Aquatique Pool Construction

I would never have a pool built by this company. Great on the front end. Terrible follow up. After 10 years the pool is falling apart. the sub contractors used were terrible.

We have never had a pool built before. Aquatique was the first and only contractor we called. We liked their expedient return calls and friendly presentation. Once we signed the contract, however, the service and friendliness was minimal.
The pool turned out well and we are happy with the finished product. I attribute this to good subcontractors. There are, however, several things we would have done differently (lighting, water depth, steps, equipment placement, landscape) if they had been more consultative in their approach. No related options were presented.
Not sure how other pool contractors wrap up, but once the plaster was completed and the water fill process begun, we never saw anyone again until the Office Manager came to physically collect the final check. Our front and back yards were left with dirt and debris everywhere. Our fence was haphazardly erected with scrap wood. We weren’t sure if they were coming back for clean up or repairs — and they never did. The time we should have been sitting back enjoying our new pool was used to address the mess they left.
At the end of the day, we love our pool but when you are spending so much money you expect exemplary customer service, and a clean job site, from start to finish. It seems by placing a bit more energy into consultation, customer service standards and clean up, they could have made this a much more positive experience.
Update as of June 2015: we have had about four pool/​equipment questions for Aquatique since the pool was completed. One cracked tile issue was expediently addressed by the subcontractor. Remaining issues, mainly concerning how to operate the equipment (for which we were not provided instruction) were handled with hostility and never addressed.
Hard to believe a company can stay in business with this with this sort of customer service or lack there of. My only recourse is to downgrade my Unilocal review from 3 to 1 and recommend that you not use this company. If you Google this company you will find a similar customer service experience. Unfortunately I ignored it but now see it is Aquatique’s style of doing business.

Aquatique Pool was fast, courteous, well-​informed and professional. We «inherited» our former «pool guy» from the previous property owner and was less than thrilled with their service. But with Aquatique, everything from the initial phone call, «meet and greet» at our pool, explanation of their services … EVERYTHING … was very well done. Cannot recommend them more strongly. Thank you everyone at Aquatique!