Mark’s Cycle Store

I bought a used motorcycle from marks motocyles and was told it was fully looked over and in complete working order. After purchasing the bike I went to pick it up and noticed it was leaking. I asked them to fix it and look it over again since it clearly had not been properly checked. I returned again, this time coming all the way from the bay area, only to discover it was still leaking this time from a different area. I decided to ask for a refund since they had obviously not been honest about fixing the bike and should never have put it on the lot. They refused to give me a refund until I had to come in to the shop in person and demand my money back. I asked around to some other people who I know have gone there and they all said they have been shafted or know someone who has had a similar experice with Marks motorcycles. I recommend staying away.

Never had a need to go into Mark’s for 10+ years of living here, and I have no idea what the negative reviews are about. I called up, described a problem with my quad, and got some ideas from the staff at Mark’s. I brought it down and expected to get it back a week or two later. LATER THAT DAY, I got a call saying it was done, new battery installed, a tender, and the cost was well below what I expected. They even kept trying to help me load the quad up on my truck even though I didn’t need help.
Service about as good as you could possibly hope for.

Steller customer service honest and upfront with what it was going to cost. Excellent repair job even repaired extra broken piece for no charge. From now on I won’t take my bike anywhere else.

So, I have called on two separate occasions now, over one year apart.
The first time I was looking for a part for an older bike, a side cover for a VF700 to be exact. When I called and asked if they might have one in their mini junk yard, the person who answered quickly said «NO» and hung up without another word.
The second (and more recent time), I was asking how much to get a 190÷50÷17 Tire put on as I noticed a nail in mine while in the garage. He said to bring the wheel in off the bike and it would be some amount that seemed on the higher side of still reasonable.
I said that I do not have a stand for the bike, I hadn’t had a bike without a center stand before and had only recently bought it. So I asked if I could just bring it in.
The guy on the phone then seemed annoyed and said «Well if you don’t have the tools to take it off yourself and bring it to us, be prepared to pay a lot more.»
I asked how much was a lot more, even though I was already annoyed by his tone. He wanted an additional $ 80!
CRAZY
Called Sierra power sports, the only other place in town, there price was only about $ 30 lower than Mark’s, but atleast they were very friendly.
I ended up riding down to Auburn powersports. came out $ 100 less than marks wanted, and they only charged an additional $ 10 to take the wheel off the bike and change the Tire.
Long story short, Grass valley shops are robbery. If you want a terrible attitude to go with your mugging, visit Mark’s.

I have been here many times as we only have two motorcycle shops in town. When just needing new parts Mark does have a decent selection for the size of the store and can order anything I have tried to order. My first bad experience came when I needed a used part out of their junkyard. The helper he had through a temper tantrum my three year old daughter would have, when he had to pull it off the bike out in the yard. He argued with me for 15 minutes about how its not worth his time. When he finally did it, it took about 3 minutes. He then charged me $ 30 when it was only $ 25 to order it new. He did soon get rid of that helper and I returned. I had him replace my front fork seals and did a good job with quick service. My next experience was when I had some carburetor problems. My carburetor was leaking gas and was stuck open. I told them what the problem was and they said they would take care of it. This time the service was very slow. When I did finally pick up my bike I started it in the parking lot and there was no gas leaking but it was still stuck open. After a couple more weeks they kept telling me it was the throttle cable, that I had checked a few times before taking it to them and I knew was not the problem. After many calls they finally took the carburetor apart again and found the broken slide. so I picked up my bike and again started it in the parking lot and it started right up. A few days later I tried to go for a ride. Again it started right up. I let it warm up and turned off the choke and it died. It would not run with the choke off. I then took it back. for weeks he just kept telling me he couldn’t find a problem. I finally picked it up not running. When I took my carburetor to a family friend a couple hours away, I should have done in the first place to save the headache and now months without my bike, all that was wrong was my fuel mixture screw was closed not allowing air into the carburetor. Something that should have been check as soon as it was brought back. I will never again go to the joke of a shop.

After reading one (unfairly) bad review on Unilocal,I was hesitant to come here but when I read the users other 33 reviews I saw he is a serial complainer. My experience was great. Friendly helpful staff helped us modify safety flag to fit scooter and cut the pole to custom length, no charge. Great service!

I just had a very positive experience with Marks Cycle’s service department. I got a flat up north past the Yuba River swimming hole. Sadly my patch job failed and needed a new tire. It was Saturday at 4pm when I called and spoke to Joe. He didn’t have my odd tire size in stock but said he’d reopen the service dept late Sat night if I could get the bike towed there and tire brought in. Well, I got a tire and my bike there and after store hours he and a shop tech got it installed on my BMW. I bought them pizza and paid a fair price. It’s going the extra mile that makes a difference. I thank them for not keeping me stranded since I live in San Jose! Huge thanks!

Stay away from these guys. Not only is their service slow, their work is substandard at best. They’re not shy about charging an arm and a leg for parts and labor, and they just shrug off any complaints that they failed to do the work promised. They serve as an excellent example of why one should not shop locally!