Rooms To Go – Grapevine

I am really dissapointed with Grapevine’s store’s lack of communication and costumer service.
Sales man David H. messed up my dinning table set order. I got a high table with a really low bench that does me no good.
When I called to find out what heppened, he said there was an ‘error’ and delivery wont be out for another three weeks. It wasnt a system error, He didnt specify height of the bench!!!
Initially, I was ok waiting for 4 chairs for one month, but now I have to wait for another 3 weeks for the bench? So, basically I have a pretty table with zero chairs.
David H. said he would call me back and try to get it sooner, and never heard back. Next day I called, and found out he was off. Then, I spoke w the store Manager Greg, who said he would work on it and let me know. I told him that If I didnt receive it within 3 days, I would cancel the entire order. Again, he said he would call me back. Never heard back either. Today, third day, I called in the afteroon, and I find out that the manager is off too… What…Why do I need to be chasing the store to follow– up with my order??? Unacceptable.
By now, I dont want the order or their bussiness. Not because of how long the delivery will take. But their lack of interest and poor costumer service doesnt deserve my time or my money!!!

My husband and I purchased a living room set from this location about one year ago. The sales associate was more concerned with how many sales he could get, that he messed up our order and did not include all the correct items.
After 6 months of having the furniture the couch breaks. (Note: it’s just my husband and I that live in our house.) The couch needed to be replaced. After approximately 6 months the second couch breaks again for the second time. The quality of the furniture (i.e. couch, chase, etc), end tables, coffee table, lamp, etc were incredibly poor. We are now going through a process with the corporate office and store managers to try to get new furniture. I would prefer that I never bought anything from Rooms To Go in the first place. Corporate and the store managers contradict themselves and have inconsistencies in their «Rooms To Go policies». It has been a complete headache. I would urge those thinking about buying furniture to go somewhere else. You will pay for good quality but you will not receive that at Rooms To Go. Also the employees and corporate are unwilling to please a customer in regard to faulty, defective furniture.

We have bought furniture here in the past and been very pleased. We just purchased a new table and love it as well. My main review really is on the actual delivery. The two men that came to the house were so friendly and helpful! It’s so nice to see people who actually seem like they enjoy their job. I just had another piece of furniture delivered today from Ashley and the service was night and day. I was so displeased with the people who delivered the furniture and they seem to completely despise their job. Anyway 5 stars to RTG!!!

They only reason there is even one start is because it won’t let me post without giving it any stars! Worse customer service EVER!!! We purchased out furnitures on Sunday. We bought the set from the floor. The salesman told us that they will remove the glass from the table for us. We went back on Tuesday to pick it up. We drove for an hour to Grapevine. When we got there, all the glass was still attached to the tables. We told the assistant manager name Jim Richards that the salesman told us that it would be disassembled. Jim told us that «we train our employees not to say that» So he is accusing us of lying. He was very rude and not friendly at all. I cancelled my wgole entire order. Apparently he did not go to customer expeirnce training. He does not know how to speak to customers that are not happy with their service. I guess your company rather lose money then to make money. You give me bad customer service, I won’t buy anything from you.

I looked around at several rooms to go before I bought my couch. I went to the one in McKinney first. They were pushy and rude. I didnt buy it from them. I just happened to stop by after getting ice cream nearby. Went in and saw Damien Perez. He was so friendly and sincere, I bought my couch from him. Anybody can sell but not everybody has true connection with customers. I decided to buy my couch to give him commission because he was helpful. They have great selections on furnitures and you can finance or put down whatever you like if you get approve. I got approved for way too much and omg, I hope I don’t go back and go crazy on my cc.

Good big clean store with a big selection. I didn’t find anything in particular that I fell in love with, but I may be back for that couch or accent chair. I liked walking around checking it all out. It’s displayed nicely and the people there are nice to talk to. Good place to check if you are in the market for furniture.