Enterprise Rent-A-Car

While the staff is friendly and professional I was completely unsatisfied with my experience renting through Enterprise’s Grass Valley location. The car I rented had low tire pressure resulting in the tire blowing out on I-​80, which resulted in me not being able to get my brother to the airport in time missing, his flight, and needing to buy a new ticket. I’m just glad I paid for the insurance otherwise I would have had to pay an enormous amount of money for the tire and AAA assistance. I received a call from their customer service, and told them how unsatisfied I was. They apologized for my experience, and that a customer representative would contact me… this has yet to happen since they called me a week ago.

Very happy with my experience at this location. Had problems with an Alamo car rental while in the area. There isn’t an Alamo nearby but it turns out they are both owned by the same company or something so Alamo told me to take it here and exchange it for a different car. Brought the Alamo car in and was helped by a very friendly and smart young woman named Jessica. She handled the switchover efficiently and even gave me an upgraded car. I wasn’t very happy about dealing with this while on vacation and this facility made it go very smoothly.

Brought the car back today and had the same fast and friendly service. Highly recommend!

i have been using the Grass Valley Enterprise location for just over a year now. I have never in that time been left high and dry without a car. Most of the time I get equal to that I reserved, or better. I rent from them about 3 – 4 times a month so there has been many chances for a problem to arise. This is in direct contrast to the other agency in town that i had used for years as well, but had to stop using after multiple disappointments. The staff has been great to deal with!
I myself keep all reservations made and I know this helps them know I will be there, and that I’m sure helps make my experience with them be top notch. Just a bit of advice when making reservations and you need to cancel, let them know. By doing so the trust and satisfaction between customer and business is built up for both.
Ron S.

Friendly staff. Upgraded me to an SUV after my midsize had a tire problem. My only complaint is that the entire area is PITCH BLACK at night. I wish they would leave some outside lights on for people returning cars late.

Really disappointed with their service… Especially customer service. The past two times my family had made reservations to rent a car, they didn’t have any available. This last time, the lady that helped was not friendly or helpful at all. They had 1 car on the lot… Not the size we had reserved. Then we were told there was another car… But it had a flat. How is that supposed to help? Then we found out there was a van on the lot… But it was reserved for someone tomorrow. Which sounds like the point of a reservation… But what happened to our reservation? As soon as we left (without a rental car I might add) they called our home number to let us know there was a car that had just arrived and reserved for us. A little late… With horrible customer service, no thanks! Next trip we can make other plans… Plenty more options to rent a car. As people who remain loyal when customer service is up to par, you lost out on long time customers.