The UPS Store

The first time I’ve ever visited a UPS store, it was first thing in the morning, and the place was a disorganized mess! Papers all over the ground, crumbs all over the counter, and the associate was RUDE! However, there were very well mannered children (is it take your kids to work day?) I got to chat with while she ignored my presence completely. When the woman was ready to help me, I had items to ship in a large plastic envelope, but she could «give» me a box. Hmm, how much is this box? $ 3.60…no thanks, I’ll keep my envelope. Then she tells me the price to ship (a little over $ 10), that’s fine. When I give her the address, she scoffs at the fact it’s going to a PO BOX… I had already told her I don’t ship things regularly, how would I know UPS doesn’t ship to PO boxes?!? Then, she takes out a flat rate USPS envelope and tells me that it’ll actually be cheaper this way. Why wouldn’t she tell me the most affordable way in the first place? Poor customer service, that’s why, but I do realize after all that it is a UPS store. However that envelope and price don’t apply to me because my items are too large… so on to the forth and final option which ended up being too expensive. I left frustrated, to say the least. Customer service was horrible, level of knowledge was inadequate, and the overall feel of the store was a rat’s nest.

I sent a package to return something I bought for a refund. It was going abroad. The elder man who works there helped me. The package came back to me four days later. I went to the post office to find out why and it turns out the man did not put proper postage and did not include a customs form. He did not know what he was doing. Now I will lose my refund most likely as the package will be returned past the due date. When I confronted the same man there he did not apologize or take any ownership of his mistake. I was expressing myself to another person at the counter who owed me a refund on the unused postage and I heard the man say «get her out of here.»
He was completely rude, unprofessional and just plain mean.
The worst customer service and they are very phony.
I will report them to the BBB. They should not be doing business as they are not familiar with the laws of mail. The woman who helped me in the post office was concerned and reported it to her supervisor.
Basically DISHONEST, RUDE and CRUEL is what they were.

I’m cursed with the tendency to procrastinate, especially when I’m working on a project that needs to be professionally printed.
Dennis from the UPS Store caught me on one of those days where I’d waited til the last minute to have something printed up for my sister’s baby shower. Not being from Grass Valley, I hadn’t realized there wasn’t a convenient Kinko’s or Office Max around to run in and have something printed at, so at 6:30pm on a Friday afternoon as I frantically called every potential print shop in town, hearing Dennis’ voice was such a relief!
Calling the UPS Store was complete chance, as I had no idea they did printing in the first place. But Dennis reassured me they did full-​color prints and could take care of my tabloid baby shower poster. Their store had even CLOSED at 6, but he must’ve heard the urgency/​panic in my voice because he said it would be fine to email him the print anyway. At this point, I figured it would be $ 30 for one copy, like I’m used to expecting from Kinko’s. Got to the store and Dennis had my prints ready with a smile, and the cherry on top? They were only like $ 4 total!
Totally made my day and saved my ass. Thank you so much Dennis! You definitely get five stars from me.