Park Place Lexus Grapevine

My husband and I had an amazing experience buying our car here. While yes, a good amount of my love might be due to the fact that I now have a Lexus instead of my high school car with a door that wouldn’t full shut… however the great experience was all thanks to Craig Williams.
My husband and I had just begun our car search and went up to park place to look at their RX350s. We first walked around the lot and a nice pleasant surprise was that no one came bombarding you while you were «window shopping». As we walked into the main door we were hooked up with a car salesman in the new car department. We did not realize they had different salesman for the new and the preowned. I was nervous for our experience because as soon as we told that dealer we were in the market for a preowned vehicle he immediately seemed put off by us wasting his time. Thankfully he did direct us to the preowned department where we met Craig Williams.
*que trumpets*
If you are searching for a vehicle go visit this man now! I cannot say enough amazing things about him. I’ve heard horror stories of car salesman but Craig blew all of those worries out of the water. I truly believe he is honest, caring and genuinely a great guy. My husband jokes because he says I sang more praise for Craig than I did my new car! Don’t get me wrong I LOVE my new car and I’m so thankful for the quick and painless experience to purchase it! Our car had just come in and was still being checked over and cleaned but Craig made it a top priority to make sure it was looking beyond expectations. Saturday we are going to pick up our license plates and get a complementary car wash and hopefully Craig will be there so I can say hey and enjoy a delicious cup of coffee from their magical coffee machine!
If you didn’t read all this review at least take this with you… if you’re going to park place try to get Craig Williams as your car salesman! You won’t regret it

Park Place experience was one of the best service experiences I had buying a car. @jeffOgle took great car of us. Really appreciated the single person to work with on the purchase. We will be back

Cant be any happier with my experience, TERRY made the best car buying experience i ever had, thanks to him im happy with my new LEXUS RC 200T, just everything about this dealer is perfect, i had worked in the business before and the first thing i noticed you can walk around the lot, take your time without been attacked by sales persons like sharks, trust me i used to to this. You have to go inside and request a sales person service with a front desk once you are ready, this place is awesome, like a 5 stars hotel. great guest wait room, coffe machine, service and parts department are huge. But the one who exited my expectations was TERRY, cant say enough about him, was able to work with us and been fun at the same time, he made process smooth and easy. No hassle no pressure, again best dealer experience.

Not only is the facility beautiful, the service was great! My dad purchased his Lexus here, and referred me to his salesman Walter. Walter was awesome the whole experience! My dad spoke to him and arranged to have a vehicle moved from another location so I wouldn’t have to drive as far to see it. I stopped by to test drive it, then told Walter I wanted to test drive one more vehicle at another dealer before I made a decision that evening. Walter had been at work since 7am and told me he would wait for my call about which car I wanted. I ended up wanting the Infiniti that I test drove with Walter, so I told him I was on my way back to pick it up. Walter ended up getting me a better interest rate for financing than my bank-​which I have been with for years-​was offering and stayed with me until I finished all my paperwork. Another important note-I’m a 26 year old female that was buying my first vehicle alone and I felt very comfortable the entire buying experience-​there was no pressure and I didn’t feel like I was taken advantage of at all. I will definitely be back to purchase my next vehicle!

I continue to try to get the defective dashboard on my Lexus RX 350 replaced (as has been promised for the last 12 months). It was just inferred, because I wasn’t a regular customer, that I would be at a lower priority to get my dashboard fixed (perhaps sometime in November, perhaps not). This left me with a very bad taste and I am disappointed with the priorities of this company. This was a missed opportunity to get my business as I’m very loyal to people that take care of me.

My wife went in for an oil change, was told she needed 4k worth of repairs. I took car to 2 different shops, nothing wrong. They did suggest trade in. I now go to another shop were I found out from a young lady that she experienced the same thing. Thanks to this experience I’m done with Lexus. Our next car will be German and most definitely not from Parc Place! I wouldn’t buy a bottle of water from that group!

Had a great experience at this dealership. I didn’t feel pressured or rushed at any point. Toyota + luxury + talented salesmen = What else could you ask for?
Thanks Rob!

Becky Gustafsson, Tony Puricelli and Sal Diaz are three members of the Park Place Grapevine family who I would like to personally thank for making the purchase of my IS250 go smoothly and stress free. All three people were not only professional but they demonstrated that they cared about my personal experience. I would recommend Becky to anyone who is in the Lexus buying market and especially if you are a slightly nervous buyer. You will be in very good hands.

bad experience, almost like buying a Chevy or ford not what you would expect from luxury dealership long wait insulted by sales representative almost walked at one time, this is second Lexus my wife and I have purchased the experience in Plano as completely different more like a luxury dealership. We will most likely go to Plano lot for maintenance over all very disappointed in the service

Great service with excellent customer service. Others should take note on how to treat a customer.

I absolutely love this place. If you need assistance come to see BRIAN Mcnulty he’s awesome salesman in the new car area. Really knowledgable and friendly. The service department is very attentive and ensures customer satisfaction. They remolded the waiting area and there you will find complimentary drinks. The area is nice and clean and beautiful. I love coming here. Lexus truely stands out when it comes to product and service. Honestly once you drive these cars you will never want to drive another car again. I would definitely choose Lexus over Mercedes. The drive is smooth and the staff here are genuinely happy and friendly. If you don’t believe me stop by and give these cars a test drive !

I been here a few times for my SC400. They have a highly service oriented staff. Everyone seem to be friendly and their service is always great.

The sales team was really friendly and the dealership was one of the nicest I have ever seen. Even with their construction the place rocks. We found our car with the help of a really good salesman. Everything went really smooth and the only reason they did not get a 5^th star is the wait to close everything out. It took way to long, but in the end we left really happy. We received a follow up call which was great because we had a couple questions that they handled flawlessly. Went back for a simple service «issue» and that team backed up the sales expectation to a T.

I bought my Lexus at this dealership, was dealing with Josh «Elam”(don’t know if I spelled it right) NOT A MAN OF HIS WORD. The only one salesperson I have met in my lives who I don’t wanna go back to, all sweet talks. Anything he tells you is a lie just to make his commission off, I understand that everybody needs to make sales but don’t make cheap promises that you’ll do this and that. Every time I come I have see to see the manager cause some or the other thing is wrong or was not told right. This visit, I had to talk to manager, Pete, he was indeed really nice and he took care of us and my car as well.

Forget everything you know about a car dealership. This dealership gets five stars on both sales and service. This was our second purchase from Park Place Lexus Grapevine and, just like the first time, they gave us the most for our trade in combination with the lowest price on our new purchase. They’ve made a customer for life.

My experience at this Lexus dealership has been absolutley mediocre to say the least. I had lost a remote control key and dropped my vehicle off on Thursday to be replaced. This 45 minute process was apparently much to difficult for this «busy» Lexus Dealership to handle. I inquired about the key again, only to be told I would get the key Monday. Monday comes and we are trying to get information about pickup. We continually got to talk to the unintellegent representatives who were unable to give us a straight answer. After arriving at the dealership at 2:30 PM they told us they were still «working on it». This Lexus dealership is mediocre at best, Their tvs and fancy couch dont come close to making up for the awful service

Walked through the doors and was immediately greeted by the front desk. She called up Zack H who brought us to the desk. We ended up test driving a few cars. They didn’t have the color I wanted but was able to track down and contract the car (now I need to wait 21 days).
The process was not as bad as I had imagined. It was nice that they gave me a good (not the best) offer. Better than Sewell even though Sewell said «I promise we can beat their [Park Place] price».
My trade-​in was offered at the same rate as Car Max so I’m glad I wasn’t low-​balled. I got a tour of the dealership and it turns out the dealership was designed after the Ritz-​Carlton.
One thing however, I asked Zack if it was true the dealer got the IS350 at an invoice of $ 37k. He said not even close. When I looked at the paper, the dealer did indeed get the IS350 for $ 36k. This made me lose a bit of trust in Zach but I’ll give him benefit of the doubt since he is still in training.
Overall, Zach really tried to get me the best deal and helped me track down the car I wanted. I’ll be adjusting my rating as necessary.

Outstanding service. They always take good care of their customers. The lounge is very nice and they are always willing to accomodate you with a loaner car should you have a busy schedule. With each service, they also detail your car before they return it to you. The service department is friendly and You can trust that your service advisor will look out for the best interest of your car.

Fantastic trade-​in value.
4 hours at location from the time we drove up until we left with a new car.
Extremely professional & thorough.
Amazing customer service & amenities.
Complimentary rentals.
Absolutely would recommend to friends & family.
Ask for Ed, he’s a gem!

Don’t buy from or go to Sewell until you read this review about Park Place!
Park Place was my best car-​buying experience to date thanks to Ed Stefanko! I was a bit concerned about who would call me after sending a random inquiry through the Park Place website since my experience with salesmen hasn’t been the best, but I wanted to ensure my car was still available before I drove all the way up there to see it (from downtown Dallas). I couldn’t have asked for a better salesman thanks to Ed and will be a long-​term customer of his moving forward!
I live close to Sewell Lexus (Dallas) and usually had my car serviced there due to location. Service for car maintenance was ok (still not like Lexus should be!), but I was never impressed with the sales team (I spoke to them a few times over the years to determine my next purchase). Park Place blows Sewell out of the water on class and professionalism, and I even posted about it on my Facebook page! After meeting Ed, I was determined that I would buy from him regardless of what Sewell offered because of the honest and genuine conversations we had.
Park Place also offers great trade-​in value for vehicles. Sewell offered me much less for my car, then told me it’s because they send a lot of their cars to auction. Park Place deals with mostly trade-​ins and leases, so their business model is different. I wanted to tell Sewell that it’s great for them, but I don’t care what they do with my car after trade-​in, and every smart customer is going to research the best value for their trade-​in. Customers don’t willingly take less money just to cater to a dealership’s business model. :) Park Place exceeds this area as well and allowed me to buy the car I wanted now versus waiting longer.
It may be a lot further, but I will drive to Park Place Grapevine for future service and car purchases instead of down the road at Sewell!