Firestone Complete Auto Care

I had no issues here when I came in to do my inspections, and it took less than the 30 minutes promised. There is coffee, water, free wifi, and a TV. Also Jamy is very nice, and it’s located close to my house.

First time at Firestone, the place I normally go was closed today. Went in for an oil change and to get my tires checked, and the staff was knowledgeable and helped me find the type of tire best for my car, without being pushy. Sometimes I fear I’m being taken advantage of, but I had a great experience here and I would definitely come back.

I’ve been going to Firestone for minor repairs for years. Everyone at this store seems like a nice person, but I just can’t take my car to them ever again. I had some steering wheel vibration after I purchased a set of new tires from Discount Tire, so I took the car to a different Firestone location in Austin. That store counterbalanced the wheels and improved the shimmy, but they told me that each of the brand new tires failed the Road Force balance and were either run flats (no) or defective. I was puzzled, but in a hurry so I took my car and left.
After returning home to Grapevine and noticing that the shimmy had started to return over the next few months, I decided to take the car to Firestone and have them Road Force balance the wheels again. When I picked it up, they told me that it passed Road Force with flying colors. They also told me that the wheel didn’t shake for them; they didn’t know what I was talking about. In reality, they actually made the wheels more imbalanced. Weights that were on the wheels before were removed and/​or they rotated the wheels without rebalancing.
While before it was a very minor shimmy that I was being anal about, now I have a steering wheel, seats, and visors that I can actually *see* shaking violently at 70 mph+. Weird that it didn’t do that for them (in their defense, the highest speed limit in the area is 65). But if I can’t trust you to balance wheels, I can’t recommend you to do anything else.

After 20 years with Firestone, the Watauga store so pissed me off that I boycotted Firestone for 2 years. During that time I spent over $ 2000 in services with other auto shops as punishment for Firestone. I finally decided to give them another chance, at this location about 2 years ago. In the last two years the Grapevine location has restored my faith (mostly) in Firestone.
And it wasn’t easy. I’ve tested them over and over to see if they would try and cheat me like the Watauga store did. So far, they have passed every time. With a mechanic for a father I know a thing or two about cars … I just choose not to get my hands dirty anymore. So I can spot a crooked mechanic when I see one… and I know all about the upsell. These guys have been straight shooters every single time.
That said, my previous experience still leaves me in a perpetual state of, «trust but verify» and if they (Firestone) ever treat me the way they did back in 2010, I will crucify them in social networking. But for now, I’m once again a fan.

I have been bringing my car here for years & have been pleased with the service I have been provided… until now. I recently took my car here form an A/​C check. I explained over the phone that I was having issues with inconsistent cooling & wasn’t sure if it just needed a recharge or if there was something more. I made an appointment & brought it in. They had no idea what I had brought my car in for. I explained the issue again & they said that they would take a look. Took an hour & a half to get it in the garage to start to troubleshoot it… WITH AN APPOINTMENT. When they did all of their testing, they found the compressor was not working properly. It would cost $ 1400. Fine. I scheduled to get it fixed. I went to pick up my car, paid the bill & walked out as a satisfied customer. I got in my car & started it. It made a horrible vibrating/​grinding sound. I pulled my car up to the garage & Danny, the manager, was outside. I explained it made a really awful sound but of course by this time, the sound had subsided. He said to let him know if it happened again. Sure enough, I was riving that evening in stop-​n-​go rush hour traffic. Every time I came to a stop & sat at idle, it made a horrendous sound & vibrated through my brake pedal. It continued this throughout my trip that evening. The next day, I stopped into Firestone & explained the issue again. Danny said they would take a look at it. We tried multiple times to duplicate the sound, but were unable to. Danny told me he needed to get the car to duplicate the sound in order to fix it. Danny consulted with his mechanic, John (20 years of experience) & they came to the conclusion that it was the fan motor. This took about 2 hours of sitting & waiting. That evening, it continued the sounds & became more convinced it was a failing compressor. The next day, I called again. Pretty much same story. Danny insisted it was the fan motor. He said he would replace the fan motor free of charge just to prove it to me. While I appreciate that he was willing to give me a free fan motor, I had already invested quite a large bit of time trying to get my car fixed & was convinced it was the compressor. The next day, I took off early from work to take my car back there. After a ride with John, my car still did not duplicate the noise. Danny & John decided they would run some further diagnostics on the car to see if they could figure it out., even though I insisted it was the compressor. And here’s the other part of the story… the compressor was under warranty and they could warranty it out but insisted it couldn’t possibly be this new compressor. John runs some questionable diagnostics… he set a fan outside of my car & blew it towards my car to simulate driving down the road. The measurements he got from this diagnostic further convinced Danny & John that it was not the compressor. After over 3 hours in the shop that day, the evening ended with Danny telling me it was the fan motor or it could be the ECM. He said they do not have any way to read the codes on my car so I needed to take it to the dealership to diagnosis. He explained he would even pay for that & a rental car for me to get the problem fixed. By the end of the evening, Danny wouldn’t listen & gave me my money back, told me to take my car & never come back. The next day, I called the dealership and they got me in for diagnostics on my car. I received a call from my service advisor that indeed it was the compressor. It had shelled out into the condensor & so now I needed a compressor and a condensor & various other parts that were damaged from the metal shavings. My bill now went from $ 1400 to $ 2800 because Danny @ Firestone was so caught up in his ego that he wouldn’t listen & fix the problem. HE was more determined to throw other parts at it, which in the end would not have fixed anything but rather caused me additional time off of work. I immediately called Firestone & spoke directly with Danny and informed him that indeed it was the compressor and it had failed and now I needed additional work. He said he had washed his hands of my vehicle and had told me to never bring my car back there. Frustrated by this but left with no other option at the time, I called the dealership back and gave them the green light to fix my car. Interestingly, the dealership did not have to duplicate the noise to fix my car. The next day around 9:15, I received a call from Danny that they were going to take care of it. Basically after multiple phone calls to Danny, Tim (the area manager) and now customer service (who promised a call within 48 hours) there has been no remedy. i am out $ 2800 to fix something that should be taken care of by Firestone. they have said they will take care of it however they continue to drop the ball and not follow through. PLEASE DO NOT TAKE YOUR CAR HERE! THEY DO NOT STAND BEHIND THEIR WORK OR THEIR MOTTO… FIXED RIGHT THE FIRST TIME!

One of the managers, Chris, and his staff repaired a difficult problem I was having with my tire. He kept in touch with me by phone, got the necessary part in, and fixed it all in a day’s work during one of the bad storm days in North Texas (and it was a national holiday to boot). I will definitely return here the next time I have a tire problem.

Loyal customer here since ’04. Great service until my last service. I realized that they failed to perform a tire rotation requested on my wife’s Lexus. Noted by the small scuff on a wheel that was in the same location at pickup (front right). I called to see why it wasn’t done and the manager stated that the mechanic couldn’t remember if he had done it, yet he signed off on it. Trust is important, and they have lost some with me. If I wanted that level of service, I’d go to Walmart.

Been here many times and always great service and honest. Not like some places that try to rip you off. Always happy with the service given.

i recently got into a wreck and for some reason it was towed here. and firestone could do nothing for me for the type of fixing i needed done. and they were very quick about it, they didnt try to get me to buy anything or try to keep it there to just be looked at, they were honest and told me exactly what i needed to do. and i appreciate that a lot. nice mechanics here who arent looking to make any type of money except for the honest buck.

they’re rude and just horrible.

I have never had a problem with this location until Saturday. I brought my car in for an alignment, oil change and tire rotation. My car was supposed to be done by 9. Nope. They let some guy who is «particular» about his alignment on his Lexus go in front of me and I have been here almost 3 hours. granted I know I got some other stuff done to my car too, but this is ridiculous. My car is just now being pulled back into the bay at 10:03am. I am so disappointed becuase this was my go to Firestone since I have had bad experiences at four other ones in the DFW area.

Gee there isn’t a lower mark to give out? Well if there were, this would be the place to get it.
I had gone there several years ago (1990’s) to have some work done on my car. I had a Ring-​gear, Fly-​wheel and starter put on my car. They ACTUALLY CUT my exhaust while installing the forementioned items, they ACTUALLY welded soft metal back together. Now if you work or had worked on auto’s in your life you know you cannot weld soft metal to itself. You have to have something there to weld to it. They would not admit their mistake. They even drafted a letter and FORGED my signature to it. Saying the work done on my car was satisfactory. My father got involved (remember years ago) and helped me draft a letter of my own. To the President of Firestone. I cut up my Firestone credit card and mailed it along in the certified letter. His assistant called me a few times to discuss the matter but were at East coast time, by the time I got home from work, they were gone for the day. This was before cell phones were abundant kids. Well after that the bill that I had from this location was squashed by the President of Firestone. Chalk one up for the little guy!
I have never ever gone back and tell others to do the same. If they have new people all the way to new owners, I wish them well.