^st Curtis wasn’t ion yet and I was told be would be in at noon so I called at 12:30 and was told he was late So later I called was told he was there but not available and directed to his voice mail, left a message no call back, so I called again and was told the accountant was working on it and would here back, well I didn’t so I call the next and was told all management was gone for the day. Curtis is a lousy «guest» service manager and Ramada needs to know their name is being brought down by shoddy hotels using it. I am currently in contact with my CC company to dispute this and also going to contact the Attorney General and file a complaint.

It was done for the time being.. price was okay but we were locked into our room which was the breaking point and yes I said locked in. If there were a fire we would have been dead. The manager came to try to get us out and after 15 minutes we finally had to use a knife to open the locks from the inside. They didn’t even say sorry for the inconvenience or anything. We were nice about it but when they moved us to another room it was more of a pain for them! I worked in the hotel industry far too long, I’ll pay the extra money for a decent place.

Old hotel that needs updating. The free shuttle… does not exist. Have to take a cab from the airport, however they will reimburse you for the cab ride. The free breakfast… not that good, and if you don’t book through a certain service, then you pay the $ 7. Noisy cleaning staff… started slamming doors and yelling down the hall at each other starting at 7 am. Since I arrived at midnight… guess that was my wake-​up call. It was okay for a one nighter, but would not book here again.

Satisfied Guest!
I was in the Grand Rapids area and had a few days to kill so I chose the Ramada Plaza as my home away from home for a couple days. Excellent hotel property. The staff was very helpful in directing me to points of interest around town. My in room TV was far above average for a hotel room. Everything in my room was squeaky clean from the sheets to the inside of the microwave and my bed was super comfortable. The hotel is also conveniently located to alot of Restaurants, there are 5 places to eat without getting out of your car and leaving the parking lot (Pizza, Jimmy Johns, Starbucks, Moes, and more). It’s also minutes away from downtown Grand Rapids. I’ll definitely plan to stay here again next time I travel the midwest.

I was fortunate enough to stay at this wonderful hotel while passing through Grand Rapids. I slept like a baby. I was so relaxed. Nice full room, king sized bed. Quiet night. ¹⁰⁄₁₀ would stay again.

This hotel is an old tired facility. Traveling for business I booked here without knowing. I’m sure it’s clean but it’s old and worn out. I actually paid for the «hotel» breakfast that is free in most places. Put this place out of its misery. Stay somewhere else.

Terrible Hotel. The smell of chlorine is sickening. When I walked into the pool area this morning it smelled like marijuana. The hotel maids stole a ladies purse while they were gone

The rooms were very clean. The TV was a large flat screen. Our room had a fridge and microwave.
The bathroom was clean. The shower itself was dated, but we had great water pressure and nice hot water.
The splash area at the pool was a blast for the kids. The water slide was fun for everyone. There was a nice shallow area for little kids. Parents could slide down while holding their little ones.
In addition to arcade games they had pool, ping pong, and two air hockey tables.
A Starbucks is in walking distance and a pizza place is attached to the hotel.
The carpet and walls seem to be newly refinished. The elevator works well but shows some sign that the hotel is an established place. We really enjoyed our stay. We drove into Grand Rapids downtown to visit the museums and the drive was under 15 mins. A great spot.

Stayed here for a night while I was in town for work.
Nice place. Clean, which is always good.
Room was good, the huge 42 in flat screen was very nice! Bed was also comfy, pillows a bit soft for my liking, but they were all in good condition.
For the price it was great! The location was even better. Since I was in town alone, I feared another night of camping out in my room channel surfing, but this place pretty much shares a parking lot with Woodland Mall. So I was able to walk to the mall and kill time instead of being stuck inside.
The elevators are VERY slow.
Staff was nice, but the computers were down at check-out…traveling for work means you need receipts for EVERYTHING! Thankfully I paid for my night upon check-​in and got a copy of my recipet then, had I not… I would have had a big issue.