Firestone Complete Auto Care

Not good. I got an alignment A few months back at all was good but not when I changed my tires. The inside of my tires were basically gone. I check my tire pressure about once a week if not more. My tires were wearing just fine before the alignment so the only possible explication is the alignment was done wrong.
I have never seen tires wear like that in my life!
I called firestone and talked to the manager but all he wanted to do was argue. I told him what happened and he said you can pay for another alignment, but why would I do that if they messed it up in the first place?
The set of tires on my car is an $ 800 dollar set. I don’t have $ 800 dollars to throw around like it’s nothing.
In all the manager isn’t even nice. I would suggest going somewhere a little more professional.

If I could give less than one star I would because the people at work at this location are not helpful at all… I used to work a heating and air-​conditioning company that had the contract for all Firestone tire stores in Arizona and every time I walked into any location everybody was beyond courteous… First off they answer the phone like a bunch of assholes and depending who you talk to ;you will hear one thing and then you’ll call back & hear something else… The company recently changed their name to complete auto care but it’s not very complete they cannot do any welding. I called in and talked to a guy and he said I could buy my own exhaust and then bring it in and since it’s a full exhaust they would be able to bolt it on for me. And then he also said as long as it doesn’t have to be welded we could do it for you… I called back the next week after I purchased my full exhaust to schedule an appointment and then talked to somebody on the phone and they said they couldn’t do it … Left to deal with finding someone else to do the work. CO Race Fab was able to fit me in and able to get the job done in less than 40 minutes

Treat their customers well; they seem knowledgeable and competent. No fishy up-​sells (they did recommend the next grade of tire, which I took).
Gave me full credit for previous tires prematurely cupping.
There are always coupons and promotions available for maintenance items.

Good service. Didn’t pressure for up-​sells.
Gave me discounts on every service I asked about:
— Full synthetic oil for ‘regular’ oil change service
— Asked about tire rotation. Since my tires aren’t Firestone, it was going to be $ 20. But the associate offered a «Spring Checkout» for $ 15, which included tire rotation and an overall maintenance check.
I was amazed — said everything was fine — no attempt to sell me a new air filter, fuel filter, brakes, or anything. My car’s got 131K miles on it, and they said it’s ‘good to go’. Never get it that simply at the «Lubricant Simian» place.
— I had an alignment done, $ 30 discount offered there as well.
Can’t complain, but I will about one thing… why does service at Firestone always seem to take an intolerable amount of time? No matter what store I go to, if they say it’ll be an hour, it’s always at least two hours. Drives me crazy…
Overall the service is good, prices are much better than the other franchise places, and they didn’t seem to be pressuring me to buy anything I didn’t need. I noticed that with other customers as well –they are easygoing and just offer the services needed, no pressure to buy tons of add-​ons. I will go back for future service.