Cascades of Grass Valley

I stayed at the Cascades in Oct 2014 for Respite Care for my husband. The place was clean and staff generally very nice, but I would never stay there again. My husband sat with the director for several hrs. and explained my health situation and the diet I needed to be on. I got such little care while I was there. I received no showers or sponge baths in the 5 days I was there, they did not stick to my diet and no one offered to even help me change the clothes I came in with. I was so ill and my clothes were in the closet right close to my bed. They did not attend to me every time I pulled the cord and did not even come to the need of a woman whom had fallen early in the morning when I was half awake and when I told one of the staff about her yells for help no one came for it seemed an hr. or so. They told me she had a medic alert button but didn’t always wear it and they couldn’t hear her since they were changing shifts.
We paid over $ 1200 for 5 days and I lost 5 pds. and was depressed and lonely staying there. It was supposed to be $ 200 a night. but for some reason they charged more. I talked to the director and the financial person, but both denied all my allegations saying they were not there so they didn’t know what when on and there would be no refunds. I could not recommend anyone going in there. It seems either they were short staffed and/​or they didn’t care. It was sad that this all took place and I am sad that I feel I need to write this review, but I don’t want other potential people from being neglected as much as I was.