Frontier Airlines

Very dissatisfied with their customer service. They were not helpful at all. I had to change my flight literally a couple hours after booking. I had to cancel my flight due to the death of my sister and they would not cancel with without wrestling and jumping through hoops… FOR HOURS. Called United and they canceled my return flight within MINUTES! MINUTES!!! Not hours… but minutes.

Frontier offers great prices on flights. The security line is a little long so prepare to be there a little sooner than usual.

Recently flew frontier round trip from dallas to denver. Awesome stress free expierence!! Great staff very friendly !! We checked 3 bags with no problem very quick with no difficulty what so ever. Super easy to use app with quick boarding pass. Will recommend to others & will be flying with frontier again very soon.

My recent experience in dealing with Frontier Airlines was awful. If you call their reservation number, they place you on hold for an extended period while a recording rambles on for an extended period of time. Then if they transfer your call, the extended rambling starts all over again. After many years of paying for flights and accumulating frequent flyer points they cancelled all my points after 6 months of no activity and there is no good way to have the points reinstated.
PLEASE DO NOT SELECT FRONTIER AIRLINES AS YOUR AIRLINE OF CHOICE. Poorly managed and run organization, much better flight choices available and with better routes and prices.

This is the worst airline ever. I bought a round trip ticket to visit a sick family member and things didn’t go so well. I called to see if they could switch my return flight for another date. They said there is a $ 100.00 change fee plus the cost of a new ticket. The entire round trip ticket was $ 210.00! All I needed was a day or two to make arrangements and it would cost me double. I would never recommend this airline if my life depended on it. People complain about Spirit airlines but I guess they haven’t flown Frontier. Terrible, terrible customer service and not friendly when you need an emergency. I’d walk before using them again. BEWARE of them. If there was less than 1 star I’d pick that.

i would love to score them a big fat zero! worst airline and customer service ever!!! do not fly frontier if you don’t have the need!!!

I’ve flown with Frontier Airlines before on a few occasions, and was always previously satisfied. Unfortunately that has changed.
First of all, I would have to classify their «low fares» as nothing short of deceptive. By the time you add up all the fees, it’s no longer a low fare. Yes, I get that it’s now an unfortunate «industry standard» to charge for checked baggage, and I expected to have to factor that in to the cost of the ticket. I was pretty surprised to see how much they were charging for carry-​on baggage, but even that didn’t phase me since I didn’t plan on bringing a carry-​on. But what shocked me was that they charge you to select a seat! Really Frontier?!? You’re selling me a plane ticket to go somewhere, but it doesn’t include the cost of the seat?!? Unbelievable! I decided to wait on selecting a seat, because I mistakenly thought that if I waited, I could pick a seat for free when I checked in. Nope. And just forget about complimentary beverage service. I’m surprised there wasn’t a fee for using the seat belt.
Secondly, their seats are now smaller and much more uncomfortable. The padding on the seats might as well be non-​existant. I’ve sat in plastic chairs that were more comfortable! There’s no leg room at all. And forget about trying to catch a nap… the seats don’t recline anymore. These are the same seats I had to pay extra for!
On a positive note, my flights were on time, they didn’t lose my luggage, and the employees were courteous. For that, I’m giving them two stars. But I don’t plan on flying with them again.

I’m not a negative « Unilocaler» but this needs to be said. I am still sitting at my gate in Austin after six hours waiting for a jet to take me and my girls to Denver. Less than 45 days ago my in laws arrived seven hours delayed to a wedding and thennnnnnn had a six hour delay getting them back home. I have learned my lesson about frontier. If you have plans that evening book the day before or pick another airline.

Well, I’ve definitely learned my lesson. I will never go cheap, I will never fly Frontier again. I knew this was a bad idea from the beginning. Dealing with Frontier customer service is like talking to your goldfish. they can’t help you and I’m 99% sure they don’t understand what you’re saying. Everyone who works at Frontier DFW is rude, impatient, and demanding. They laugh at your troubles and it is honestly like they take pleasure in your pain. I wish I could give them negative stars.

I signed up for the Frontier/​MasterCard to get the 40,000 miles.
What a rip off! Theyre charging 25% Also, in the small type they require you to use it
before 6 months. Once I got the MasterCard folks and the Airline folks to consolidate the two different accounts that were created… oye! they decided to appropriate my 40,000 miles. I’m back to ZERO!!!
This cost me well over 120.00 dollars, endless phone calls to MasterCard agents and Frontier agents all of whom are highly trained at the art of turning off customers. Don’t fall for the MasterCard trick.

Frontier was a great airline when the first came to Denver. That is a far distant memory. Fly any airline but this one. They will look less expensive up front until they start charging you for absolutely everything. And you can expect maintenance delays often. They are unhelpful if you can actually get to someone.

Cheap Air fares but the airplane seats are so uncomfortable my knees were literally touching the front seat in front of me. Outrageous prices on luggage you have to pay your luggage going to and from wherever your destination is. I only fly with them once a year for my yearly trip. There fore I gave two stars only for the air fare

The male attendant needs some customer service help. He says things like, «Come on, come on people!» And is rude while giving directions. We hurry up, then have to wait in a long line on ramp. ??? Frontier used to be so much better.

First and last time flying Frontier. As if the poor customer service, the charge to carry on my laptop, and late departure weren’t enough, a LIZARD ran across my lap. A lizard? As we exited the plane, another passenger advised the flight attendant of the loose lizard greeting me. No act of good faith or courtesy… just a laugh, a weak apology and an explanation that the real reason our flight was delayed is because the pilot unsuccessfully attempted to catch it before passengers boarded. Good thing it was just me and not some poor little old lady with a heart condition the darn thing jumped on.

If possible I would give less stars. Frontier is the absolute worse airline in the US. Lots of fees bad service. At FEW, they lost luggage for an entire flight & conveniently had no one at the counter for assistance. Today one rude tool at the counter who is the epitome of poor customer service! Wow!

Wow never in my life have I experienced such horrible customer service. The employees are rude and lack empathy. I made an error when booking online and they were unwilling to accommodate me (never asked for a refund) nor offer any alternative solutions. I spoke with 3 different individuals who gave me conflicting information why h showed an inconsistency in training. Pay the extra fare and fly with a carrier that cares about their customers.

I thought I loved Frontier Airlines when I received exceptional customer service compare to what I had just experienced with Delta. The cheap airfare was intriguing for a broke college student like myself so I moved forward with purchasing the flights. I received an email from Frontier changing my 5 PM departing flight from Utah to 12 PM. Giving me less than 48 hours with my friends and causing me to miss out on wedding events they have going on that morning. I tried to compromise with them and told them if they could allow a plane change and no fare difference to leave a day earlier I would gladly accept the inconvenient time change, but they weren’t ‘able to do that’ since my plane flight to Utah was not affected, only my flight coming home.
Every time I call to get my full refund for this inconvenience they wait time is 52 – 57 minutes. Absolutely absurd. I don’t know who has time to sit around for an hour to talk to someone. I love that their customer service is so wonderful once you talk to someone, but unfortunately it does not make up for what I have experienced otherwise.
As intriguing as the cheaper airfare is — it is not worth the stress or hassle. Look elsewhere.

I wish I didn’t have to give a star. Charged for a cary on, charged to make a seat selection and they won’t tell you what seat you have. IF your bag is to big at the gate $ 100 to gate check. I’m driving home. Frontier I hope your listening.

Frontier air in DFW. Twice I had to wait over an hour for my oversized luggage. With the price, better to fly with spirit knowing I have to wait anyway!

They screwed me over big time in Denver. Renee was cold and calculated when she said «pay up or miss your flight»! They failed to inform me that booking by third party would cost me $ 25 to take my carry on, on the plane. But since they screwed up and didn’t catch it till at the boarding gate, the charge then becomes $ 100! The doors were closing and I barely had time to pay and get in my flight