Advantage Automotive

Wow. These guys are what makes living in Grass Valley great. I brought my 1993 F350 Diesel to them to solve an overheating issue. When going uphill the truck would constantly overheat. I had completely ruled out the gauge as it only did it when going uphill with the AC blasting. Seamed that it would not be a gauge as that was the only time it would go up. I changed out the Thermostat, flushed the cooling system, and replaced the upper radiator hose and cap to no avail. So I brought it to Advantage as John and the team were highly recommended by one of my employees. John began by fixing the fan clutch. Did not work. He replaced the radiator. No go. Changed out the water pump. Still overheating. After checking the block he only was getting 186.5 degrees at it’s hottest. Sounds like the gauge was lying all along. The symptoms of the truck did not seam at all to point to a gauge. So there it is a $ 30 problem turned into a huge undertaking. When talking to John, I am thinking, «Crap. That should have only cost $ 30 to fix and not whatever it is going to cost.» I asked John, «so what do I owe you.» His response: nothing! John missed the gauge as I did and was so willing to do a customer right that he did not want a penny for all the labor and new parts he put in my truck! I could not recommend this business more. Yes John did miss the gauge – based upon what I told him and the fact that it was a strange case. However, who does that? Very very few. Especially in this industry. I do not doubt for a second Johns ability to properly diagnose a problem. I just think this one was a doosy. A doosy that he chose to loose money on rather than pass the buck. Businesses like advantage auto make me proud to live in this community!